tese paulo eduardo sobreira moraes - departamento de engenharia ...

ABSTRACT
Quality and innovation technology management in the organizations has been
pointed out as one of the most important conditions for organizational success
due to the fact that it determines operational parameters, from the planning to
the control stage, which allow for greater profit, growth, longer life and status for
the companies. Organizational strategies of both quality management and
innovation technology management make the operational mode rational and
systematized, with method. Through this operational method, a company will
develop its activities within parameters that will enable it to become successful.
Specially, this work highlights the quality management strategies present in the
Wood and Lumber Pole in Telêmaco Borba, Paraná, aiming at analyzing
qualitatively the options adopted by the sawmills, or lumber factory, present in
that region. It is understood that these strategies are: as far as quality
management is concerned – customer satisfaction achieved by means of tools
applied to the productive process (specially those of process control and of the
product conformity agreed); and in that what regards innovation management –
contextualized incorporation of innovations present in the external environment
materialized in machinery and production methods. This assimilation in general
does not follow specific patterns regarding the stage where technology finds
itself presently (be it in its beginning, maturity or decline). This research has
adopted the communicative, in the Habermasian sense, qualitative approach,
and it has been organized in a triangular way that encompasses interviews,
non-participative observation (with the possibility of interaction) and
bibliographical review of relevant data. In this sense, it offers such approach as
an opportunity to evaluate the knowledge concerning the area in order to
effectively systematize it.
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