Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

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Schriftelijk 3.010 2.644 13,84% Telefonisch 13.564 14.993 -9,53% Online 18.434 0 Andere 31 0 Totaal 38.201 27.494 38,94% Aantal gemelde klachten 2010 - Per hoofdcategorie Hoofdcategorie 2010 2009 Evolutie Service personeel 12.742 11.178 13,99% Stiptheid 11.754 6.962 68,83% Aanbod 5.162 2.452 110,52% Info 3.223 2.318 39,04% Prijs (& betalingswij 1.264 908 39,21% Infrastructuur 1.128 750 50,40% Voorverkoop 993 1.472 -32,54% Omgevingsfactoren 554 479 15,66% Veiligheidsgevoel 475 498 -4,62% Toegankelijkheid 339 247 37,25% Voertuigen 293 201 45,77% Voorlopige of nog ge 274 29 TOTAAL 38.201 27.494 38,94% 07/02/2011 Klachtenbeeld De Lijn 2010 Bijlage 2
07/02/2011 Klachtenbeeld De Lijn 2010 Bijlage 2
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Rapporten Rapporten Eerstelijnsklac
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Rapporten BAM - deel 1 BAM - deel 2
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Rapporten Woonpunt Zennevallei Woon
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Vragenlijst voor het verslag 2010 o
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Te lange behandeltermijn: Afdoende
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De derde groep klachten (2) betrof
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10 Doeltreffende algemene informati
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= 1. Cijfergegevens Aantal Totaal a
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De gegevens hieronder over de drage
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mocht ontvangen. Een inwoner van de
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= Inhoudsopgave Klachtendienst Fina
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Organogram van het beleidsdomein Fi
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2.2 Statistische gegevens Statistis
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Klachtendienst Financiën - rapport
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6 Evaluatie van het klachtenbeeld p
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6.3 Onroerende voorheffing Klachten
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6.4 Registratierechten Klachtendien
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KLACHTENRAPPORT IN HET KADER VAN HE
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1 VOORWOORD Dit klachtenrapport bun
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Statistische gegevens over de termi
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met de vermelding van ‘erkend doo
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2.2.2 ONDERSTEUNINGSBELEID 1. Tabel
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1 Toepassen regelgeving recht op le
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2.2.4 PERSONEEL BASISONDERWIJS EN C
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805 878 993 2 Terugvordering 837 99
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verder gezet tijdens het schooljaar
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2.2.6 PERSONEEL SECUNDAIR ONDERWIJS
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1 Automatische terugvordering (957)
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2.2.7 SCHOLEN BASISONDERWIJS EN CEN
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3. Klachtenbeeld Onze afdeling ontv
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2.2.9 HOGER ONDERWIJS 1. Tabel 2010
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Discriminatie stage (1063) Onontvan
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7 Klachten waren onontvankelijk omd
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Uitbetaling op een foutief rekening
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Een opleiding op maat werd ingerich
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verbetering vatbaar zijn. Sommige k
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3 GLOBALE EVALUATIE 3.1 VASTSTELLIN
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4 BIJLAGEN 4.1 DEFINITIE KLACHT We
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- Een onderwijsklant heeft recht op
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De behandeling van klachten over he
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AFDELING 5 AMBTELIJK STATUUT ART. 8
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De functioneel bevoegde Vlaamse min
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MINISTERIE VAN DE VLAAMSE GEMEENSCH
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Omzendbrief VR 2005/20 Datum: 18 ma
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2.1. Nulde lijn: de Vlaamse Infolij
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3.3. De registratie van klachten. E
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Indien een klacht niet wordt behand
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Volgende standaardformulering wordt
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AANBEVELING 2008-23 De Vlaamse over
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AANBEVELING 2003-24 De Vlaamse over
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4.4 ENKELE KLACHTENCOÖRDINATOREN/O
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4.5 KLACHTENCOÖRDINATOREN VLAAMS M
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AGENTSCHAP VOOR ONDERWIJSDIENSTEN A
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AGENTSCHAP VOOR ONDERWIJSCOMMUNICAT
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MINISTERIE VAN ONDERWIJS EN VORMING
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Inhoud Verslag over de klachtenbeha
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1 Inleiding 1.1 Structuur van het G
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een correcte doorverwijzing van de
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de pedagogische aanpak van leerkrac
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4.2 Informatieuitwisseling en netwe
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formeel-juridische aanpak van de kl
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verwachtingen veel klachten voorkom
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INHOUDSTABEL Inleiding Vragenlijst
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De transparantie van de Ombudsdiens
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elatie Relatie aanbrenger-patiënt
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Identiteit Ombudsdienst Dienst Comm
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formulering en in de afhandeling va
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In vergelijking met verleden jaar i
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categorie Deelaspecten paramedische
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Comfort Parking Lawaaihinder Andere
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900 800 700 600 500 400 300 200 100
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Inhoudelijke trends Bij de analyse
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KLACHTRAPPORT 2010 1. KWANTITATIEVE
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topsporthal niet beschikbaar zal zi
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eglement van het betreffende projec
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KLACHTENRAPPORTERING 2010 1
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geïnformeerd; Als er zich problem
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2. Klachtensysteem In 2009 besliste
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RAPPORT KLACHTENMANAGEMENT 2010
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1. INLEIDING 1.1. SITUERING Het kla
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2.1.3. Meldingsmedium VDAB huldigt
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De klachtenprocedure moet niet opge
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2,0% 30,3% 53,8% Rapport klachtenma
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2.3.4. Inhoudelijke gegevens 2.3.4.
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Respect voor de persoonlijke levens
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Elektromechanica en Telematica Tota
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Page 849 and 850:
Page 851 and 852:
Page 853 and 854:
R = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 855 and 856:
Page 857 and 858:
Page 859 and 860:
Page 861 and 862:
_áàä~ÖÉ=N== = = = = = = = = í
Page 867 and 868:
Page 869 and 870:
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= = = = = = = = = = = = pìÖÖÉë
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éäáÅÜíÉåK== táà=Ö~~å=Ç
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= ^~åí~ä=çåíî~åâÉäáàâ
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^~åïÉêîáåÖ=ëçÅá~~ä=~ë
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Aantal klachten volgens de drager A
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Inschrijving Kooprecht zittende huu
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aÉ=ÅçêêÉÅíÉ=íçÉé~ëë
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Page 927 and 928:
Page 929 and 930:
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Page 939 and 940:
Page 941 and 942:
Aantal gegronde en deels gegronde k
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Page 954 and 955:
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Page 965 and 966:
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= = = = = = pìÖÖÉëíáÉë\= ^
Page 971 and 972:
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Aantal ontvankelijke klachten: 3 Aa
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2. 2. Inhoud Inhoud van van van de
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Bijlage Bijlage 1 1 terug terug naa
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_áàä~ÖÉ=N== = = = = = = = = í
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åâÉä=ÇÉ=ãÉäÇáåÖÉå=Ç
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T îáëëÉåI=Éå=âçåáàåÉ
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få=ÇÉ=~ÑïÉÖáåÖ=î~å=âÉ
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= S
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Page 1003 and 1004:
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_áàä~ÖÉ=N== = = = = = = = = í
Page 1009 and 1010:
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= = = = = = = = pìÖÖÉëíáÉë
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Page 1019 and 1020:
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Page 1023 and 1024:
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Page 1031 and 1032:
Page 1033 and 1034:
Page 1035 and 1036:
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Page 1039 and 1040:
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minimumfactuur is aangerekend. U we
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tijdstippen, welke de oorzaak vormd
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heeft. Het feit dat u recentelijk r
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(de ontstopping + 1 werkuur) versch
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2010/059: Naar aanleiding van voorn
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_áàä~ÖÉ=N== = = = = = = = = í
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Page 1057 and 1058:
Page 1059 and 1060:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1061 and 1062:
Page 1063 and 1064:
Page 1065 and 1066:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1067 and 1068:
Page 1069 and 1070:
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= = = = = = = = = = = = pìÖÖÉë
Page 1073 and 1074:
Page 1075 and 1076:
Page 1077 and 1078:
Page 1079 and 1080:
= = = = = = = pìÖÖÉëíáÉë\=
Page 1081 and 1082:
Page 1083 and 1084:
Page 1085 and 1086:
Q - ÜÉí=~~åí~ä=ÖÉÖêçåÇ
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Page 1091 and 1092:
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= NK=`áàÑÉêÖÉÖÉîÉåë s
Page 1097 and 1098:
Page 1099 and 1100:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1101 and 1102:
= = = NK=`áàÑÉêÖÉÖÉîÉå
Page 1103 and 1104:
Page 1105 and 1106:
Page 1107 and 1108:
Page 1109 and 1110:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1111 and 1112:
Page 1113 and 1114:
Page 1115 and 1116:
Page 1117 and 1118:
Page 1119 and 1120:
Page 1121 and 1122:
Page 1123 and 1124:
Page 1125 and 1126:
Page 1127 and 1128:
Page 1129 and 1130:
= = S
Page 1131 and 1132:
Page 1133 and 1134:
Page 1135 and 1136:
Page 1137 and 1138:
ÇÉ=îêÉÇÉêÉÅÜíÉêK=lé
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Page 1143 and 1144:
Page 1145 and 1146:
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Page 1153 and 1154:
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Page 1157 and 1158:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1159 and 1160:
Page 1161 and 1162:
Page 1163 and 1164:
= = - ÜÉí=~~åí~ä=ÖÉÖêçå
Page 1165 and 1166:
Page 1167 and 1168:
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Page 1173 and 1174:
Page 1175 and 1176:
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= = = = = = = = = = = = = = pìÖÖ
Page 1179 and 1180:
Page 1181 and 1182:
Page 1183 and 1184:
Page 1185 and 1186:
Page 1187 and 1188:
Page 1189 and 1190:
= bê=áë=áå=OMNM=ÉÉå=éêç
Page 1191 and 1192:
NO= wçêÖîìäÇáÖÉ=áåíÉ
Page 1193 and 1194:
Page 1195 and 1196:
Page 1197 and 1198:
Page 1199 and 1200:
Page 1201 and 1202:
Q = = = = = = PK=hä~ÅÜíÉåÄÉ
Page 1203 and 1204:
Page 1205 and 1206:
Page 1207 and 1208:
Page 1209 and 1210:
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Page 1211 and 1212:
= = NK=`áàÑÉêÖÉÖÉîÉåë
Page 1213 and 1214:
Page 1215 and 1216:
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= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1219 and 1220:
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Page 1221 and 1222:
Page 1223 and 1224:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1225 and 1226:
Page 1227 and 1228:
Page 1229 and 1230:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1231 and 1232:
Page 1233 and 1234:
Page 1235 and 1236:
Page 1237 and 1238:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1239 and 1240:
Page 1241 and 1242:
Page 1243 and 1244:
Page 1245 and 1246:
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Page 1249 and 1250:
= = = = = = = pìÖÖÉëíáÉë\=
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Page 1253 and 1254:
Page 1255 and 1256:
Page 1257 and 1258:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1259 and 1260:
= = = sÉêëä~Ö==OMNM= çîÉê=
Page 1261 and 1262:
Page 1263 and 1264:
= hä~ÅÜíÉå=ïÉÖÉåë=“å
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Page 1271 and 1272:
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= = = = = pìÖÖÉëíáÉë\= ^ä
Page 1277 and 1278:
Page 1279 and 1280:
Page 1281 and 1282:
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= QK=`çåÅêÉíÉ=êÉ~äáë~í
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Page 1289 and 1290:
Page 1291 and 1292:
Page 1293 and 1294:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1295 and 1296:
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Page 1299 and 1300:
Page 1301 and 1302:
Page 1303 and 1304:
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Q eÉí=Öêçë=î~å=ÇÉ=âä~Å
Page 1307 and 1308:
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Q hìåí=ì=ÇÉ=âä~ÅÜíÉå=
Page 1313 and 1314:
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_áàä~ÖÉ=N== = = = = = = = = í
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= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1323 and 1324:
Page 1325 and 1326:
Page 1327 and 1328:
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Page 1332 and 1333:
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aáí=îìäí=ì=~ääÉÉå=áå=
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Page 1354 and 1355:
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= = = = = = = RK=mêçÅÉÇìêÉ=
Page 1360:
Page 1370 and 1371:
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= = pìÖÖÉëíáÉë\= ^äë=ì=
Page 1376 and 1377:
Page 1378 and 1379:
Page 1380 and 1381:
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_áàä~ÖÉ=N== = = = = = = = = í
Page 1384 and 1385:
Page 1386 and 1387:
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NN= dçÉÇÉ=ìáíîçÉêáåÖ
Page 1393 and 1394:
Page 1395 and 1396:
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= = = = = = = = = pìÖÖÉëíáÉ
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Page 1407 and 1408:
Page 1409 and 1410:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1411 and 1412:
Page 1413 and 1414:
Page 1415 and 1416:
Page 1417 and 1418:
_áàä~ÖÉ=N== = = = = = = = íÉ
Page 1419 and 1420:
Page 1421 and 1422:
Page 1423 and 1424:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1425 and 1426:
= = = = = sê~ÖÉåäáàëí=îç
Page 1427 and 1428:
Page 1429 and 1430:
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Page 1435 and 1436:
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= = = = = = = = = = = = = = = = pì
Page 1439:
show all

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