Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...
Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ... Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...
= = = = = NK=`áàÑÉêÖÉÖÉîÉåë å~~ã=î~å=ìï=ÇáÉåëíW= sê~ÖÉåäáàëí=îççê=ÜÉí=îÉêëä~Ö=OMNM= çîÉê=ìï=âä~ÅÜíÉåã~å~ÖÉãÉåí== sä~~ãëÉ=çîÉêÜÉáÇI=aÉé~êíÉãÉåí=jçÄáäáíÉáí=Éå=léÉåÄ~êÉ=tÉêâÉåI=^ÑÇÉäáåÖ=iìÅÜíÜ~îÉåÄÉäÉáÇI= a^_=iìÅÜíÜ~îÉå=^åíïÉêéÉå= = qçí~~ä=~~åí~ä=âä~ÅÜíÉåW= TV= ^~åí~ä=Ç~ÖÉå=íìëëÉå=ÇÉ= çåíî~åÖëíÇ~íìã=î~å=ÇÉ=âä~ÅÜí=Éå= ÇÉ=îÉêòÉåÇÇ~íìã=î~å=ìï=~åíïççêÇ= MJQR=Ç~ÖÉåW= SV= ãÉÉê=Ç~å=QR=Ç~ÖÉåW= NM= ÖÉãáÇÇÉäÇÉW= PM= ^~åí~ä=çåçåíî~åâÉäáàâÉ=âä~ÅÜíÉåW= TQ= ^~åí~ä=çåçåíî~åâÉäáàâÉ=âä~ÅÜíÉå= îçäÖÉåë==êÉÇÉå=î~å= çåçåíî~åâÉäáàâÜÉáÇ= ^ä=ÉÉêÇÉê=âä~ÅÜí=áåÖÉÇáÉåÇW= = jÉÉê=Ç~å=ÉÉå=à~~ê=îççê=áåÇáÉåáåÖW= = kçÖ=åáÉí=~ääÉ=ÄÉêçÉéëéêçÅÉÇìêÉë=~~åÖÉïÉåÇW= = gìêáëÇáÅíáçåÉÉä=ÄÉêçÉé=~~åÜ~åÖáÖW= = hÉååÉäáàâ=çåÖÉÖêçåÇW= = dÉÉå=ÄÉä~åÖW= = ^åçåáÉãW= = _ÉäÉáÇ=Éå=êÉÖÉäÖÉîáåÖW= = Aantal N
dÉÉå=sä~~ãëÉ=çîÉêÜÉáÇW= TQ= fåíÉêåÉ=éÉêëçåÉÉäë~~åÖÉäÉÖÉåÜÉÇÉåW= = ^~åí~ä=çåíî~åâÉäáàâÉ=âä~ÅÜíÉåW= R= ^~åí~ä=çåíî~åâÉäáàâÉ=âä~ÅÜíÉå=îçäÖÉåë= ã~íÉ=î~å=ÖÉÖêçåÇÜÉáÇ= ^~åí~ä=ÖÉÖêçåÇÉ=Éå=ÇÉÉäë=ÖÉÖêçåÇÉ= âä~ÅÜíÉå=îçäÖÉåë=ã~íÉ=î~å=çéäçëëáåÖ= ÖÉÖêçåÇW= P= ÇÉÉäë=ÖÉÖêçåÇW= N= çåÖÉÖêçåÇW= N= çéÖÉäçëíW= N= ÇÉÉäë=çéÖÉäçëíW= = çåçéÖÉäçëíW= P= sççê=ÇÉ=îÉêÇÉäáåÖ=î~å=ÇÉ=ÖÉÖêçåÇÉ=Éå=ÇÉÉäë=ÖÉÖêçåÇÉ=âä~ÅÜíÉå=îçäÖÉåë=ÇÉ=çãÄìÇëåçêãÉåI=âìåí=ì=ÜáÉêçåÇÉê=âáÉòÉå= íìëëÉå=ÉÉå=îÉêÇÉäáåÖ=îçäÖÉåë=ÇÉ=îÉêÉÉåîçìÇáÖÇÉ=äáàëí=î~å=çãÄìÇëåçêãÉå=çÑ=ÉÉå=îÉêÇÉäáåÖ=îçäÖÉåë=ÇÉ=îçääÉÇáÖÉ=äáàëí= î~å=çãÄìÇëåçêãÉå=EòáÉ=Äáàä~ÖÉ=NFK=ráíÉê~~êÇ=ÜçÉÑí=ì=ëäÉÅÜíë=¨¨å=äáàëí=áå=íÉ=îìääÉåK= sÉêÉÉåîçìÇáÖÇÉ=äáàëí= = sçääÉÇáÖÉ=äáàëí= = ^~åí~ä= = ^~åí~ä= káÉíJÅçêêÉÅíÉ=ÄÉëäáëëáåÖW= = lîÉêÉÉåëíÉããáåÖ=ãÉí=ÜÉí=êÉÅÜíW= = qÉ=ä~åÖÉ=ÄÉÜ~åÇÉäíÉêãáàåW= = ^ÑÇçÉåÇÉ=ãçíáîÉêáåÖW= = låíçÉêÉáâÉåÇÉ= áåÑçêã~íáÉîÉêëíêÉââáåÖW= = dÉäáàâÜÉáÇ=Éå=çåé~êíáàÇáÖÜÉáÇW= = låîçäÇçÉåÇÉ=ÄÉêÉáâÄ~~êÜÉáÇW= = oÉÅÜíëòÉâÉêÜÉáÇ=Éå=ÖÉêÉÅÜíî~~êÇáÖÇ= îÉêíêçìïÉåW= låÜÉìëÉ=ÄÉàÉÖÉåáåÖW= = oÉÇÉäáàâÜÉáÇ=Éå=ÉîÉåêÉÇáÖÜÉáÇW= = ^åÇÉêÉW= Q= `çêêÉÅíÉ=ÄÉàÉÖÉåáåÖW= = = ^ÅíáÉîÉ=ÇáÉåëíîÉêäÉåáåÖW= = aÉìÖÇÉäáàâÉ=ÅçêêÉëéçåÇÉåíáÉW= = säçííÉ=ÄÉêÉáâÄ~~êÜÉáÇW= = açÉäíêÉÑÑÉåÇÉ=~äÖÉãÉåÉ= áåÑçêã~íáÉîÉêëíêÉââáåÖW= dçÉÇÉ=ìáíîçÉêáåÖëéê~âíáàâ=Éå= ~Çãáåáëíê~íáÉîÉ=å~ìïâÉìêáÖÜÉáÇW= oÉÇÉäáàâÉ=ÄÉÜ~åÇÉäíÉêãáàåW= = = = = O
- Page 614 and 615: werken in orde worden gebracht. 20.
- Page 616 and 617: houden. De plaatsing van een volwaa
- Page 618 and 619: Wegen en Verkeer Vlaams - Brabant 1
- Page 620 and 621: najaar van dit jaar een aanbestedin
- Page 622 and 623: Concrete voorstellen 2010 Verkeersk
- Page 624 and 625: Wegen en Verkeer Antwerpen 1. Preve
- Page 626 and 627: Wegen en Verkeer Limburg 1. Het age
- Page 628 and 629: 34. Lopende 35. Nihil Elektromechan
- Page 630 and 631: 1. Doel - definities ‐ actoren In
- Page 632 and 633: ‐ Naam klachtenbehandelaar ‐ Be
- Page 634 and 635: RAPPORT KLACHTENMANAGEMENT 2010 1.
- Page 636 and 637: BAM is immers na ruim 6 jaar meer d
- Page 638 and 639: = = = = sê~ÖÉåäáàëí=îçç
- Page 640 and 641: låçéÖÉäçëí=EçÑ=åçÖ=å
- Page 642 and 643: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
- Page 644 and 645: e) Sms-ticketing In 2007 lanceerde
- Page 646 and 647: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 648 and 649: Schriftelijk 3.010 2.644 13,84% Tel
- Page 650 and 651: 07/02/2011 Klachtenbeeld De Lijn 20
- Page 652 and 653: 07/02/2011 Klachtenbeeld De Lijn 20
- Page 654 and 655: Aantal dossiers Bijlage 3 - Adminis
- Page 656 and 657: fåíÉêåÉ=éÉêëçåÉÉäë~
- Page 658 and 659: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 660 and 661: S a~~êå~~ëí=òáàå=Éê=ÇÉ=
- Page 662 and 663: _áàä~ÖÉ=N== = = = = = = = = í
- Page 666 and 667: ÑÑáÅáØåíÉ=Åç∏êÇáå~
- Page 668 and 669: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
- Page 670 and 671: _áàä~ÖÉ=N== = = = = = = = = í
- Page 672 and 673: = = = = = NK=`áàÑÉêÖÉÖÉî
- Page 674 and 675: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 676 and 677: = = = = = = = pìÖÖÉëíáÉë\=
- Page 678 and 679: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 680 and 681: ^~åí~ä=çåíî~åâÉäáàâÉ
- Page 682 and 683: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
- Page 684 and 685: _áàä~ÖÉ=N== = = = = = = = = í
- Page 686 and 687: = = = = = NK=`áàÑÉêÖÉÖÉî
- Page 688 and 689: oÉëéÉÅí=îççê=ÇÉ=éÉê
- Page 690 and 691: = = Klachtenrapportage 2010 extern
- Page 692 and 693: Klacht was gegrond en is opgelost.
- Page 694 and 695: geagendeerd. De klacht was gegrond
- Page 696 and 697: Klacht was gegrond en is opgelost.
- Page 698 and 699: E. Correcte bejegening (2) 1) Een v
- Page 700 and 701: 30 juni. W&Z stelt de klager nogmaa
- Page 702 and 703: wordt gebruikt als trainingspiste v
- Page 704 and 705: = = = = = NK=`áàÑÉêÖÉÖÉî
- Page 706 and 707: oÉëéÉÅí=îççê=ÇÉ=éÉê
- Page 708 and 709: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
- Page 710 and 711: = = = pìÖÖÉëíáÉë\= ^äë=
- Page 712 and 713: = NO= wçêÖîìäÇáÖÉ=áåí
=<br />
=<br />
=<br />
=<br />
=<br />
NK=`áàÑÉêÖÉÖÉîÉåë<br />
å~~ã=î~å=ìï=ÇáÉåëíW=<br />
sê~ÖÉåäáàëí=îççê=ÜÉí=îÉêëä~Ö=OMNM=<br />
çîÉê=ìï=âä~ÅÜíÉåã~å~ÖÉãÉåí==<br />
sä~~ãëÉ=çîÉêÜÉáÇI=aÉé~êíÉãÉåí=jçÄáäáíÉáí=Éå=léÉåÄ~êÉ=tÉêâÉåI=^ÑÇÉäáåÖ=iìÅÜíÜ~îÉåÄÉäÉáÇI=<br />
a^_=iìÅÜíÜ~îÉå=^åíïÉêéÉå=<br />
=<br />
qçí~~ä=~~åí~ä=âä~ÅÜíÉåW= TV=<br />
^~åí~ä=Ç~ÖÉå=íìëëÉå=ÇÉ=<br />
çåíî~åÖëíÇ~íìã=î~å=ÇÉ=âä~ÅÜí=Éå=<br />
ÇÉ=îÉêòÉåÇÇ~íìã=î~å=ìï=~åíïççêÇ=<br />
MJQR=Ç~ÖÉåW= SV=<br />
ãÉÉê=Ç~å=QR=Ç~ÖÉåW= NM=<br />
ÖÉãáÇÇÉäÇÉW= PM=<br />
^~åí~ä=çåçåíî~åâÉäáàâÉ=âä~ÅÜíÉåW= TQ=<br />
^~åí~ä=çåçåíî~åâÉäáàâÉ=âä~ÅÜíÉå=<br />
îçäÖÉåë==êÉÇÉå=î~å=<br />
çåçåíî~åâÉäáàâÜÉáÇ=<br />
^ä=ÉÉêÇÉê=âä~ÅÜí=áåÖÉÇáÉåÇW= =<br />
jÉÉê=Ç~å=ÉÉå=à~~ê=îççê=áåÇáÉåáåÖW= =<br />
kçÖ=åáÉí=~ääÉ=ÄÉêçÉéëéêçÅÉÇìêÉë=~~åÖÉïÉåÇW= =<br />
gìêáëÇáÅíáçåÉÉä=ÄÉêçÉé=~~åÜ~åÖáÖW= =<br />
hÉååÉäáàâ=çåÖÉÖêçåÇW= =<br />
dÉÉå=ÄÉä~åÖW= =<br />
^åçåáÉãW= =<br />
_ÉäÉáÇ=Éå=êÉÖÉäÖÉîáåÖW= =<br />
Aantal<br />
N