Sborník 2009 díl 2. - Fakulta informatiky a managementu - Univerzita ...

Karel Lacina MANAGEMENT PRINCIPLES IMPLEMENTATION IN CONTEMPORARY BRITISH
PUBLIC ADMINISTRATION
process in the policy execution. Its essence is represented at first by the fact that a
greater number of officials are working in the autonomous managerial agencies not
having the civil servants status. Such a system is typical predominantly for the British
public administration.
The „Compulsory Competitive Tenderring Act“ (C.C.T. Act) adopted by the House of
Commons of the British Parliament in the end of the 1970s opened the indicated
orientation in the United Kingdom .The privatisation of services provided to citizens
has begun.not only in the United Kingdom but also in some other European
countries.Those services started to be contracted by towns and districts with the private
firms, first of all with the small and medium - sized enterprices.
In l988 the “Next Steps Initiative"programme developing some ideas stressed in C.C.C.
Act was launced in the United Kingdom. Three priorities of changes were underlined
in the mentioned document:
- the orientation of all activities in the state administration and in the local
government predominantly to the implementation of the most important goals
determined on the basis of principles of strategic planning practical utilization,
- permanent improvement of the professional qualification of the staff as one of
prerequisities for effective and efficient tasks implementation; such an appoach
is considered to be of the greatest importance from the point of view of effective
public administration execution ,
- permanent orientation to the Total Quality Management principle
implementation in all activities of state administration as well as local
government authorities and offices .
„New Steps Initiative“ document was followed by another document approved by the
British Parliament in year 1991 that was called "The Citizen´s Charter".That document
underlined the significance of the Total Quality Management principles
implementation.The orientation towards raising all public services standards (with the
aim to answer better to their clients wishes and requirements ) represents the main
stream of this Charter implementation.The key principles of The Citizen ´s Charter are :
- standards of services determination,
- maximum information provided to citizens as services clients,
- openness of authorities in their relationship to citizens,
- redinness to make consultations for citizens,
- maximum polite behavior of civil servants and clerks in their contects with
citizens,
- rediness of authorities to give the assistance to citizens.
"The Citizen´s Charter" was accompanied by the document called "Competing for
Quality" oriented mainly to the market - testing. In year 1999 it was supplemented by
the document called "White Paper on Modernising Government".The orientation
towards clients in services providing the achievement of the highest possible quality of
all services and the maximum utilization of information technologies in public
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