Guideline 09-02

Recommendations

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ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Retenção Voltar para: Inicio retenção 2. Script de recepção da ligação. “ Multiassistência Santander, _____________, bom dia/tarde/noite, em que posso ajudar? Após uma breve explicação do cliente/segurado questionar: “Com quem falo por gentileza?”
ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Retenção Voltar para: Identificação do Cliente 2. Script de confirmação de dados. “ Sr. (a) xxxxx, para darmos continuidade ao atendimento será necessário que o(a) sr.(a) me informe o seu nome completo, CPF e número completo do cartão”.
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GUIDELINE OPERACIONAL - CAT Escolha
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ATENDIMENTO ACIONAMENTO ACOMPANHAME
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Guideline 09-02

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