Guideline 09-02

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ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Última Resposta: Atendimento Realizar o script inicial 1. Assistência 24hs Bom dia/Boa tarde/Boa noite, em que posso ajudar? 2. Sr./Srª._______ poderia fornecer um número de contato caso a ligação seja interrompida?.“ 3. Sr./ Srª. ____, como posso ajudá-lo (a)?“ 4. Solicite os dados cadastrais para localização do cliente, ou numero de protocolo para localizar o atendimento. Clique para ver formas de pesquisa no SISE A apólice foi localizada? Lista de contas ativas Sim Não
ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Última Resposta: Atendimento Voltar para: SCRIPT INICIAL Qual o motivo do contato: Nova Chamada Atendimento em Andamento
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Guideline 09-02

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