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MARKETING USLUGA

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Proces grañenja dugoročnih odnosa se može<br />

razložiti na sledeće korake:<br />

Grañenje odnosa - interakcija sa potrošacima<br />

Prepoznavanje, personalizacija potrošača<br />

Kreiranje programa lojalnosti<br />

Stalno unapreñivanje koncepta<br />

Korektivne akcije

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