Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

More documents

Recommendations

Info

^~åí~ä=çåíî~åâÉäáàâÉ=âä~ÅÜíÉåW= Q= ^~åí~ä=çåíî~åâÉäáàâÉ=âä~ÅÜíÉå=îçäÖÉåë= ã~íÉ=î~å=ÖÉÖêçåÇÜÉáÇ= ^~åí~ä=ÖÉÖêçåÇÉ=Éå=ÇÉÉäë=ÖÉÖêçåÇÉ= âä~ÅÜíÉå=îçäÖÉåë=ã~íÉ=î~å=çéäçëëáåÖ= ÖÉÖêçåÇW= Q= ÇÉÉäë=ÖÉÖêçåÇW= = çåÖÉÖêçåÇW= = çéÖÉäçëíW= P= ÇÉÉäë=çéÖÉäçëíW= N= çåçéÖÉäçëíW= = sççê=ÇÉ=îÉêÇÉäáåÖ=î~å=ÇÉ=ÖÉÖêçåÇÉ=Éå=ÇÉÉäë=ÖÉÖêçåÇÉ=âä~ÅÜíÉå=îçäÖÉåë=ÇÉ=çãÄìÇëåçêãÉåI=âìåí=ì=ÜáÉêçåÇÉê=âáÉòÉå= íìëëÉå=ÉÉå=îÉêÇÉäáåÖ=îçäÖÉåë=ÇÉ=îÉêÉÉåîçìÇáÖÇÉ=äáàëí=î~å=çãÄìÇëåçêãÉå=çÑ=ÉÉå=îÉêÇÉäáåÖ=îçäÖÉåë=ÇÉ=îçääÉÇáÖÉ=äáàëí= î~å=çãÄìÇëåçêãÉå=EòáÉ=Äáàä~ÖÉ=NFK=ráíÉê~~êÇ=ÜçÉÑí=ì=ëäÉÅÜíë=¨¨å=äáàëí=áå=íÉ=îìääÉåK= sÉêÉÉåîçìÇáÖÇÉ=äáàëí= = sçääÉÇáÖÉ=äáàëí= = ^~åí~ä= = ^~åí~ä= káÉíJÅçêêÉÅíÉ=ÄÉëäáëëáåÖW= = lîÉêÉÉåëíÉããáåÖ=ãÉí=ÜÉí=êÉÅÜíW= = qÉ=ä~åÖÉ=ÄÉÜ~åÇÉäíÉêãáàåW= = ^ÑÇçÉåÇÉ=ãçíáîÉêáåÖW= = låíçÉêÉáâÉåÇÉ= áåÑçêã~íáÉîÉêëíêÉââáåÖW= = dÉäáàâÜÉáÇ=Éå=çåé~êíáàÇáÖÜÉáÇW= = låîçäÇçÉåÇÉ=ÄÉêÉáâÄ~~êÜÉáÇW= = oÉÅÜíëòÉâÉêÜÉáÇ=Éå=ÖÉêÉÅÜíî~~êÇáÖÇ= îÉêíêçìïÉåW= låÜÉìëÉ=ÄÉàÉÖÉåáåÖW= P= oÉÇÉäáàâÜÉáÇ=Éå=ÉîÉåêÉÇáÖÜÉáÇW= = ^åÇÉêÉW= N= `çêêÉÅíÉ=ÄÉàÉÖÉåáåÖW= = = ^ÅíáÉîÉ=ÇáÉåëíîÉêäÉåáåÖW= = aÉìÖÇÉäáàâÉ=ÅçêêÉëéçåÇÉåíáÉW= = säçííÉ=ÄÉêÉáâÄ~~êÜÉáÇW= = açÉäíêÉÑÑÉåÇÉ=~äÖÉãÉåÉ= áåÑçêã~íáÉîÉêëíêÉââáåÖW= dçÉÇÉ=ìáíîçÉêáåÖëéê~âíáàâ=Éå= ~Çãáåáëíê~íáÉîÉ=å~ìïâÉìêáÖÜÉáÇW= oÉÇÉäáàâÉ=ÄÉÜ~åÇÉäíÉêãáàåW= = bÑÑáÅáØåíÉ=Åç∏êÇáå~íáÉW= = oÉëéÉÅí=îççê=ÇÉ=éÉêëççåäáàâÉ= äÉîÉåëëÑÉÉêW= = = = = O
aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇÉê=çîÉê=ÇÉ=Çê~ÖÉê=Éå=ÜÉí=â~å~~ä=î~å=ÇÉ=âä~ÅÜíÉå=òáàå=Ñ~Åìäí~íáÉÑ=áå=íÉ=îìääÉå ^~åí~ä=âä~ÅÜíÉå=îçäÖÉåë=ÇÉ=Çê~ÖÉê= ^~åí~ä=âä~ÅÜíÉå=îçäÖÉåë=ÜÉí=â~å~~ä=ï~~êä~åÖë=ÇÉ= âä~ÅÜí=áë=ÄáååÉåÖÉâçãÉå= ÄêáÉÑW= N= ã~áäW= P= íÉäÉÑççåW= = Ñ~ñW= = ÄÉòçÉâW= = êÉÅÜíëíêÉÉâë=î~å=ÄìêÖÉêW= Q= îá~=â~ÄáåÉíW= = îá~=sä~~ãëÉ=çãÄìÇëÇáÉåëíW= = îá~=ÖÉçêÖ~åáëÉÉêÇ=ãáÇÇÉåîÉäÇW= = ~åÇÉêÉ=â~å~äÉåW= = OK=fåÜçìÇ=î~å=ÇÉ=âä~ÅÜíÉå= hìåí=ì=ÇÉ=âä~ÅÜíÉå=áåÇÉäÉå=áå=áåÜçìÇÉäáàâÉ==Å~íÉÖçêáÉØå\= dÉÉÑ=éÉê=Å~íÉÖçêáÉW= - ÜÉí=~~åí~ä=ÖÉÖêçåÇÉLÇÉÉäë=ÖÉÖêçåÇÉLçåÖÉÖêçåÇÉ=âä~ÅÜíÉåX= - ÜÉí=~~åí~ä=çéÖÉäçëíÉLÇÉÉäë=çéÖÉäçëíÉLçåçéÖÉäçëíÉ=EÖÉÖêçåÇÉF=âä~ÅÜíÉåX= - ÜÉí=~~åí~ä=EÇÉÉäëF=ÖÉÖêçåÇÉ=âä~ÅÜíÉå=éÉê=íçÉÖÉé~ëíÉ=çãÄìÇëåçêãK= = hNW=éêçÄäÉÉã=ÄÉí~äáåÖLÖÉÖêçåÇLçéÖÉäçëíLÑ~Åíììê=íÉå=ä~ëíÉ=î~å=ÇÉ=ÜììêÇÉê= hOW=éêçÄäÉÉã=çåÇÉêîÉêÜìêáåÖ=Ö~ê~ÖÉLÖÉÖêçåÇLçéÖÉäçëíLÖ~ê~ÖÉ=çåíêìáãÇ=Éå=ëäÉìíÉäë=~ÑÖÉÖÉîÉå= hPW=îçÅÜíéêçÄäÉãÉåLÖÉÖêçåÇLÇÉÉäë=çéÖÉäçëíLÅçåÇÉåë~íáÉéêçÄäÉãÉå=áå=Ö~åë=ÇÉ=~éé~êíÉãÉåíëÄäçâ== hQW=éêçÄäÉÉã=ÄìêÉåÜáåÇÉêLÖÉÖêçåÇLçéÖÉäçëíLä~ï~~áI=ãìòáÉâI=ëéÉäÉåÇÉ=âáåÇÉêÉå= = = PK=hä~ÅÜíÉåÄÉÉäÇ=OMNM= _ÉëéêÉÉâ=Éå=Éî~äìÉÉê=ÇÉ=âä~ÅÜíÉå=ÇáÉ=ì=ÄÉÜ~åÇÉäÇ=ÜÉÄí=áå=OMNMK= = lé=áÉÇÉêÉ=âä~ÅÜí=ïÉêÇ=ÇáêÉÅí=ÖÉêÉ~ÖÉÉêÇK== = hä~ÅÜí=NW=ÇÉ=ÜììêÇÉê=ÜÉÉÑí=òÉäÑ=ÉÉå=Ñáêã~=ÖÉÅçåí~ÅíÉÉêÇ=îççê=ÉÉå=îÉêëíçééáåÖ=çé=íÉ=äçëëÉå=òçåÇÉê=îççê~ÑÖ~~åÇÉäáàâ= Åçåí~Åí=çé=íÉ=åÉãÉå=ãÉí=ÇÉ=_çìïã~~íëÅÜ~ééáàK=aÉòÉ=âçëíÉå=òáàå=~äíáàÇ=íÉå=ä~ëíÉ=î~å=ÇÉ=ÜììêÇÉêK=aáí=ïçêÇí=îÉêãÉäÇ= áå=ÜÉí=êÉÖäÉãÉåí=ãKÄKíK=çåÇÉêÜçìÇJ=Éå=ÜÉêëíÉääáåÖëïÉêâÉåK= = hä~ÅÜí=OW=aÉ=ÜììêÇÉê=î~å=ÉÉå=Ö~ê~ÖÉ=çåÇÉêîÉêÜììêÇÉ=~ä=à~êÉå=òáàå=Ö~ê~ÖÉK==aÉ=_çìïã~~íëÅÜ~ééáà=áë=ÜáÉê=çé=ìáí= ÖÉâçãÉå=Éå=ÜÉÉÑí=ÇÉ=ÜììêçéòÉÖ=ÄÉíÉâÉåÇK== = hä~ÅÜí=PW=`çåÇÉåë~íáÉéêçÄäÉãÉåI=ÇÉÉäë=íÉ=ïáàíÉå=~~å=ÜÉí=ÖÉÄçìïI=ÇÉÉäë=~~å=ÇÉ=ÜììêÇÉê=òÉäÑK=få=ÇÉ=äççé=î~å=ÑÉÄêì~êá= OMNN=ïçêÇí=ÜÉí=Öä~ë=îÉêî~åÖÉå=Éå=îÉêäìÅÜíáåÖëêççëíÉêë=ÖÉéä~~íëíK==aÉ=ò~~â=áë=Çìë=åçÖ=äçéÉåÇÉ= = hä~ÅÜí=QW=_ìêÉåêìòáÉI=ãçÉáäáàâ=çé=íÉ=äçëëÉåI=ãÉí=éÉêáçÇÉëI=îççê~ä=áå=ÇÉ=òçãÉê=ëéÉäÉå=ÇÉ=âáåÇÉêÉå=ÄìáíÉå=K=== = = = = = = = = = = P
Page 1 and 2:
Rapporten Rapporten Eerstelijnsklac
Page 3 and 4:
Rapporten BAM - deel 1 BAM - deel 2
Page 5 and 6:
Rapporten Woonpunt Zennevallei Woon
Page 7 and 8:
= = = = = NK=`áàÑÉêÖÉÖÉî
Page 9 and 10:
aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
Page 11 and 12:
_áàä~ÖÉ=N== = = = = = = = = í
Page 13 and 14:
Vragenlijst voor het verslag 2010 o
Page 15 and 16:
Te lange behandeltermijn: Afdoende
Page 17 and 18:
De derde groep klachten (2) betrof
Page 19 and 20:
10 Doeltreffende algemene informati
Page 21 and 22:
= 1. Cijfergegevens Aantal Totaal a
Page 23 and 24:
De gegevens hieronder over de drage
Page 25 and 26:
mocht ontvangen. Een inwoner van de
Page 27 and 28:
= Inhoudsopgave Klachtendienst Fina
Page 29 and 30:
Organogram van het beleidsdomein Fi
Page 31 and 32:
2.2 Statistische gegevens Statistis
Page 33 and 34:
Klachtendienst Financiën - rapport
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
6 Evaluatie van het klachtenbeeld p
Page 43 and 44:
Page 45 and 46:
6.3 Onroerende voorheffing Klachten
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
6.4 Registratierechten Klachtendien
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
ãÉí=ÜÉí=îÉêòçÉâ=çã=~
Page 75 and 76:
= NO= wçêÖîìäÇáÖÉ=áåí
Page 77 and 78:
^~åí~ä=çåíî~åâÉäáàâÉ
Page 79 and 80:
Q = = = = = OK=fåÜçìÇ=î~å=Ç
Page 81 and 82:
_áàä~ÖÉ=N== = = = = = = = = í
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
= = = = = = pìÖÖÉëíáÉë\= ^
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
= = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 95 and 96:
âãçJéçêíÉÑÉìáääÉI=
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
_áàä~ÖÉ=N== = = = = = = = = í
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
gegevens voor de loonsberekening ma
Page 111 and 112:
_áàä~ÖÉ=N== = = = = = = = = í
Page 113 and 114:
KLACHTENRAPPORT IN HET KADER VAN HE
Page 115 and 116:
1 VOORWOORD Dit klachtenrapport bun
Page 117 and 118:
Statistische gegevens over de termi
Page 119 and 120:
met de vermelding van ‘erkend doo
Page 121 and 122:
Page 123 and 124:
2.2.2 ONDERSTEUNINGSBELEID 1. Tabel
Page 125 and 126:
1 Toepassen regelgeving recht op le
Page 127 and 128:
Page 129 and 130:
2.2.4 PERSONEEL BASISONDERWIJS EN C
Page 131 and 132:
805 878 993 2 Terugvordering 837 99
Page 133 and 134:
verder gezet tijdens het schooljaar
Page 135 and 136:
Page 137 and 138:
2.2.6 PERSONEEL SECUNDAIR ONDERWIJS
Page 139 and 140:
1 Automatische terugvordering (957)
Page 141 and 142:
2.2.7 SCHOLEN BASISONDERWIJS EN CEN
Page 143 and 144:
3. Klachtenbeeld Onze afdeling ontv
Page 145 and 146:
Page 147 and 148:
2.2.9 HOGER ONDERWIJS 1. Tabel 2010
Page 149 and 150:
Discriminatie stage (1063) Onontvan
Page 151 and 152:
Page 153 and 154:
7 Klachten waren onontvankelijk omd
Page 155 and 156:
Page 157 and 158:
Uitbetaling op een foutief rekening
Page 159 and 160:
Een opleiding op maat werd ingerich
Page 161 and 162:
Page 163 and 164:
verbetering vatbaar zijn. Sommige k
Page 165 and 166:
3 GLOBALE EVALUATIE 3.1 VASTSTELLIN
Page 167 and 168:
4 BIJLAGEN 4.1 DEFINITIE KLACHT We
Page 169 and 170:
- Een onderwijsklant heeft recht op
Page 171 and 172:
De behandeling van klachten over he
Page 173 and 174:
AFDELING 5 AMBTELIJK STATUUT ART. 8
Page 175 and 176:
De functioneel bevoegde Vlaamse min
Page 177 and 178:
MINISTERIE VAN DE VLAAMSE GEMEENSCH
Page 179 and 180:
Omzendbrief VR 2005/20 Datum: 18 ma
Page 181 and 182:
2.1. Nulde lijn: de Vlaamse Infolij
Page 183 and 184:
3.3. De registratie van klachten. E
Page 185 and 186:
Indien een klacht niet wordt behand
Page 187 and 188:
Volgende standaardformulering wordt
Page 189 and 190:
AANBEVELING 2008-23 De Vlaamse over
Page 191 and 192:
AANBEVELING 2003-24 De Vlaamse over
Page 193 and 194:
4.4 ENKELE KLACHTENCOÖRDINATOREN/O
Page 195 and 196:
4.5 KLACHTENCOÖRDINATOREN VLAAMS M
Page 197 and 198:
AGENTSCHAP VOOR ONDERWIJSDIENSTEN A
Page 199 and 200:
AGENTSCHAP VOOR ONDERWIJSCOMMUNICAT
Page 201 and 202:
MINISTERIE VAN ONDERWIJS EN VORMING
Page 203 and 204:
Inhoud Verslag over de klachtenbeha
Page 205 and 206:
1 Inleiding 1.1 Structuur van het G
Page 207 and 208:
een correcte doorverwijzing van de
Page 209 and 210:
2.2 Algemeen OKOKN=^~åí~ä=Éå=
Page 211 and 212:
OKOKQ=h~å~~ä= Aantal klachten vol
Page 213 and 214:
2.4 Ontvankelijke klachten OKQKN=j~
Page 215 and 216:
OKQKP=qçÉíëáåÖ=~~å=ÇÉ=ç
Page 217 and 218:
de pedagogische aanpak van leerkrac
Page 219 and 220:
schade door afbraakwerken bij een b
Page 221 and 222:
4.2 Informatieuitwisseling en netwe
Page 223 and 224:
formeel-juridische aanpak van de kl
Page 225 and 226:
verwachtingen veel klachten voorkom
Page 227 and 228:
^åçåáÉãW= M= _ÉäÉáÇ=Éå
Page 229 and 230:
Page 231 and 232:
dossiers, 22 (deels) gegrond verkla
Page 233 and 234:
Onderwijskwaliteitszorg een algemee
Page 235 and 236:
çîÉêÜÉáÇëÇáÉåëíÉå=
Page 237 and 238:
Page 239 and 240:
Page 241 and 242:
= = QK=`çåÅêÉíÉ=êÉ~äáë~
Page 243 and 244:
Page 245 and 246:
Page 247 and 248:
Page 249 and 250:
_áàä~ÖÉ=N== = = = = = = = = í
Page 251 and 252:
= = sê~ÖÉåäáàëí=îççê=
Page 253 and 254:
sççê=ÇÉ=îÉêÇÉäáåÖ=î~
Page 255 and 256:
= OK=fåÜçìÇ=î~å=ÇÉ=âä~Å
Page 257 and 258:
= = QK=`çåÅêÉíÉ=êÉ~äáë~
Page 259 and 260:
_áàä~ÖÉ=N= = sçääÉÇáÖÉ
Page 261 and 262:
dÉÉå=sä~~ãëÉ=çîÉêÜÉá
Page 263 and 264:
Page 265 and 266:
_áàä~ÖÉ=N== = = = = = = = = í
Page 267 and 268:
Page 269 and 270:
Page 271 and 272:
ÅçããìåáÅ~íáÉâ~å~äÉå
Page 273 and 274:
Page 275 and 276:
^~åí~ä=çåçåíî~åâÉäáà
Page 277:
Page 280 and 281:
= L= T
Page 282 and 283:
Page 284 and 285:
INHOUDSTABEL Inleiding Vragenlijst
Page 286 and 287:
De transparantie van de Ombudsdiens
Page 288 and 289:
= = = = NK=`áàÑÉêÖÉÖÉîÉ
Page 290 and 291:
låíçÉêÉáâÉåÇÉ= áåÑç
Page 292 and 293:
= 3. Klachtenbeeld 2010= = 3.1. Inl
Page 294 and 295:
= 49% 4% 7% localisatie 32% 8% Poli
Page 296 and 297:
elatie Relatie aanbrenger-patiënt
Page 298 and 299:
Identiteit Ombudsdienst Dienst Comm
Page 300 and 301:
formulering en in de afhandeling va
Page 302 and 303:
In vergelijking met verleden jaar i
Page 304 and 305:
= Van de 67 verpleegkundige klachte
Page 306 and 307:
categorie Deelaspecten paramedische
Page 308 and 309:
Over het totaal van 26 effectief ge
Page 310 and 311:
Comfort Parking Lawaaihinder Andere
Page 312 and 313:
Op het einde van de klachtenbehande
Page 314 and 315:
900 800 700 600 500 400 300 200 100
Page 316 and 317:
90% 80% 70% 60% 50% 40% 30% 20% 10%
Page 318 and 319:
Inhoudelijke trends Bij de analyse
Page 320 and 321:
= 35 30 25 20 15 10 5 0 Gemiddelde
Page 322 and 323:
4.2. Suggesties en aanbevelingen na
Page 324 and 325:
- De opname van hun te vroeg gebore
Page 326 and 327:
sçääÉÇáÖÉ=äáàëí=î~å=
Page 328 and 329:
Page 330 and 331:
Nog niet alle beroepsprocedures aan
Page 332 and 333:
Page 334 and 335:
Page 336 and 337:
= PK=hä~ÅÜíÉåÄÉÉäÇ=OMNM=
Page 338 and 339:
Normaal gezien wordt bij dergelijke
Page 340 and 341:
onderzoek bleek dat betrokkene eige
Page 342 and 343:
formulier ‘aanvraag tot inschrijv
Page 344 and 345:
_áàä~ÖÉ=N== = = = = = = = = í
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
In 2010 is er een nieuwe procedure
Page 352 and 353:
_áàä~ÖÉ=N== = = = = = = = = í
Page 354 and 355:
= = = = å~~ã=î~å=ìï=ÇáÉå
Page 356 and 357:
dçÉÇÉ=ìáíîçÉêáåÖëé
Page 358 and 359:
R = = = = = OK=fåÜçìÇ=î~å=Ç
Page 360 and 361:
_áàä~ÖÉ=N= = = = = = = = = =
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
sççê=OMNM=òáàå=Éê=ÖÉÉå
Page 368 and 369:
Page 370 and 371:
KLACHTRAPPORT 2010 1. KWANTITATIEVE
Page 372 and 373:
topsporthal niet beschikbaar zal zi
Page 374 and 375:
eglement van het betreffende projec
Page 376 and 377:
kwamen niet in aanmerking voor subs
Page 378 and 379:
de toekomst te vermijden. Geen enke
Page 380 and 381:
Page 382 and 383:
oÉÇÉäáàâÉ=ÄÉÜ~åÇÉäí
Page 384 and 385:
Page 386 and 387:
_áàä~ÖÉ=N== = = = = = = = = í
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
_áàä~ÖÉ=N== = = = = = = = = í
Page 394 and 395:
KLACHTENRAPPORTERING 2010 1
Page 396 and 397:
geïnformeerd; Als er zich problem
Page 398 and 399:
Een andere groep klachten kwam van
Page 400 and 401:
Morele klachten hebben betrekking o
Page 402 and 403:
toepassingen), en dat zowel voor in
Page 404 and 405:
Page 406 and 407:
Page 408 and 409:
_áàä~ÖÉ=N== = = = = = = = = í
Page 410 and 411:
Page 412 and 413:
Page 414 and 415:
= pìÖÖÉëíáÉë\= ^äë=ì=ë
Page 416 and 417:
Page 418 and 419:
1. Situering ESF‐Agentschap Vlaan
Page 420 and 421:
2. Klachtensysteem In 2009 besliste
Page 422 and 423:
Page 424 and 425:
= = _áàä~ÖÉ=N== = = = = = = =
Page 426 and 427:
RAPPORT KLACHTENMANAGEMENT 2010
Page 428 and 429:
1. INLEIDING 1.1. SITUERING Het kla
Page 430 and 431:
2.1.3. Meldingsmedium VDAB huldigt
Page 432 and 433:
De klachtenprocedure moet niet opge
Page 434 and 435:
2,0% 30,3% 53,8% Rapport klachtenma
Page 436 and 437:
2.3.3. Mate van oplossing De klacht
Page 438 and 439:
2.3.4. Inhoudelijke gegevens 2.3.4.
Page 440 and 441:
2.3.5.2. Oplossingsmelding Rapport
Page 442 and 443:
Uitleg bij de flow (1) De klachten
Page 444 and 445:
Page 446 and 447:
Page 448 and 449:
RK=mêçÅÉÇìêÉ=î~å=ÇÉ=â
Page 450 and 451:
Page 452 and 453:
Page 454 and 455:
Page 456 and 457:
_áàä~ÖÉ=N== = = = = = = = = í
Page 458 and 459:
Page 460 and 461:
Page 462 and 463:
_áàä~ÖÉ=N== = = = = = = = = í
Page 464 and 465:
Page 466 and 467:
Page 468 and 469:
= = RK=mêçÅÉÇìêÉ=î~å=ÇÉ
Page 470 and 471:
Aantal ontvankelijke klachten: Aant
Page 472 and 473:
Enkel de normen ‘ontoereikende in
Page 474 and 475:
Lawaai- / trillings- hinder Onrecht
Page 476 and 477:
-aangelanden ervaren in 5 % van de
Page 478 and 479:
-de resultaten van de tevredenheids
Page 480 and 481:
Beknopt organogram Aquafin Coördin
Page 482 and 483:
J 1 Antwoord binnen afgesproken ter
Page 486 and 487:
Vragenlijst voor het verslag 2010 o
Page 488 and 489:
Respect voor de persoonlijke levens
Page 490 and 491:
3. Klachtenbeeld 2010 Bespreek en e
Page 492 and 493:
Bijlage 1 terug naar Vragenlijst Vo
Page 494 and 495:
Page 496 and 497:
oÉëéÉÅí=îççê=ÇÉ=éÉê
Page 498 and 499:
- gegrond: 1 - deels gegrond: / - o
Page 500 and 501:
ÉÉåÇìáÇáÖ=âìååÉå=ï
Page 502 and 503:
Stand van zaken 2010 25 klachtregis
Page 504 and 505:
fåíÉêåÉ=éÉêëçåÉÉäë~
Page 506 and 507:
Page 508 and 509:
= pìÖÖÉëíáÉë\= ^äë=ì=ë
Page 510 and 511:
Page 512 and 513:
Verslag klachtenmanagement 2010 Dee
Page 514 and 515:
Verslag klachtenmanagement 2010 Dee
Page 516 and 517:
Verslag klachtenmanagement 2010 Pag
Page 518 and 519:
Page 520 and 521:
Page 522 and 523:
Verslag klachtenmanagement 2010 Een
Page 524 and 525:
Verslag klachtenmanagement 2010 Ver
Page 526 and 527:
Verslag klachtenmanagement 2010 Naa
Page 528 and 529:
Page 530 and 531:
Page 532 and 533:
_áàä~ÖÉ=N== = = = = = = = = í
Page 534 and 535:
g^^osbopi^d=OMNM= = hi^`eqbkj^k^dbj
Page 536 and 537:
In het bovenstaande overzicht werde
Page 538 and 539:
eindafrekening opgesteld en werden
Page 540 and 541:
Klachten over abnormaal hoge of lag
Page 542 and 543:
Page 544 and 545:
Page 546 and 547:
S káÉìï=ÑçêãìäáÉêW=î
Page 548 and 549:
Page 550 and 551:
Page 552 and 553:
Page 554 and 555:
^äë=ì=ëìÖÖÉëíáÉë=ÜÉ
Page 556 and 557:
Page 558 and 559:
Page 560 and 561:
Page 562 and 563:
Page 564 and 565:
Aantal ontvankelijke klachten: 86 A
Page 566 and 567:
factuur. Als de klant hier niet mee
Page 568 and 569:
Bijlage 1 terug naar Vragenlijst Vo
Page 570 and 571:
Agentschap Wegen en Verkeer Eerstel
Page 572 and 573:
Afdeling Verkeerskunde Totaal gereg
Page 574 and 575:
Wegen en Verkeer West -Vlaanderen T
Page 576 and 577:
Wegen en Verkeer Antwerpen Totaal g
Page 578 and 579:
Wegen en Verkeer Oost-Vlaanderen To
Page 580 and 581:
Wegen en Verkeer Limburg Totaal ger
Page 582 and 583:
Wegen en Verkeer Vlaams - Brabant T
Page 584 and 585:
Elektromechanica en Telematica Tota
Page 586 and 587:
Elektromechanica en Telematica Tota
Page 588 and 589:
Totaal overzicht aantal meldingen v
Page 590 and 591:
TOP 10 VAN DE MEEST VOORKOMENDE MEL
Page 592 and 593:
= = 1. Cijfergegevens Vragenlijst v
Page 594 and 595:
Andere: 65 Correcte bejegening: Act
Page 596 and 597:
Het aantal gegronde/deels gegronde/
Page 598 and 599:
Het aantal (deels) gegronde klachte
Page 600 and 601:
3. Klachtenbeeld 2010 Bespreek en e
Page 602 and 603:
Klantentevredenheid In 2010 kwamen
Page 604 and 605:
fase 1: de levering en installatie
Page 606 and 607:
Dit vertaalt zich dan ook in de ver
Page 608 and 609:
Eerstelijnsklachten(meldingen) (in
Page 610 and 611:
4. Concrete realisaties en voorstel
Page 612 and 613:
Wegen en Verkeer Antwerpen 1. De we
Page 614 and 615:
werken in orde worden gebracht. 20.
Page 616 and 617:
houden. De plaatsing van een volwaa
Page 618 and 619:
Wegen en Verkeer Vlaams - Brabant 1
Page 620 and 621:
najaar van dit jaar een aanbestedin
Page 622 and 623:
Concrete voorstellen 2010 Verkeersk
Page 624 and 625:
Wegen en Verkeer Antwerpen 1. Preve
Page 626 and 627:
Wegen en Verkeer Limburg 1. Het age
Page 628 and 629:
34. Lopende 35. Nihil Elektromechan
Page 630 and 631:
1. Doel - definities ‐ actoren In
Page 632 and 633:
‐ Naam klachtenbehandelaar ‐ Be
Page 634 and 635:
RAPPORT KLACHTENMANAGEMENT 2010 1.
Page 636 and 637:
BAM is immers na ruim 6 jaar meer d
Page 638 and 639:
= = = = sê~ÖÉåäáàëí=îçç
Page 640 and 641:
låçéÖÉäçëí=EçÑ=åçÖ=å
Page 642 and 643:
Page 644 and 645:
e) Sms-ticketing In 2007 lanceerde
Page 646 and 647:
Page 648 and 649:
Schriftelijk 3.010 2.644 13,84% Tel
Page 650 and 651:
07/02/2011 Klachtenbeeld De Lijn 20
Page 652 and 653:
07/02/2011 Klachtenbeeld De Lijn 20
Page 654 and 655:
Aantal dossiers Bijlage 3 - Adminis
Page 656 and 657:
Page 658 and 659:
Page 660 and 661:
S a~~êå~~ëí=òáàå=Éê=ÇÉ=
Page 662 and 663:
_áàä~ÖÉ=N== = = = = = = = = í
Page 664 and 665:
Page 666 and 667:
ÑÑáÅáØåíÉ=Åç∏êÇáå~
Page 668 and 669:
Page 670 and 671:
_áàä~ÖÉ=N== = = = = = = = = í
Page 672 and 673:
Page 674 and 675:
Page 676 and 677:
= = = = = = = pìÖÖÉëíáÉë\=
Page 678 and 679:
Page 680 and 681:
Page 682 and 683:
Page 684 and 685:
_áàä~ÖÉ=N== = = = = = = = = í
Page 686 and 687:
Page 688 and 689:
Page 690 and 691:
= = Klachtenrapportage 2010 extern
Page 692 and 693:
Klacht was gegrond en is opgelost.
Page 694 and 695:
geagendeerd. De klacht was gegrond
Page 696 and 697:
Klacht was gegrond en is opgelost.
Page 698 and 699:
E. Correcte bejegening (2) 1) Een v
Page 700 and 701:
30 juni. W&Z stelt de klager nogmaa
Page 702 and 703:
wordt gebruikt als trainingspiste v
Page 704 and 705:
Page 706 and 707:
Page 708 and 709:
Page 710 and 711:
= = = pìÖÖÉëíáÉë\= ^äë=
Page 712 and 713:
Page 714 and 715:
Page 716 and 717: Q = = = = = OK=fåÜçìÇ=î~å=Ç
Page 718 and 719: _áàä~ÖÉ=N== = = = = = = = = í
Page 720 and 721: = = = = = NK=`áàÑÉêÖÉÖÉî
Page 722 and 723: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
Page 724 and 725: R âä~ÅÜíÉåÅç∏êÇáå~í
Page 726 and 727: = NO= wçêÖîìäÇáÖÉ=áåí
Page 728 and 729: ^~åí~ä=çåíî~åâÉäáàâÉ
Page 730 and 731: Q = = = = = OK=fåÜçìÇ=î~å=Ç
Page 732 and 733: _áàä~ÖÉ=N== = = = = = = = = í
Page 734 and 735: = = = NK=aÉ=âä~ÅÜíÉå=áå=
Page 738 and 739: OK=aÉ=âä~ÅÜíÉå=å~~ê=áå
Page 740 and 741: wÉîÉåíáÉå=Éêî~å=âêÉ
Page 746 and 747: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 748 and 749: _áàä~ÖÉ=N== = = = = = = = = í
Page 759 and 760: oÉëéÉÅí=îççê=ÇÉ=éÉê
Page 761 and 762: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 763 and 764: _áàä~ÖÉ=N== = = = = = = = = í
Page 765: = = = = NK=`áàÑÉêÖÉÖÉîÉ
Page 769 and 770: _áàä~ÖÉ=N== = = = = = = = = í
Page 771 and 772: = = = NK=`áàÑÉêÖÉÖÉîÉå
Page 773 and 774: ^~åí~ä=âä~ÅÜíÉå=îçäÖ
Page 777 and 778: oÉëéÉÅí=îççê=ÇÉ=éÉê
Page 779 and 780: R = = = = = OK=fåÜçìÇ=î~å=Ç
Page 781 and 782: _áàä~ÖÉ=N== = = = = = = = = í
Page 787 and 788: _áàä~ÖÉ=N== = = = = = = = = í
Page 789 and 790: = = = = NK=`áàÑÉêÖÉÖÉîÉ
Page 793 and 794: = N= lîÉêÉÉåëíÉããáåÖ=
Page 799 and 800: emiddeling opstarten tussen de betr
Page 807 and 808: S âä~ÅÜíÉå=â~å=ÖÉÖêç
Page 811 and 812: ã~íÉ=î~å=ÖÉÖêçåÇÜÉá
Page 815 and 816: Q= oÉÅÜíëòÉâÉêÜÉáÇ=É
Page 817 and 818:
Page 819 and 820:
Page 821 and 822:
Page 823 and 824:
Page 825 and 826:
Page 827 and 828:
_áàä~ÖÉ=N== = = = = = = = = í
Page 829 and 830:
Page 831 and 832:
Page 833 and 834:
_áàä~ÖÉ=N== = = = = = = = = í
Page 835 and 836:
Page 837 and 838:
Page 839 and 840:
pìÖÖÉëíáÉë\= ^äë=ì=ëì
Page 841 and 842:
Page 843 and 844:
Page 845 and 846:
Page 847 and 848:
_áàä~ÖÉ=N== = = = = = = = = í
Page 849 and 850:
Page 851 and 852:
Page 853 and 854:
R = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 855 and 856:
Page 857 and 858:
Page 859 and 860:
Page 861 and 862:
_áàä~ÖÉ=N== = = = = = = = = í
Page 867 and 868:
Page 869 and 870:
Page 871 and 872:
= = = = = = = = = = = = pìÖÖÉë
Page 873 and 874:
Page 875 and 876:
_ÉäÉáÇ=Éå=êÉÖÉäÖÉîá
Page 877 and 878:
Page 879 and 880:
éäáÅÜíÉåK== táà=Ö~~å=Ç
Page 881 and 882:
Page 883 and 884:
= ^~åí~ä=çåíî~åâÉäáàâ
Page 885 and 886:
^~åïÉêîáåÖ=ëçÅá~~ä=~ë
Page 887 and 888:
Page 889 and 890:
Aantal klachten volgens de drager A
Page 891 and 892:
Inschrijving Kooprecht zittende huu
Page 893 and 894:
Page 895 and 896:
Page 897 and 898:
aÉ=ÅçêêÉÅíÉ=íçÉé~ëë
Page 899 and 900:
Page 901 and 902:
dçÉÇÉ=ìáíîçÉêáåÖëé
Page 903 and 904:
Page 905 and 906:
_áàä~ÖÉ=N== = = = = = = = = í
Page 907 and 908:
Page 909 and 910:
Page 911 and 912:
jÉÉê=ìáíäÉÖ=Äáà=ï~í=
Page 913 and 914:
Page 915 and 916:
Page 917 and 918:
Page 919 and 920:
Page 921 and 922:
Page 923 and 924:
Page 925 and 926:
_áàä~ÖÉ=N== = = = = = = = = í
Page 927 and 928:
Page 929 and 930:
Page 931 and 932:
Page 933 and 934:
Page 935 and 936:
Page 937 and 938:
Page 939 and 940:
Page 941 and 942:
Aantal gegronde en deels gegronde k
Page 943:
Page 946 and 947:
Page 948 and 949:
_áàä~ÖÉ=N== = = = = = = = = í
Page 950 and 951:
Page 952 and 953:
Page 954 and 955:
Page 956 and 957:
_áàä~ÖÉ=N== = = = = = = = = í
Page 965 and 966:
Page 967 and 968:
Page 969 and 970:
= = = = = = pìÖÖÉëíáÉë\= ^
Page 971 and 972:
Page 973 and 974:
Aantal ontvankelijke klachten: 3 Aa
Page 975 and 976:
2. 2. Inhoud Inhoud van van van de
Page 977 and 978:
Bijlage Bijlage 1 1 terug terug naa
Page 979 and 980:
Page 981 and 982:
Page 983 and 984:
_áàä~ÖÉ=N== = = = = = = = = í
Page 985 and 986:
Page 987 and 988:
^~åí~ä=âä~ÅÜíÉå=îçäÖ
Page 989 and 990:
åâÉä=ÇÉ=ãÉäÇáåÖÉå=Ç
Page 991 and 992:
T îáëëÉåI=Éå=âçåáàåÉ
Page 993 and 994:
få=ÇÉ=~ÑïÉÖáåÖ=î~å=âÉ
Page 995 and 996:
Page 997 and 998:
Page 999 and 1000:
= S
Page 1001 and 1002:
Page 1003 and 1004:
Page 1005 and 1006:
Page 1007 and 1008:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1009 and 1010:
Page 1011 and 1012:
Page 1013 and 1014:
= = = = = = = = pìÖÖÉëíáÉë
Page 1015 and 1016:
Page 1017 and 1018:
Page 1019 and 1020:
Page 1021 and 1022:
Page 1023 and 1024:
Page 1025 and 1026:
Page 1027 and 1028:
Page 1029 and 1030:
Page 1031 and 1032:
Page 1033 and 1034:
Page 1035 and 1036:
Page 1037 and 1038:
Page 1039 and 1040:
Page 1041 and 1042:
Page 1043 and 1044:
minimumfactuur is aangerekend. U we
Page 1045 and 1046:
tijdstippen, welke de oorzaak vormd
Page 1047 and 1048:
heeft. Het feit dat u recentelijk r
Page 1049 and 1050:
(de ontstopping + 1 werkuur) versch
Page 1051 and 1052:
2010/059: Naar aanleiding van voorn
Page 1053 and 1054:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1055 and 1056:
Page 1057 and 1058:
Page 1059 and 1060:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1061 and 1062:
Page 1063 and 1064:
Page 1065 and 1066:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1067 and 1068:
Page 1069 and 1070:
Page 1071 and 1072:
= = = = = = = = = = = = pìÖÖÉë
Page 1073 and 1074:
Page 1075 and 1076:
Page 1077 and 1078:
Page 1079 and 1080:
= = = = = = = pìÖÖÉëíáÉë\=
Page 1081 and 1082:
Page 1083 and 1084:
Page 1085 and 1086:
Q - ÜÉí=~~åí~ä=ÖÉÖêçåÇ
Page 1087 and 1088:
Page 1089 and 1090:
Page 1091 and 1092:
Page 1093 and 1094:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1095 and 1096:
= NK=`áàÑÉêÖÉÖÉîÉåë s
Page 1097 and 1098:
^~åí~ä=âä~ÅÜíÉå=îçäÖ
Page 1099 and 1100:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1101 and 1102:
= = = NK=`áàÑÉêÖÉÖÉîÉå
Page 1103 and 1104:
Page 1105 and 1106:
Page 1107 and 1108:
Page 1109 and 1110:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1111 and 1112:
Page 1113 and 1114:
Page 1115 and 1116:
Page 1117 and 1118:
Page 1119 and 1120:
Page 1121 and 1122:
Page 1123 and 1124:
Page 1125 and 1126:
Page 1127 and 1128:
Page 1129 and 1130:
= = S
Page 1131 and 1132:
Page 1133 and 1134:
Page 1135 and 1136:
Page 1137 and 1138:
ÇÉ=îêÉÇÉêÉÅÜíÉêK=lé
Page 1139 and 1140:
Page 1141 and 1142:
Page 1143 and 1144:
Page 1145 and 1146:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1153 and 1154:
Page 1155 and 1156:
Page 1157 and 1158:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1159 and 1160:
Page 1161 and 1162:
Page 1163 and 1164:
= = - ÜÉí=~~åí~ä=ÖÉÖêçå
Page 1165 and 1166:
Page 1167 and 1168:
Page 1169 and 1170:
^äë=ì=ëìÖÖÉëíáÉë=ÜÉ
Page 1171 and 1172:
Page 1173 and 1174:
Page 1175 and 1176:
Page 1177 and 1178:
= = = = = = = = = = = = = = pìÖÖ
Page 1179 and 1180:
Page 1181 and 1182:
Page 1183 and 1184:
Page 1185 and 1186:
Page 1187 and 1188:
Page 1189 and 1190:
= bê=áë=áå=OMNM=ÉÉå=éêç
Page 1191 and 1192:
NO= wçêÖîìäÇáÖÉ=áåíÉ
Page 1193 and 1194:
Page 1195 and 1196:
Page 1197 and 1198:
Page 1199 and 1200:
Page 1201 and 1202:
Q = = = = = = PK=hä~ÅÜíÉåÄÉ
Page 1203 and 1204:
Page 1205 and 1206:
Page 1207 and 1208:
Page 1209 and 1210:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1211 and 1212:
= = NK=`áàÑÉêÖÉÖÉîÉåë
Page 1213 and 1214:
Page 1215 and 1216:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1217 and 1218:
= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1219 and 1220:
Page 1221 and 1222:
Page 1223 and 1224:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1225 and 1226:
Page 1227 and 1228:
Page 1229 and 1230:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1231 and 1232:
Page 1233 and 1234:
Page 1235 and 1236:
Page 1237 and 1238:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1239 and 1240:
Page 1241 and 1242:
Page 1243 and 1244:
Page 1245 and 1246:
Page 1247 and 1248:
Page 1249 and 1250:
= = = = = = = pìÖÖÉëíáÉë\=
Page 1251 and 1252:
Page 1253 and 1254:
Page 1255 and 1256:
Page 1257 and 1258:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1259 and 1260:
= = = sÉêëä~Ö==OMNM= çîÉê=
Page 1261 and 1262:
Page 1263 and 1264:
= hä~ÅÜíÉå=ïÉÖÉåë=“å
Page 1265 and 1266:
Page 1267 and 1268:
Page 1269 and 1270:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1271 and 1272:
Page 1273 and 1274:
Page 1275 and 1276:
= = = = = pìÖÖÉëíáÉë\= ^ä
Page 1277 and 1278:
Page 1279 and 1280:
Page 1281 and 1282:
Page 1283 and 1284:
= QK=`çåÅêÉíÉ=êÉ~äáë~í
Page 1285 and 1286:
Page 1287 and 1288:
Page 1289 and 1290:
Page 1291 and 1292:
Page 1293 and 1294:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1295 and 1296:
Page 1297 and 1298:
Page 1299 and 1300:
Page 1301 and 1302:
Page 1303 and 1304:
Page 1305 and 1306:
Q eÉí=Öêçë=î~å=ÇÉ=âä~Å
Page 1307 and 1308:
Page 1309 and 1310:
Page 1311 and 1312:
Q hìåí=ì=ÇÉ=âä~ÅÜíÉå=
Page 1313 and 1314:
Page 1315 and 1316:
Page 1317 and 1318:
Page 1319 and 1320:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1321 and 1322:
= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1323 and 1324:
Page 1325 and 1326:
Page 1327 and 1328:
Page 1329:
Page 1332 and 1333:
Page 1334 and 1335:
Page 1336 and 1337:
Page 1338 and 1339:
aáí=îìäí=ì=~ääÉÉå=áå=
Page 1340 and 1341:
Page 1342 and 1343:
Page 1344 and 1345:
Page 1346 and 1347:
Page 1348 and 1349:
Page 1350 and 1351:
Page 1352 and 1353:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1354 and 1355:
Page 1356 and 1357:
Page 1358 and 1359:
= = = = = = = RK=mêçÅÉÇìêÉ=
Page 1360:
Page 1370 and 1371:
Page 1372 and 1373:
Page 1374 and 1375:
= = pìÖÖÉëíáÉë\= ^äë=ì=
Page 1376 and 1377:
Page 1378 and 1379:
Page 1380 and 1381:
Page 1382 and 1383:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1384 and 1385:
Page 1386 and 1387:
Page 1388:
NN= dçÉÇÉ=ìáíîçÉêáåÖ
Page 1393 and 1394:
Page 1395 and 1396:
Page 1397 and 1398:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1399 and 1400:
Page 1401 and 1402:
Page 1403 and 1404:
= = = = = = = = = pìÖÖÉëíáÉ
Page 1405 and 1406:
Page 1407 and 1408:
Page 1409 and 1410:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1411 and 1412:
Page 1413 and 1414:
Page 1415 and 1416:
Page 1417 and 1418:
_áàä~ÖÉ=N== = = = = = = = íÉ
Page 1419 and 1420:
Page 1421 and 1422:
Page 1423 and 1424:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1425 and 1426:
= = = = = sê~ÖÉåäáàëí=îç
Page 1427 and 1428:
Page 1429 and 1430:
Page 1431 and 1432:
Page 1433 and 1434:
Page 1435 and 1436:
Page 1437 and 1438:
= = = = = = = = = = = = = = = = pì
Page 1439:
show all

Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

Create successful ePaper yourself

Delete template?

Save as template?