Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

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Vragenlijst voor het verslag <strong>2010</strong> over uw klachtenmanagement naam van uw dienst: Agentschap Maritieme Dienstverlening en Kust 1. Cijfergegevens Totaal aantal klachten: 86 Aantal dagen tussen de ontvangstdatum van de klacht en de verzenddatum van uw antwoord 0-45 dagen: 82 meer dan 45 dagen: 4 gemiddelde: 6,5 Aantal onontvankelijke klachten: 0 Aantal onontvankelijke klachten volgens reden van onontvankelijkheid Aantal Al eerder klacht ingediend: -------- Meer dan een jaar voor indiening: -------- Nog niet alle beroepsprocedures aangewend: -------- Jurisdictioneel beroep aanhangig: -------- Kennelijk ongegrond: -------- Geen belang: -------- Anoniem: -------- Beleid en regelgeving: -------- Geen <strong>Vlaamse</strong> overheid: -------- Interne personeelsaangelegenheden: -------- N
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Rapporten Rapporten Eerstelijnsklac
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Rapporten BAM - deel 1 BAM - deel 2
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Rapporten Woonpunt Zennevallei Woon
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Vragenlijst voor het verslag 2010 o
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Te lange behandeltermijn: Afdoende
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De derde groep klachten (2) betrof
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10 Doeltreffende algemene informati
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= 1. Cijfergegevens Aantal Totaal a
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De gegevens hieronder over de drage
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mocht ontvangen. Een inwoner van de
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= Inhoudsopgave Klachtendienst Fina
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Organogram van het beleidsdomein Fi
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2.2 Statistische gegevens Statistis
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Klachtendienst Financiën - rapport
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6 Evaluatie van het klachtenbeeld p
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6.3 Onroerende voorheffing Klachten
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6.4 Registratierechten Klachtendien
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KLACHTENRAPPORT IN HET KADER VAN HE
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1 VOORWOORD Dit klachtenrapport bun
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Statistische gegevens over de termi
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met de vermelding van ‘erkend doo
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2.2.2 ONDERSTEUNINGSBELEID 1. Tabel
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1 Toepassen regelgeving recht op le
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2.2.4 PERSONEEL BASISONDERWIJS EN C
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805 878 993 2 Terugvordering 837 99
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verder gezet tijdens het schooljaar
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2.2.6 PERSONEEL SECUNDAIR ONDERWIJS
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1 Automatische terugvordering (957)
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2.2.7 SCHOLEN BASISONDERWIJS EN CEN
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3. Klachtenbeeld Onze afdeling ontv
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2.2.9 HOGER ONDERWIJS 1. Tabel 2010
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Discriminatie stage (1063) Onontvan
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7 Klachten waren onontvankelijk omd
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Uitbetaling op een foutief rekening
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Een opleiding op maat werd ingerich
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verbetering vatbaar zijn. Sommige k
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3 GLOBALE EVALUATIE 3.1 VASTSTELLIN
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4 BIJLAGEN 4.1 DEFINITIE KLACHT We
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- Een onderwijsklant heeft recht op
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De behandeling van klachten over he
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AFDELING 5 AMBTELIJK STATUUT ART. 8
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De functioneel bevoegde Vlaamse min
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MINISTERIE VAN DE VLAAMSE GEMEENSCH
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Omzendbrief VR 2005/20 Datum: 18 ma
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2.1. Nulde lijn: de Vlaamse Infolij
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3.3. De registratie van klachten. E
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Indien een klacht niet wordt behand
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Volgende standaardformulering wordt
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AANBEVELING 2008-23 De Vlaamse over
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AANBEVELING 2003-24 De Vlaamse over
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4.4 ENKELE KLACHTENCOÖRDINATOREN/O
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4.5 KLACHTENCOÖRDINATOREN VLAAMS M
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AGENTSCHAP VOOR ONDERWIJSDIENSTEN A
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AGENTSCHAP VOOR ONDERWIJSCOMMUNICAT
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MINISTERIE VAN ONDERWIJS EN VORMING
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Inhoud Verslag over de klachtenbeha
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1 Inleiding 1.1 Structuur van het G
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een correcte doorverwijzing van de
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de pedagogische aanpak van leerkrac
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schade door afbraakwerken bij een b
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4.2 Informatieuitwisseling en netwe
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formeel-juridische aanpak van de kl
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verwachtingen veel klachten voorkom
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INHOUDSTABEL Inleiding Vragenlijst
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De transparantie van de Ombudsdiens
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= 49% 4% 7% localisatie 32% 8% Poli
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elatie Relatie aanbrenger-patiënt
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Identiteit Ombudsdienst Dienst Comm
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formulering en in de afhandeling va
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In vergelijking met verleden jaar i
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= Van de 67 verpleegkundige klachte
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categorie Deelaspecten paramedische
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Over het totaal van 26 effectief ge
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Comfort Parking Lawaaihinder Andere
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Op het einde van de klachtenbehande
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900 800 700 600 500 400 300 200 100
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90% 80% 70% 60% 50% 40% 30% 20% 10%
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Inhoudelijke trends Bij de analyse
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= 35 30 25 20 15 10 5 0 Gemiddelde
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4.2. Suggesties en aanbevelingen na
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formulier ‘aanvraag tot inschrijv
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In 2010 is er een nieuwe procedure
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KLACHTRAPPORT 2010 1. KWANTITATIEVE
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topsporthal niet beschikbaar zal zi
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eglement van het betreffende projec
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kwamen niet in aanmerking voor subs
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de toekomst te vermijden. Geen enke
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KLACHTENRAPPORTERING 2010 1
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geïnformeerd; Als er zich problem
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Een andere groep klachten kwam van
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Morele klachten hebben betrekking o
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toepassingen), en dat zowel voor in
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1. Situering ESF‐Agentschap Vlaan
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2. Klachtensysteem In 2009 besliste
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RAPPORT KLACHTENMANAGEMENT 2010
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1. INLEIDING 1.1. SITUERING Het kla
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2.1.3. Meldingsmedium VDAB huldigt
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De klachtenprocedure moet niet opge
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2,0% 30,3% 53,8% Rapport klachtenma
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2.3.3. Mate van oplossing De klacht
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2.3.4. Inhoudelijke gegevens 2.3.4.
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2.3.5.2. Oplossingsmelding Rapport
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-de resultaten van de tevredenheids
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Respect voor de persoonlijke levens
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werken in orde worden gebracht. 20.
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houden. De plaatsing van een volwaa
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Wegen en Verkeer Antwerpen 1. Preve
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07/02/2011 Klachtenbeeld De Lijn 20
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= = = NK=`áàÑÉêÖÉÖÉîÉå
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_áàä~ÖÉ=N== = = = = = = = = í
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= N= lîÉêÉÉåëíÉããáåÖ=
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emiddeling opstarten tussen de betr
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S âä~ÅÜíÉå=â~å=ÖÉÖêç
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Q= oÉÅÜíëòÉâÉêÜÉáÇ=É
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_áàä~ÖÉ=N== = = = = = = = = í
Page 829 and 830:
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pìÖÖÉëíáÉë\= ^äë=ì=ëì
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Page 857 and 858:
Page 859 and 860:
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Aantal klachten volgens de drager A
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Aantal gegronde en deels gegronde k
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Page 952 and 953:
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Page 956 and 957:
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Aantal ontvankelijke klachten: 3 Aa
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2. 2. Inhoud Inhoud van van van de
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Bijlage Bijlage 1 1 terug terug naa
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= S
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Page 1035 and 1036:
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minimumfactuur is aangerekend. U we
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tijdstippen, welke de oorzaak vormd
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heeft. Het feit dat u recentelijk r
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(de ontstopping + 1 werkuur) versch
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2010/059: Naar aanleiding van voorn
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Page 1067 and 1068:
Page 1069 and 1070:
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= = = = = = = = = = = = pìÖÖÉë
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= = = = = = = pìÖÖÉëíáÉë\=
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Q - ÜÉí=~~åí~ä=ÖÉÖêçåÇ
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= NK=`áàÑÉêÖÉÖÉîÉåë s
Page 1097 and 1098:
Page 1099 and 1100:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1101 and 1102:
= = = NK=`áàÑÉêÖÉÖÉîÉå
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Page 1115 and 1116:
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Page 1119 and 1120:
Page 1121 and 1122:
Page 1123 and 1124:
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= = S
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Page 1159 and 1160:
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Page 1179 and 1180:
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NO= wçêÖîìäÇáÖÉ=áåíÉ
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Page 1199 and 1200:
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Q = = = = = = PK=hä~ÅÜíÉåÄÉ
Page 1203 and 1204:
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Page 1207 and 1208:
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Page 1211 and 1212:
= = NK=`áàÑÉêÖÉÖÉîÉåë
Page 1213 and 1214:
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= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1219 and 1220:
Page 1221 and 1222:
Page 1223 and 1224:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1225 and 1226:
Page 1227 and 1228:
Page 1229 and 1230:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1231 and 1232:
Page 1233 and 1234:
Page 1235 and 1236:
Page 1237 and 1238:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1239 and 1240:
Page 1241 and 1242:
Page 1243 and 1244:
Page 1245 and 1246:
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Page 1249 and 1250:
= = = = = = = pìÖÖÉëíáÉë\=
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Page 1253 and 1254:
Page 1255 and 1256:
Page 1257 and 1258:
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Page 1259 and 1260:
= = = sÉêëä~Ö==OMNM= çîÉê=
Page 1261 and 1262:
Page 1263 and 1264:
= hä~ÅÜíÉå=ïÉÖÉåë=“å
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Page 1267 and 1268:
Page 1269 and 1270:
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Page 1271 and 1272:
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= = = = = pìÖÖÉëíáÉë\= ^ä
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Page 1279 and 1280:
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= QK=`çåÅêÉíÉ=êÉ~äáë~í
Page 1285 and 1286:
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Page 1291 and 1292:
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Page 1299 and 1300:
Page 1301 and 1302:
Page 1303 and 1304:
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Q eÉí=Öêçë=î~å=ÇÉ=âä~Å
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Q hìåí=ì=ÇÉ=âä~ÅÜíÉå=
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= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1323 and 1324:
Page 1325 and 1326:
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Page 1332 and 1333:
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Page 1370 and 1371:
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Page 1376 and 1377:
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Page 1380 and 1381:
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_áàä~ÖÉ=N== = = = = = = = = í
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NN= dçÉÇÉ=ìáíîçÉêáåÖ
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Page 1407 and 1408:
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Page 1411 and 1412:
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= = = = = = = = = = = = = = = = pì
Page 1439:
show all

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