Caiet de Sarcini - Radiocom
Caiet de Sarcini - Radiocom
Caiet de Sarcini - Radiocom
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1.3. Descrierea Sistemului Actual<br />
Ca parte a procesului <strong>de</strong> mo<strong>de</strong>rnizare, Etapa I a retelei <strong>de</strong> telefonie a fost implementata<br />
incepand cu Martie 2009, pentru a putea oferi servicii ca:<br />
‐ redirect, call bar, 3-way conference, hold, call waiting<br />
‐ clientilor business servicii similare cu cele oferite <strong>de</strong> un Enterprise-PBX (call transfer,<br />
hunt groups, call forking, pickup groups, selective forwarding, voicemail to email,<br />
conferinta, vi<strong>de</strong>ocalls, missed calls to email, meet-me audioconference, etc.)<br />
‐ posibilitatea pentru utilizatori <strong>de</strong> a-si ve<strong>de</strong>a lista <strong>de</strong> apeluri pierdute si <strong>de</strong> a activa<br />
servicii (call divert, call waiting, etc.) prin intermediul unei interfete web<br />
Tipuri <strong>de</strong> clienti urmariti:<br />
‐ SOHO<br />
‐ Clienti business cu locatii multiple si nr. mic <strong>de</strong> linii per locatie – acestia au nevoie<br />
uzual <strong>de</strong> 1-2 linii per locatie si <strong>de</strong>tin <strong>de</strong>ja un PBX la sediul central. De obicei, acestia<br />
au nevoie <strong>de</strong> un plan <strong>de</strong> numerotatie “scurt” (uzual - 3 digiti) care sa fie integrat cu<br />
numerotatia <strong>de</strong> la sediul central. Pentru acest tip <strong>de</strong> clienti se preteaza serviciul<br />
“Hosted PBX” – in locatiile distante se vor instala IP Phones sau CPE-uri cu 2 porturi<br />
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