Brukerhåndbok autogiro - Nets

Innhold
1 DETTE ER AUTOGIRO ................................................................................................................... 3
1.1 HVA ER AUTOGIRO .................................................................................................................... 3
1.2 TJENESTEN KORT BESKREVET ................................................................................................... 3
1.3 DEFINISJONER AV VIKTIGE UTTRYKK ........................................................................................... 4
1.4 RUTINEN BESKREVET I DETALJ ................................................................................................... 5
1.5 TRANSAKSJONER PÅ VENTEREGISTER ........................................................................................ 6
1.6 AVTALE OM BRUK AV AUTOGIRO ................................................................................................. 6
1.6.1 Betalingsmottaker/betalingsmottakers bank .......................................................................... 6
1.6.2 Betalingsmottaker/betaler ....................................................................................................... 7
1.6.3 Betalingsmottakers bank/betalers bank ................................................................................. 7
1.7 OPPSIGELSE AV AVTALE/BYTTE AV BANKKONTO .......................................................................... 7
1.8 AUTOGIRO MELDING OM BELASTNING ........................................................................................ 7
1.8.1 Betalingsmottaker varsler betaler ........................................................................................... 7
1.8.2 Melding om belastning fra Nets .............................................................................................. 7
1.8.3 Blankettens utforming ............................................................................................................. 8
1.8.4 Forsendelse fra Nets .............................................................................................................. 8
1.8.4.1 Eksempel på melding om belastning ................................................................................................... 8
1.9 TEKST PÅ KONTOUTSKRIFT TIL BETALER ..................................................................................... 8
1.10 FORKLARING AV FULLMAKTER .................................................................................................... 9
1.10.1 Fullmaktsblankettens forside ........................................................................................... 10
1.10.2 Fullmaktsblankettens bakside .......................................................................................... 10
1.10.3 Fullmaktens ramme.......................................................................................................... 11
1.10.4 Fullmaktsrutinen ............................................................................................................... 11
1.10.5 Melding om ny fullmakt .................................................................................................... 12
1.10.6 Oppsigelse av fullmakter .................................................................................................. 12
1.10.7 Endring av fullmakter ....................................................................................................... 13
1.11 KORREKSJONER/ SLETTINGER ................................................................................................. 13
1.12 NÅR TRANSAKSJONEN AVREGNES ............................................................................................ 15
1.12.1 Utvidet mulighet for tilbakeføring ..................................................................................... 16
1.13 DATA FRA NETS ...................................................................................................................... 17
1.14 FREMGANGSMÅTE VED OPPSTART ........................................................................................... 18
1.14.1 Test .................................................................................................................................. 18
1.15 DETTE BØR KUNDE VITE FØR OPPSTART ................................................................................... 18
1.15.1 Bestilling av fullmaktsblanketter ....................................................................................... 18
1.15.2 Eksempel på kvitteringslister ........................................................................................... 19
1.15.3 Beskrivelse av mulige feilmeldinger ................................................................................. 30
1.15.3.1 FM-saldo overskredet................................................................................................................ 30
1.15.3.2 Fullmakt finnes ikke ................................................................................................................... 31
1.15.3.3 Fullmakt avsluttet ...................................................................................................................... 31
1.15.3.4 Fullmakt ikke aktiv ..................................................................................................................... 31
1.15.3.5 Avvist i betalers bank ................................................................................................................ 31
1.15.3.6 Konto sperret ............................................................................................................................. 31
1.15.3.7 Konto finnes ikke ....................................................................................................................... 31
1.15.3.8 Sendt til repetering .................................................................................................................... 31
1.15.3.9 Avvist etter repetering ............................................................................................................... 32
1.16 RUTINEN I DRIFT ..................................................................................................................... 32
1.16.1 Kommunikasjonsløsning .................................................................................................. 32
1.16.2 Innleveringsfrister ............................................................................................................. 33
1.16.3 Mottakskontroll ................................................................................................................. 33
1.16.4 Filer fra Nets ..................................................................................................................... 34
1.16.5 Avstemmingskontroller ..................................................................................................... 35
1.16.6 Fakturering ....................................................................................................................... 35
1.16.7 Dekningskontroll ............................................................................................................... 35
1.16.8 Repetisjon for avviste autogirotransaksjoner ................................................................... 35
1.16.9 Betalingspåminnelse ........................................................................................................ 35
1.17 DATAKOMMUNIKASJON ............................................................................................................ 36
1.18 ENDRINGSLOGG FOR DENNE HÅNDBOKEN................................................................................. 37
Brukerhåndbok Autogiro v. 2.2 Juli 2013 p. 2 - 37