Regulament de organizare si functionare a serviciilor ... - Ploiesti.ro
Regulament de organizare si functionare a serviciilor ... - Ploiesti.ro
Regulament de organizare si functionare a serviciilor ... - Ploiesti.ro
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1 INDICATORI DE PERFORMANTA UM TRIM I TRIM II TRIM III TRIM IV<br />
1.1. BRANSAREA / RACORDAREA UTILIZATORILOR<br />
a)<br />
b)<br />
1.2.<br />
a)<br />
b)<br />
c)<br />
d)<br />
e)<br />
INDICATORI DE PERFORMANŢĂ<br />
specifici <st<strong>ro</strong>ng>serviciilor</st<strong>ro</strong>ng> publice <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> alimentare cu apă şi <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> canalizare<br />
a.1.) numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> bransare ale utilizatorilor<br />
<st<strong>ro</strong>ng>si</st<strong>ro</strong>ng>stemului public <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> alimentare cu apa pe categorii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng><br />
utilizatori<br />
populatie nr.<br />
ag.economici nr.<br />
asociatii nr.<br />
a.2.) numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> racord ale utilizatorilor <st<strong>ro</strong>ng>si</st<strong>ro</strong>ng>stemului<br />
public <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> canalizare pe categorii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> utilizatori:<br />
populatie nr.<br />
ag.economici nr.<br />
asociatii nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari la care intervalul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> timp, intre momentul<br />
inregistrarii cererii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> bransare/racodare a utilizatorului , pana<br />
la primirea <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> catre acesta a avizului <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> bransare/racordare,<br />
este :<br />
inferioara la 15 zile nr.<br />
in intervalul 15-30 zie nr.<br />
in intervalul 30-60 zile nr.<br />
CONTRACTAREA FURNIZARII APEI / PRELUARII APELOR<br />
UZATE SI METEORICE<br />
a.1.) numarul ce contracte incheiate, pentru populatie,<br />
raportata la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri %<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contracte incheiate pentru populatie nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri nr.<br />
a.2.) numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contracte incheiate pentru agenti economici,<br />
raportat la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri %<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contracte incheiate pentru agenti economici nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri nr.<br />
a.3.) numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contracte incheiate pentru asociatii, raportat<br />
la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri %<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contracte incheiate pentru asociatii nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> cereri nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contracte <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> la punctul a) incheiate in mai putin <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng><br />
15 zile nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> modificare a preve<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>rilor contractuale<br />
facut <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> operator, raportat la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng><br />
modificare a preve<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>rilor contractuale facute <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> utilizator; %<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> modificare a preve<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>rilor contractuale<br />
facut <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> operator nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> modificare a preve<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>rilor contractuale<br />
facut <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> utilizator nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> modificari a preve<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>rilor contractuale<br />
rezolvate in termen <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> 3/5 zile nr.<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reducere a parametrilor tehnici,<br />
raportat la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> crestere a parametrilor<br />
tehnici<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reducere a parametrilor <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> calitate ai<br />
f) apei prevazuti in contract, raportat la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng><br />
imbunatatire a parametrilor <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> calitate ai apei prevazuti in<br />
contract<br />
1.3. MASURAREA SI GESTIUNEA VOLUMULUI DE APA<br />
a) numarul anual <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contoare montate, ca urmare a solicitarilor,<br />
raportat la numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari, pe tipuri <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> apa furnizata<br />
numarul anual <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contoare montate, raportat la numarul total<br />
%<br />
b)<br />
<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> utilizatori fara contor %<br />
numarul anual <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> contoare montate nr.<br />
total utilizatori fara contori nr.<br />
c)<br />
numarul anual <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reclamatii privind precizia echipamentelor <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng><br />
masurare, pe tipuri <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> apa furnizata <st<strong>ro</strong>ng>si</st<strong>ro</strong>ng> categorii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> utilizatori<br />
populatie nr.<br />
ag.economici nr.<br />
asociatii nr.<br />
d)<br />
pon<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>rea din numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reclamatii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> la lit. c) care sunt<br />
justificate nr.<br />
e)<br />
p<strong>ro</strong>centul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> solicitari <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> la lit. a) care au fost rezolvate in mai<br />
putin <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> 10 zile nr.<br />
f)<br />
<st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>bitul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> apa facturat, raportat la <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng>bitul total <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> apa int<strong>ro</strong>dus<br />
in retea nr.<br />
g) numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> se<st<strong>ro</strong>ng>si</st<strong>ro</strong>ng>zari privind parametrii apei furnizate nr.<br />
h)<br />
numarul anual <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> se<st<strong>ro</strong>ng>si</st<strong>ro</strong>ng>zari din partea agentilor <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> p<strong>ro</strong>tectia<br />
mediului<br />
CITIREA, FACTURAREA SI INCASAREA CONTRAVALORI<br />
nr.<br />
1.4. SERVICIILOR DE APA SI DE CANALIZARE FURNIZATE /<br />
PRESTATE<br />
a) numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reclamatii privind facturarea nr.<br />
b)<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reclamatii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> la lit.a) rezolvate in termen <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> 10 zile nr.<br />
c)<br />
numarul <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> reclamatii <st<strong>ro</strong>ng>de</st<strong>ro</strong>ng> la lit. a) care s-au dovedit a fi<br />
justificate nr.<br />
d)<br />
valoarea totala a facturilor incasate raportata la valoarea totala<br />
a facturilor emise %<br />
1.5.<br />
INTRERUPERI SI LIMITARI IN FURNIZAREA APEI SI IN<br />
PRELUAREA APELOR DE CANALIZARE<br />
1.5.1. INTRERUPERI ACCIDENTALE<br />
numar opriri nep<strong>ro</strong>gramate anuntate, pentru<br />
a)<br />
populatie nb.<br />
nr.<br />
nr.<br />
ANEXA NR. 3