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Análise de swot e balanced scorecard : uma abordagem ... - IEM

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XXII Encontro Nacional <strong>de</strong> Engenharia <strong>de</strong> Produção<br />

Curitiba – PR, 23 a 25 <strong>de</strong> outubro <strong>de</strong> 2002<br />

- Permite <strong>uma</strong> antecipação dos resultados futuros , por meio do estabelecimento <strong>de</strong><br />

hipóteses estratégicas traçadas com base nos cenários externos e internos e na visão <strong>de</strong><br />

futuro da organização;<br />

- Propicia um maior comprometimento das pessoas , por meio <strong>de</strong> um entendimento claro<br />

e conciso das ações estratégicas em que estão inseridas e das conseqüências causadas<br />

pela não implementação <strong>de</strong>stas;<br />

Estes são requisitos fundamentais para um mo<strong>de</strong>lo <strong>de</strong> formulação <strong>de</strong> estratégias , diante<br />

do contexto atual do mercado competitivo.<br />

6. Referências<br />

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<strong>balanced</strong> <strong>scorecard</strong> approach : a case study in the service sector – Management Service Quality, Vol 9 Nο.<br />

3,1999.<br />

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Lee,S.F. & KO,A.S.O., Building <strong>balanced</strong> <strong>scorecard</strong> with SWOT analysis, and implementing “Sun Tzu’s<br />

The Art of Business Management Strategies” on QFD methodology - Managerial Auditing Journal, pp 68-<br />

76, 2000<br />

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ENEGEP 2002 ABEPRO 8

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