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Sborník 2009 díl 2. - Fakulta informatiky a managementu - Univerzita ...

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Dr Grazyna Rembielak-Vitchev RELATIONSHIP MARKETING AND ITS IMPORTANCE<br />

IN THE CONTEMPORARY MARKETING MANAGEMENT<br />

[9] PAYNE, A., Marketing Management. A relationship marketing perspective.<br />

‘Relationship Marketing: Managing Multiple Markets.’ Cranfield School of<br />

Management, 2000 ISBN 0-333-77750-6<br />

[10] REMBIELAK-VITCHEV, G., Measuring customer satisfaction, Prace Naukowe<br />

Wyzszej Szkoly Oficerskiej Wojsk ladowych im. Gen. Tadeusza Kosciuszki,<br />

Wroclaw, 2007<br />

[11] TAYLOR, F.W., Scientific Management in American Industry, Harper and Brothers,<br />

NewYork, 1929<br />

[12] VAREY, R.J., Marketing Communication, Routledge Taylor and Francis Group,<br />

London and New York 2002 ISBN 0-415-23040-3<br />

355

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