Energitjänster - med kunden i centrum.pdf - Svensk Fjärrvärme

11
ENERGITJÄ NSTER – MED KUNDEN I
CENTRUM
service. The real estate companies that already were making use of energy monitoring
services reported several positive effects from this. For example, the service
facilitated forecasting, and from the feedback they could find anomalies in the
consumption and consumption that could be regarded unnecessary, which made it
easier to know where to put in actions that could lower the consumption. Energy
monitoring also helped companies to better align their energy use to the price
components in their utilities’ pricing models such as charge for flow or peak load
consumption, which helped the real estate companies to save money. Many of the real
estate companies also showed interest in obtaining reports of environmental load per
kWh. This information could be used as information to the real estate business
tenants, who have become be more and more interested in environmental and energy
issues in recent years according to the interviewed real estate companies. Also
residential customers and condominium associations reported that they were
interested in better feedback of their energy use, especially values enabling them to
compare there usage with others or with energy usage patterns from earlier periods.
Individual metering had been discussed in all the interviewed condominium
associations, but none had actually made any decisions to install such systems.
Energy audit was seen as an interesting service for some of the homeowners and
condominium associations; although they found that the service would become more
interesting if they also could get help with taking the next step. It did not seem
sufficient only to measure and analyze the energy consumption without also carrying
out the suggested measures or at least guiding the customer in who to turn to.
The real estate companies in the study often had in house competence to carry out
energy audits, and many of them had equipment like infrared cameras. The attitudes
to the statuary energy certificates were that these did not reveal very much new
information; they could however give an overview of the energy use in the stock.
Some real estate companies had used the information about the energy efficiency
measures given in the energy certificates as an inspiration to make own calculations
to see if the measures would be profitable enough to carry out.
The interest in energy advice was great in all target groups in the study.
Homeowners were primarily interested in advice on the choice of heating systems,
advice on energy efficiency opportunities when rebuilding, and electrical safety
issues. The condominium associations were interested in energy advice for
redevelopment. The real estate companies said that they were interested in advice on
the choice of heating systems and other technology choices and advice for renovation
and redevelopment. It was advised that the energy advices were given with the
customer’s perspective at the centre.
The demand for energy efficiency measures differed among different homeowners
and condominium associations. This was due to the fact that they all had different
prerequisites, for example factors like the age of the house, the condition of the
property and the design of the building differed. The condominium associations said
that they had difficulty knowing which energy efficiency measures were more
profitable and they also had problem knowing where to turn for help. Many of the
real estate companies reported that they hired consultants to work with energy