Guideline 09-02

Recommendations

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ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Última Resposta: Atendimento Voltar para: ATENDIMENTO EM ANDAMENTO Qual o motivo do contato: Negativa de Atendimento Retorno de Garantia Registro de Elogio Prestador não foi ao local Registro de Reclamação Retorno de Conclusão Troca de base
ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Última Resposta: Atendimento Atendimento foi negado corretamente: 1- Reforçar o motivo da negativa. Informar as coberturas. 2- Encerrar a ligação. Voltar para: Atendimento em Andamento Atendimento foi negado incorretamente: 1- Pedir desculpas ao cliente 2- Abrir o atendimento. 3- Reforçar as coberturas 4- Encaminhar e-mail para a supervisão para análise do ocorrido e orientação dos envolvidos. 5- Finalizar o atendimento. Clique para ver os scripts para abertura dos atendimento
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Guideline 09-02

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