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242 Tüketici Yazýlarý II<br />

Engiz, O. (1997). “Hasta Memnuniyeti”. Ýçinde Hayran, O. ve Sur, H. (Editörler).<br />

Hastane Yöneticiliði. Marmara <strong>Üniversitesi</strong> Saðlýk Eðitim Fakültesi, Ýstanbul, 61-87.<br />

Erdem, R. ve Yýldýrým, H.H. (2003). “Saðlýk Hizmetlerinde Vekalet Ýliþkisi ve Arzýn<br />

Talep Yaratmasý Problemi”, <strong>Hacettepe</strong> Saðlýk Ýdaresi Dergisi, 6(2), 3-26.<br />

Farrow, M. and Robson, W.B.P. (1990). “The Main Challenges for Canadian Health Care<br />

in the 1990s”, in Kindra, G.S. and Lloyd-Jones, J. (eds), Marketing Strategies for the<br />

Health Care Administrator, Canadian Hospital Association, Ottawa.<br />

Gehrt, K.C. and Pinto, M.B. (1993). “Assesing the Viability of Situationally Driven<br />

Segmentation Oppurtunities in the Health Care Markets”, Hospital and Health Services<br />

Administration, 38(2), 243-265.<br />

Gould, S.J. (1988). “Macrodynamic Trends in Health Care: A Distribution an Retailing<br />

Perspective”, Health Care Management Review, 13(2), 15-22.<br />

Haug, M.R. and L.B. (1981). “Practitioner or Patient-Who’s in Charge”, Journal of<br />

Health and Social Behavior, Vol. 22, 212-229.<br />

Hibbard, J.H. and Weeks, E.C. (1987). “Consumerism in Health Care: Perevalence and<br />

Predictors”, Medical Care, 25(11), 1019-1032.<br />

Hibbard, J.H. and Weeks, E.C. (1988). “Consumerism in a Competition-Based Cost<br />

Containment Environment”, Journal of Public Health Policy, Summer.<br />

Hibbard, J.H. and Weeks, E.C. (1989). “Does the Dissemination of Comperative Data<br />

on Physician Fees Affect Consumer Use of Service”, Medical Care, 27(12), 1167-1174.<br />

Jensen, U.J. and Mooney, G. (1990). “Changing Values: Autonomy and Paternalism in<br />

Medicine and Health Care”, in Jensen, U.J. and Mooney, G. (eds), Changing Values in<br />

Medical and Health Care Decision Making, Wiley, 1-15.<br />

Jones, B. and Aghaie, R. (1975). “Variables Influencing Health Consumer Behavior”,<br />

J.A.C.H.A., Vol. 23, 289-294.<br />

Leavey, R. ve diðerleri. (1989). “Consumerism and General Practice”, BMJ, Vol. 298,<br />

737-739.

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