行政院消費者保護委員會我國籌設優良企業組織可行性之研究結案 ...

Question 2: The business rating system assigns grades of A+ to F on businesses.What are the indicators and their relative weightings in this system?Answer: The BBB ratings are based upon a proprietary algorithm. Whilewe do not disclose the exact manner in which the algorithm arrives at therating, we do make the elements of the ratings system transparent. Theseelements can be found at:http://www.bbb.org/business-reviews/ratings/An even more detailed listing (which links from the ratings explanation above)can be found at:http://www.bbb.org/business-reviews/ratings/overview.htmlEvery BBB report includes a graphic link to the ratings explanation (seebelow).Further, each report contains a statement about the rating and a second link tothe rating explanation(s) – see below:Question 3: In 2005, Cingular, the largest mobile operator in the New York area, lostits accreditation because the BBB had received 200 complaints about it within threeyears, and because 20 of those complaints were not responded to or handled. Is there afixed standard for removing accreditation?Answer: There is both a set of standards against which a business ismeasured for purposes of granting BBB Accredited Business status and a “dueprocess” system. The Standards are transparently listed online at:http://atlanta.bbb.org/bbb-accreditation-standardsSince individual BBBs are separate corporations – each with its own set ofBy-Laws – the process of both accepting and expelling Accredited Businesses197