Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

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Schriftelijk 3.010 2.644 13,84% Telefonisch 13.564 14.993 -9,53% Online 18.434 0 Andere 31 0 Totaal 38.201 27.494 38,94% Aantal gemelde klachten 2010 - Per hoofdcategorie Hoofdcategorie 2010 2009 Evolutie Service personeel 12.742 11.178 13,99% Stiptheid 11.754 6.962 68,83% Aanbod 5.162 2.452 110,52% Info 3.223 2.318 39,04% Prijs (& betalingswij 1.264 908 39,21% Infrastructuur 1.128 750 50,40% Voorverkoop 993 1.472 -32,54% Omgevingsfactoren 554 479 15,66% Veiligheidsgevoel 475 498 -4,62% Toegankelijkheid 339 247 37,25% Voertuigen 293 201 45,77% Voorlopige of nog ge 274 29 TOTAAL 38.201 27.494 38,94% 07/02/2011 Klachtenbeeld De Lijn 2010 Bijlage 2
07/02/2011 Klachtenbeeld De Lijn 2010 Bijlage 2
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Rapporten Rapporten Eerstelijnsklac
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Rapporten BAM - deel 1 BAM - deel 2
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Rapporten Woonpunt Zennevallei Woon
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Vragenlijst voor het verslag 2010 o
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Te lange behandeltermijn: Afdoende
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De derde groep klachten (2) betrof
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10 Doeltreffende algemene informati
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= 1. Cijfergegevens Aantal Totaal a
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De gegevens hieronder over de drage
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mocht ontvangen. Een inwoner van de
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= Inhoudsopgave Klachtendienst Fina
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Organogram van het beleidsdomein Fi
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2.2 Statistische gegevens Statistis
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Klachtendienst Financiën - rapport
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6 Evaluatie van het klachtenbeeld p
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6.3 Onroerende voorheffing Klachten
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6.4 Registratierechten Klachtendien
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KLACHTENRAPPORT IN HET KADER VAN HE
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1 VOORWOORD Dit klachtenrapport bun
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Statistische gegevens over de termi
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met de vermelding van ‘erkend doo
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2.2.2 ONDERSTEUNINGSBELEID 1. Tabel
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1 Toepassen regelgeving recht op le
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2.2.4 PERSONEEL BASISONDERWIJS EN C
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805 878 993 2 Terugvordering 837 99
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verder gezet tijdens het schooljaar
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2.2.6 PERSONEEL SECUNDAIR ONDERWIJS
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1 Automatische terugvordering (957)
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2.2.7 SCHOLEN BASISONDERWIJS EN CEN
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3. Klachtenbeeld Onze afdeling ontv
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2.2.9 HOGER ONDERWIJS 1. Tabel 2010
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Discriminatie stage (1063) Onontvan
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7 Klachten waren onontvankelijk omd
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Uitbetaling op een foutief rekening
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Een opleiding op maat werd ingerich
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verbetering vatbaar zijn. Sommige k
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3 GLOBALE EVALUATIE 3.1 VASTSTELLIN
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4 BIJLAGEN 4.1 DEFINITIE KLACHT We
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- Een onderwijsklant heeft recht op
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De behandeling van klachten over he
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AFDELING 5 AMBTELIJK STATUUT ART. 8
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De functioneel bevoegde Vlaamse min
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MINISTERIE VAN DE VLAAMSE GEMEENSCH
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Omzendbrief VR 2005/20 Datum: 18 ma
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2.1. Nulde lijn: de Vlaamse Infolij
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3.3. De registratie van klachten. E
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Indien een klacht niet wordt behand
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Volgende standaardformulering wordt
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AANBEVELING 2008-23 De Vlaamse over
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AANBEVELING 2003-24 De Vlaamse over
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4.4 ENKELE KLACHTENCOÖRDINATOREN/O
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4.5 KLACHTENCOÖRDINATOREN VLAAMS M
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AGENTSCHAP VOOR ONDERWIJSDIENSTEN A
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AGENTSCHAP VOOR ONDERWIJSCOMMUNICAT
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MINISTERIE VAN ONDERWIJS EN VORMING
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Inhoud Verslag over de klachtenbeha
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1 Inleiding 1.1 Structuur van het G
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een correcte doorverwijzing van de
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de pedagogische aanpak van leerkrac
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4.2 Informatieuitwisseling en netwe
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formeel-juridische aanpak van de kl
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verwachtingen veel klachten voorkom
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INHOUDSTABEL Inleiding Vragenlijst
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De transparantie van de Ombudsdiens
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elatie Relatie aanbrenger-patiënt
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Identiteit Ombudsdienst Dienst Comm
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formulering en in de afhandeling va
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In vergelijking met verleden jaar i
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categorie Deelaspecten paramedische
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Comfort Parking Lawaaihinder Andere
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900 800 700 600 500 400 300 200 100
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Inhoudelijke trends Bij de analyse
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KLACHTRAPPORT 2010 1. KWANTITATIEVE
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topsporthal niet beschikbaar zal zi
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eglement van het betreffende projec
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KLACHTENRAPPORTERING 2010 1
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geïnformeerd; Als er zich problem
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2. Klachtensysteem In 2009 besliste
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RAPPORT KLACHTENMANAGEMENT 2010
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1. INLEIDING 1.1. SITUERING Het kla
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2.1.3. Meldingsmedium VDAB huldigt
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De klachtenprocedure moet niet opge
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2,0% 30,3% 53,8% Rapport klachtenma
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2.3.4. Inhoudelijke gegevens 2.3.4.
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Respect voor de persoonlijke levens
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Elektromechanica en Telematica Tota
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Aantal ontvankelijke klachten: 3 Aa
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= S
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minimumfactuur is aangerekend. U we
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tijdstippen, welke de oorzaak vormd
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heeft. Het feit dat u recentelijk r
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(de ontstopping + 1 werkuur) versch
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2010/059: Naar aanleiding van voorn
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Q - ÜÉí=~~åí~ä=ÖÉÖêçåÇ
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= NK=`áàÑÉêÖÉÖÉîÉåë s
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= = S
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= = = = = = = pìÖÖÉëíáÉë\=
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= = = = = sê~ÖÉåäáàëí=îç
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= = = = = = = = = = = = = = = = pì
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show all

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