Dissertação_Hamilton Correa Barbosa versão final - Sistema de ...

ABSTRACT
The thesis offers a contribution to understanding the structure that involves
the system of indicators and their implications and connections, proposing a list of
requirements for a definition of key indicators that give feedback and align with the
strategic actions of the company, enabling the organization to do necessary
adjustments to the company action plan.
To check the implementation of the list, the thesis provides a case study in
which the deviations can be seen in relation to the road map proposed by the list,
and to what extent these deviations are related to the delay of the strategic actions of
the company under study.
Key words: strategy, key performance indicators (KPIs), key result indicators (KRIs),
balanced scorecard, BPM (business performance management).
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