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O Balanced Scorecard e a sua aplicação às instituições de ensino ...

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GARCÍA SUÁREZ, José Luis e ARIAS ALVAREZ, Ana María (2000), Reflexiones acerca<strong>de</strong>l diseño y puesta en práctica <strong>de</strong> un sistema <strong>de</strong> información para la gestión,Actualidad Financiera, Ano V, N.º 3, Marzo, pp. 89-102.GENDRON, Marie (1997), Using the <strong>Balanced</strong> <strong>Scorecard</strong>, Harvard ManagementUpdate: A Newsletter from Harvard Business School 2, N.º 10, October, pp. 7-10.GIOLLO, Paulo Roberto (2002), Mo<strong>de</strong>lo <strong>de</strong> Avaliação <strong>de</strong> DesempenhoFundamentado no <strong>Balanced</strong> <strong>Scorecard</strong> - Um Estudo <strong>de</strong> Caso da URI - CampusErechim, Dissertação <strong>de</strong> Mestrado em Administração, Universida<strong>de</strong> Fe<strong>de</strong>ral do RioGran<strong>de</strong> do Sul, Porto Alegre.GRAHAM, Alan K. (2001), Challenge your balanced scorecard, Credit Union ExecutiveJournal, Madison, May/Jun, pp. 22-27.GUMBUS, Andra; BELLHOUSE, Dorothy E. e LYONS, Bridget (2003), A Three YearJourney to Organizational and Financial Health Using the <strong>Balanced</strong> <strong>Scorecard</strong>: A CaseStudy at a Yale New Haven Health System Hospital, The Journal of Business andEconomic Studies, Vol. 9 n.º 2, pp. 54-64.HAFNER, Kristine A. (1998), Partnership for performance: The balanced scorecardput to the test at the University of California, Documento disponível emhttp://www.ucop.edu/ucophome/businit/10-98-bal-scor-chapter.pdf, Data <strong>de</strong> consulta: 14<strong>de</strong> Outubro <strong>de</strong> 2004.HANSON, Jim e TOWLE George (2000), The balanced scorecard: Not just another fad,Credit Union Executive Journal, Madison, Jan/Feb, pp. 12-16.HARVEY, J. e BUSHER, H. (1996), Marketing schools and consumer choice,International Journal of Educational Management, N.º 10, Volume 4, pp. 26-32.HEADLEY, John (1998), Aspectos prácticos <strong>de</strong> la implementación <strong>de</strong>l cuadro <strong>de</strong> mandointegral, Finanzas y Contabilidad, N.º 22, marzo-abril, pp. 35-41.268

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