Guideline 09-02

Recommendations

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ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Residencial/Empresárial 1 2 Voltar para: Script Inicial Assistência Help-Desk Fornecimento de Caçamba para Entulho Pertinente a reforma Reparo de Interfone (Exclusivo para Apartamentos) Projetos Coeficientes Revisão de Instalação Elétrica Orientação Ambiental Serviço de Descarte Mudança de Móveis (Inspeção)
ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Voltar para: Script Inicial Zurich Santander – Help Desk 1. Realizar o script abaixo: “ Sr.(a), para o envio do serviço será necessário que me repasse algumas informações sobre o que ocorreu”. Qual equipamento precisa de assistência? O que ocorreu com o equipamento? Obs.: A prestação do serviço é restrita ao acesso remoto, não havendo a possibilidade de ida do prestador a residência. Os chamados são tratados pela T.I de segunda a sexta, dentro do horário comercial. 2. Registrar as respostas na “Descrição da ocorrência e Bitácora” do SISE.
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Guideline 09-02

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