Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

More documents

Recommendations

Info

AGENTSCHAP VOOR KWALITEITSZORG IN ONDERWIJS EN VORMING Centrale coördinator Telefoon Kantoor E-mail Bevoegdheid Latifa El Marnissi 02/553.89.14 2C26 JAARVERSLAG <strong>2010</strong> KLACHTENDECREET/01.02.2011/87 latifa.elmarnissi@ond.vlaanderen.be (*) De klachten van de onderwijsinspectie zullen vanaf volgend jaar bij AKOV opgenomen worden onder de afdeling Organisatie Inspectie. AGENTSCHAP VOOR INFRASTRUCTUUR IN HET ONDERWIJS Curriculum, examencommissie voor het voltijds secundair onderwijs, examencommissie toelatingsexamen arts en tandarts, secretariaat van de taalexamens, NARIC- Vlaanderen, (*) Centrale coördinator Telefoon Fax Adres webadres Peggy De Tollenaere 02/221.05.11 02/221.05.31 Koningsstraat 94, 1000 Brussel www.agion.be/pages/contact.aspx
MINISTERIE VAN ONDERWIJS EN VORMING Afdeling Centrale coördinator Telefoon Kantoor E-mail Bevoegdheid Stafdiensten Mia Vanhoutte 02/553.95.14 5B16 mia.vanhoutte@ond.vlaanderen.be JAARVERSLAG <strong>2010</strong> KLACHTENDECREET/01.02.2011/88 Centrale opvolging van de klachtenvoorziening en beleidsrapportering
Page 1 and 2:
Rapporten Rapporten Eerstelijnsklac
Page 3 and 4:
Rapporten BAM - deel 1 BAM - deel 2
Page 5 and 6:
Rapporten Woonpunt Zennevallei Woon
Page 7 and 8:
= = = = = NK=`áàÑÉêÖÉÖÉî
Page 9 and 10:
aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
Page 11 and 12:
_áàä~ÖÉ=N== = = = = = = = = í
Page 13 and 14:
Vragenlijst voor het verslag 2010 o
Page 15 and 16:
Te lange behandeltermijn: Afdoende
Page 17 and 18:
De derde groep klachten (2) betrof
Page 19 and 20:
10 Doeltreffende algemene informati
Page 21 and 22:
= 1. Cijfergegevens Aantal Totaal a
Page 23 and 24:
De gegevens hieronder over de drage
Page 25 and 26:
mocht ontvangen. Een inwoner van de
Page 27 and 28:
= Inhoudsopgave Klachtendienst Fina
Page 29 and 30:
Organogram van het beleidsdomein Fi
Page 31 and 32:
2.2 Statistische gegevens Statistis
Page 33 and 34:
Klachtendienst Financiën - rapport
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
6 Evaluatie van het klachtenbeeld p
Page 43 and 44:
Page 45 and 46:
6.3 Onroerende voorheffing Klachten
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
6.4 Registratierechten Klachtendien
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
ãÉí=ÜÉí=îÉêòçÉâ=çã=~
Page 75 and 76:
= NO= wçêÖîìäÇáÖÉ=áåí
Page 77 and 78:
^~åí~ä=çåíî~åâÉäáàâÉ
Page 79 and 80:
Q = = = = = OK=fåÜçìÇ=î~å=Ç
Page 81 and 82:
_áàä~ÖÉ=N== = = = = = = = = í
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
= = = = = = pìÖÖÉëíáÉë\= ^
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
= = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 95 and 96:
âãçJéçêíÉÑÉìáääÉI=
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
_áàä~ÖÉ=N== = = = = = = = = í
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
gegevens voor de loonsberekening ma
Page 111 and 112:
_áàä~ÖÉ=N== = = = = = = = = í
Page 113 and 114:
KLACHTENRAPPORT IN HET KADER VAN HE
Page 115 and 116:
1 VOORWOORD Dit klachtenrapport bun
Page 117 and 118:
Statistische gegevens over de termi
Page 119 and 120:
met de vermelding van ‘erkend doo
Page 121 and 122:
Page 123 and 124:
2.2.2 ONDERSTEUNINGSBELEID 1. Tabel
Page 125 and 126:
1 Toepassen regelgeving recht op le
Page 127 and 128:
Page 129 and 130:
2.2.4 PERSONEEL BASISONDERWIJS EN C
Page 131 and 132:
805 878 993 2 Terugvordering 837 99
Page 133 and 134:
verder gezet tijdens het schooljaar
Page 135 and 136:
Page 137 and 138:
2.2.6 PERSONEEL SECUNDAIR ONDERWIJS
Page 139 and 140:
1 Automatische terugvordering (957)
Page 141 and 142:
2.2.7 SCHOLEN BASISONDERWIJS EN CEN
Page 143 and 144:
3. Klachtenbeeld Onze afdeling ontv
Page 145 and 146:
Page 147 and 148:
2.2.9 HOGER ONDERWIJS 1. Tabel 2010
Page 149 and 150: Discriminatie stage (1063) Onontvan
Page 151 and 152: Statistische gegevens over de termi
Page 153 and 154: 7 Klachten waren onontvankelijk omd
Page 157 and 158: Uitbetaling op een foutief rekening
Page 159 and 160: Een opleiding op maat werd ingerich
Page 163 and 164: verbetering vatbaar zijn. Sommige k
Page 165 and 166: 3 GLOBALE EVALUATIE 3.1 VASTSTELLIN
Page 167 and 168: 4 BIJLAGEN 4.1 DEFINITIE KLACHT We
Page 169 and 170: - Een onderwijsklant heeft recht op
Page 171 and 172: De behandeling van klachten over he
Page 173 and 174: AFDELING 5 AMBTELIJK STATUUT ART. 8
Page 175 and 176: De functioneel bevoegde Vlaamse min
Page 177 and 178: MINISTERIE VAN DE VLAAMSE GEMEENSCH
Page 179 and 180: Omzendbrief VR 2005/20 Datum: 18 ma
Page 181 and 182: 2.1. Nulde lijn: de Vlaamse Infolij
Page 183 and 184: 3.3. De registratie van klachten. E
Page 185 and 186: Indien een klacht niet wordt behand
Page 187 and 188: Volgende standaardformulering wordt
Page 189 and 190: AANBEVELING 2008-23 De Vlaamse over
Page 191 and 192: AANBEVELING 2003-24 De Vlaamse over
Page 193 and 194: 4.4 ENKELE KLACHTENCOÖRDINATOREN/O
Page 195 and 196: 4.5 KLACHTENCOÖRDINATOREN VLAAMS M
Page 197 and 198: AGENTSCHAP VOOR ONDERWIJSDIENSTEN A
Page 199: AGENTSCHAP VOOR ONDERWIJSCOMMUNICAT
Page 203 and 204: Inhoud Verslag over de klachtenbeha
Page 205 and 206: 1 Inleiding 1.1 Structuur van het G
Page 207 and 208: een correcte doorverwijzing van de
Page 209 and 210: 2.2 Algemeen OKOKN=^~åí~ä=Éå=
Page 211 and 212: OKOKQ=h~å~~ä= Aantal klachten vol
Page 213 and 214: 2.4 Ontvankelijke klachten OKQKN=j~
Page 215 and 216: OKQKP=qçÉíëáåÖ=~~å=ÇÉ=ç
Page 217 and 218: de pedagogische aanpak van leerkrac
Page 219 and 220: schade door afbraakwerken bij een b
Page 221 and 222: 4.2 Informatieuitwisseling en netwe
Page 223 and 224: formeel-juridische aanpak van de kl
Page 225 and 226: verwachtingen veel klachten voorkom
Page 227 and 228: ^åçåáÉãW= M= _ÉäÉáÇ=Éå
Page 229 and 230: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
Page 231 and 232: dossiers, 22 (deels) gegrond verkla
Page 233 and 234: Onderwijskwaliteitszorg een algemee
Page 235 and 236: çîÉêÜÉáÇëÇáÉåëíÉå=
Page 237 and 238: ^~åí~ä=çåíî~åâÉäáàâÉ
Page 239 and 240: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 241 and 242: = = QK=`çåÅêÉíÉ=êÉ~äáë~
Page 243 and 244: = NO= wçêÖîìäÇáÖÉ=áåí
Page 245 and 246: ^~åí~ä=çåíî~åâÉäáàâÉ
Page 247 and 248: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 249 and 250: _áàä~ÖÉ=N== = = = = = = = = í
Page 251 and 252:
= = sê~ÖÉåäáàëí=îççê=
Page 253 and 254:
sççê=ÇÉ=îÉêÇÉäáåÖ=î~
Page 255 and 256:
= OK=fåÜçìÇ=î~å=ÇÉ=âä~Å
Page 257 and 258:
= = QK=`çåÅêÉíÉ=êÉ~äáë~
Page 259 and 260:
_áàä~ÖÉ=N= = sçääÉÇáÖÉ
Page 261 and 262:
dÉÉå=sä~~ãëÉ=çîÉêÜÉá
Page 263 and 264:
Page 265 and 266:
_áàä~ÖÉ=N== = = = = = = = = í
Page 267 and 268:
Page 269 and 270:
Page 271 and 272:
ÅçããìåáÅ~íáÉâ~å~äÉå
Page 273 and 274:
Page 275 and 276:
^~åí~ä=çåçåíî~åâÉäáà
Page 277:
Page 280 and 281:
= L= T
Page 282 and 283:
Page 284 and 285:
INHOUDSTABEL Inleiding Vragenlijst
Page 286 and 287:
De transparantie van de Ombudsdiens
Page 288 and 289:
= = = = NK=`áàÑÉêÖÉÖÉîÉ
Page 290 and 291:
låíçÉêÉáâÉåÇÉ= áåÑç
Page 292 and 293:
= 3. Klachtenbeeld 2010= = 3.1. Inl
Page 294 and 295:
= 49% 4% 7% localisatie 32% 8% Poli
Page 296 and 297:
elatie Relatie aanbrenger-patiënt
Page 298 and 299:
Identiteit Ombudsdienst Dienst Comm
Page 300 and 301:
formulering en in de afhandeling va
Page 302 and 303:
In vergelijking met verleden jaar i
Page 304 and 305:
= Van de 67 verpleegkundige klachte
Page 306 and 307:
categorie Deelaspecten paramedische
Page 308 and 309:
Over het totaal van 26 effectief ge
Page 310 and 311:
Comfort Parking Lawaaihinder Andere
Page 312 and 313:
Op het einde van de klachtenbehande
Page 314 and 315:
900 800 700 600 500 400 300 200 100
Page 316 and 317:
90% 80% 70% 60% 50% 40% 30% 20% 10%
Page 318 and 319:
Inhoudelijke trends Bij de analyse
Page 320 and 321:
= 35 30 25 20 15 10 5 0 Gemiddelde
Page 322 and 323:
4.2. Suggesties en aanbevelingen na
Page 324 and 325:
- De opname van hun te vroeg gebore
Page 326 and 327:
sçääÉÇáÖÉ=äáàëí=î~å=
Page 328 and 329:
Page 330 and 331:
Nog niet alle beroepsprocedures aan
Page 332 and 333:
Page 334 and 335:
Page 336 and 337:
= PK=hä~ÅÜíÉåÄÉÉäÇ=OMNM=
Page 338 and 339:
Normaal gezien wordt bij dergelijke
Page 340 and 341:
onderzoek bleek dat betrokkene eige
Page 342 and 343:
formulier ‘aanvraag tot inschrijv
Page 344 and 345:
_áàä~ÖÉ=N== = = = = = = = = í
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
In 2010 is er een nieuwe procedure
Page 352 and 353:
_áàä~ÖÉ=N== = = = = = = = = í
Page 354 and 355:
= = = = å~~ã=î~å=ìï=ÇáÉå
Page 356 and 357:
dçÉÇÉ=ìáíîçÉêáåÖëé
Page 358 and 359:
R = = = = = OK=fåÜçìÇ=î~å=Ç
Page 360 and 361:
_áàä~ÖÉ=N= = = = = = = = = =
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
sççê=OMNM=òáàå=Éê=ÖÉÉå
Page 368 and 369:
Page 370 and 371:
KLACHTRAPPORT 2010 1. KWANTITATIEVE
Page 372 and 373:
topsporthal niet beschikbaar zal zi
Page 374 and 375:
eglement van het betreffende projec
Page 376 and 377:
kwamen niet in aanmerking voor subs
Page 378 and 379:
de toekomst te vermijden. Geen enke
Page 380 and 381:
Page 382 and 383:
oÉÇÉäáàâÉ=ÄÉÜ~åÇÉäí
Page 384 and 385:
Page 386 and 387:
_áàä~ÖÉ=N== = = = = = = = = í
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
_áàä~ÖÉ=N== = = = = = = = = í
Page 394 and 395:
KLACHTENRAPPORTERING 2010 1
Page 396 and 397:
geïnformeerd; Als er zich problem
Page 398 and 399:
Een andere groep klachten kwam van
Page 400 and 401:
Morele klachten hebben betrekking o
Page 402 and 403:
toepassingen), en dat zowel voor in
Page 404 and 405:
Page 406 and 407:
Page 408 and 409:
_áàä~ÖÉ=N== = = = = = = = = í
Page 410 and 411:
Page 412 and 413:
Page 414 and 415:
= pìÖÖÉëíáÉë\= ^äë=ì=ë
Page 416 and 417:
Page 418 and 419:
1. Situering ESF‐Agentschap Vlaan
Page 420 and 421:
2. Klachtensysteem In 2009 besliste
Page 422 and 423:
Page 424 and 425:
= = _áàä~ÖÉ=N== = = = = = = =
Page 426 and 427:
RAPPORT KLACHTENMANAGEMENT 2010
Page 428 and 429:
1. INLEIDING 1.1. SITUERING Het kla
Page 430 and 431:
2.1.3. Meldingsmedium VDAB huldigt
Page 432 and 433:
De klachtenprocedure moet niet opge
Page 434 and 435:
2,0% 30,3% 53,8% Rapport klachtenma
Page 436 and 437:
2.3.3. Mate van oplossing De klacht
Page 438 and 439:
2.3.4. Inhoudelijke gegevens 2.3.4.
Page 440 and 441:
2.3.5.2. Oplossingsmelding Rapport
Page 442 and 443:
Uitleg bij de flow (1) De klachten
Page 444 and 445:
Page 446 and 447:
Page 448 and 449:
RK=mêçÅÉÇìêÉ=î~å=ÇÉ=â
Page 450 and 451:
Page 452 and 453:
Page 454 and 455:
Page 456 and 457:
_áàä~ÖÉ=N== = = = = = = = = í
Page 458 and 459:
Page 460 and 461:
Page 462 and 463:
_áàä~ÖÉ=N== = = = = = = = = í
Page 464 and 465:
Page 466 and 467:
Page 468 and 469:
= = RK=mêçÅÉÇìêÉ=î~å=ÇÉ
Page 470 and 471:
Aantal ontvankelijke klachten: Aant
Page 472 and 473:
Enkel de normen ‘ontoereikende in
Page 474 and 475:
Lawaai- / trillings- hinder Onrecht
Page 476 and 477:
-aangelanden ervaren in 5 % van de
Page 478 and 479:
-de resultaten van de tevredenheids
Page 480 and 481:
Beknopt organogram Aquafin Coördin
Page 482 and 483:
J 1 Antwoord binnen afgesproken ter
Page 486 and 487:
Vragenlijst voor het verslag 2010 o
Page 488 and 489:
Respect voor de persoonlijke levens
Page 490 and 491:
3. Klachtenbeeld 2010 Bespreek en e
Page 492 and 493:
Bijlage 1 terug naar Vragenlijst Vo
Page 494 and 495:
Page 496 and 497:
oÉëéÉÅí=îççê=ÇÉ=éÉê
Page 498 and 499:
- gegrond: 1 - deels gegrond: / - o
Page 500 and 501:
ÉÉåÇìáÇáÖ=âìååÉå=ï
Page 502 and 503:
Stand van zaken 2010 25 klachtregis
Page 504 and 505:
fåíÉêåÉ=éÉêëçåÉÉäë~
Page 506 and 507:
Page 508 and 509:
= pìÖÖÉëíáÉë\= ^äë=ì=ë
Page 510 and 511:
Page 512 and 513:
Verslag klachtenmanagement 2010 Dee
Page 514 and 515:
Verslag klachtenmanagement 2010 Dee
Page 516 and 517:
Verslag klachtenmanagement 2010 Pag
Page 518 and 519:
Page 520 and 521:
Page 522 and 523:
Verslag klachtenmanagement 2010 Een
Page 524 and 525:
Verslag klachtenmanagement 2010 Ver
Page 526 and 527:
Verslag klachtenmanagement 2010 Naa
Page 528 and 529:
Page 530 and 531:
Page 532 and 533:
_áàä~ÖÉ=N== = = = = = = = = í
Page 534 and 535:
g^^osbopi^d=OMNM= = hi^`eqbkj^k^dbj
Page 536 and 537:
In het bovenstaande overzicht werde
Page 538 and 539:
eindafrekening opgesteld en werden
Page 540 and 541:
Klachten over abnormaal hoge of lag
Page 542 and 543:
Page 544 and 545:
Page 546 and 547:
S káÉìï=ÑçêãìäáÉêW=î
Page 548 and 549:
Page 550 and 551:
Page 552 and 553:
Page 554 and 555:
^äë=ì=ëìÖÖÉëíáÉë=ÜÉ
Page 556 and 557:
Page 558 and 559:
Page 560 and 561:
Page 562 and 563:
Page 564 and 565:
Aantal ontvankelijke klachten: 86 A
Page 566 and 567:
factuur. Als de klant hier niet mee
Page 568 and 569:
Bijlage 1 terug naar Vragenlijst Vo
Page 570 and 571:
Agentschap Wegen en Verkeer Eerstel
Page 572 and 573:
Afdeling Verkeerskunde Totaal gereg
Page 574 and 575:
Wegen en Verkeer West -Vlaanderen T
Page 576 and 577:
Wegen en Verkeer Antwerpen Totaal g
Page 578 and 579:
Wegen en Verkeer Oost-Vlaanderen To
Page 580 and 581:
Wegen en Verkeer Limburg Totaal ger
Page 582 and 583:
Wegen en Verkeer Vlaams - Brabant T
Page 584 and 585:
Elektromechanica en Telematica Tota
Page 586 and 587:
Elektromechanica en Telematica Tota
Page 588 and 589:
Totaal overzicht aantal meldingen v
Page 590 and 591:
TOP 10 VAN DE MEEST VOORKOMENDE MEL
Page 592 and 593:
= = 1. Cijfergegevens Vragenlijst v
Page 594 and 595:
Andere: 65 Correcte bejegening: Act
Page 596 and 597:
Het aantal gegronde/deels gegronde/
Page 598 and 599:
Het aantal (deels) gegronde klachte
Page 600 and 601:
3. Klachtenbeeld 2010 Bespreek en e
Page 602 and 603:
Klantentevredenheid In 2010 kwamen
Page 604 and 605:
fase 1: de levering en installatie
Page 606 and 607:
Dit vertaalt zich dan ook in de ver
Page 608 and 609:
Eerstelijnsklachten(meldingen) (in
Page 610 and 611:
4. Concrete realisaties en voorstel
Page 612 and 613:
Wegen en Verkeer Antwerpen 1. De we
Page 614 and 615:
werken in orde worden gebracht. 20.
Page 616 and 617:
houden. De plaatsing van een volwaa
Page 618 and 619:
Wegen en Verkeer Vlaams - Brabant 1
Page 620 and 621:
najaar van dit jaar een aanbestedin
Page 622 and 623:
Concrete voorstellen 2010 Verkeersk
Page 624 and 625:
Wegen en Verkeer Antwerpen 1. Preve
Page 626 and 627:
Wegen en Verkeer Limburg 1. Het age
Page 628 and 629:
34. Lopende 35. Nihil Elektromechan
Page 630 and 631:
1. Doel - definities ‐ actoren In
Page 632 and 633:
‐ Naam klachtenbehandelaar ‐ Be
Page 634 and 635:
RAPPORT KLACHTENMANAGEMENT 2010 1.
Page 636 and 637:
BAM is immers na ruim 6 jaar meer d
Page 638 and 639:
= = = = sê~ÖÉåäáàëí=îçç
Page 640 and 641:
låçéÖÉäçëí=EçÑ=åçÖ=å
Page 642 and 643:
Page 644 and 645:
e) Sms-ticketing In 2007 lanceerde
Page 646 and 647:
Page 648 and 649:
Schriftelijk 3.010 2.644 13,84% Tel
Page 650 and 651:
07/02/2011 Klachtenbeeld De Lijn 20
Page 652 and 653:
07/02/2011 Klachtenbeeld De Lijn 20
Page 654 and 655:
Aantal dossiers Bijlage 3 - Adminis
Page 656 and 657:
Page 658 and 659:
Page 660 and 661:
S a~~êå~~ëí=òáàå=Éê=ÇÉ=
Page 662 and 663:
_áàä~ÖÉ=N== = = = = = = = = í
Page 664 and 665:
Page 666 and 667:
ÑÑáÅáØåíÉ=Åç∏êÇáå~
Page 668 and 669:
Page 670 and 671:
_áàä~ÖÉ=N== = = = = = = = = í
Page 672 and 673:
Page 674 and 675:
Page 676 and 677:
= = = = = = = pìÖÖÉëíáÉë\=
Page 678 and 679:
Page 680 and 681:
Page 682 and 683:
Page 684 and 685:
_áàä~ÖÉ=N== = = = = = = = = í
Page 686 and 687:
Page 688 and 689:
Page 690 and 691:
= = Klachtenrapportage 2010 extern
Page 692 and 693:
Klacht was gegrond en is opgelost.
Page 694 and 695:
geagendeerd. De klacht was gegrond
Page 696 and 697:
Klacht was gegrond en is opgelost.
Page 698 and 699:
E. Correcte bejegening (2) 1) Een v
Page 700 and 701:
30 juni. W&Z stelt de klager nogmaa
Page 702 and 703:
wordt gebruikt als trainingspiste v
Page 704 and 705:
Page 706 and 707:
Page 708 and 709:
Page 710 and 711:
= = = pìÖÖÉëíáÉë\= ^äë=
Page 712 and 713:
Page 714 and 715:
Page 716 and 717:
Page 718 and 719:
_áàä~ÖÉ=N== = = = = = = = = í
Page 720 and 721:
Page 722 and 723:
Page 724 and 725:
R âä~ÅÜíÉåÅç∏êÇáå~í
Page 726 and 727:
Page 728 and 729:
Page 730 and 731:
Page 732 and 733:
_áàä~ÖÉ=N== = = = = = = = = í
Page 734 and 735:
= = = NK=aÉ=âä~ÅÜíÉå=áå=
Page 736 and 737:
Page 738 and 739:
OK=aÉ=âä~ÅÜíÉå=å~~ê=áå
Page 740 and 741:
wÉîÉåíáÉå=Éêî~å=âêÉ
Page 742 and 743:
Page 744 and 745:
Page 746 and 747:
Page 748 and 749:
_áàä~ÖÉ=N== = = = = = = = = í
Page 757 and 758:
Page 759 and 760:
Page 761 and 762:
Page 763 and 764:
_áàä~ÖÉ=N== = = = = = = = = í
Page 765 and 766:
Page 767 and 768:
Page 769 and 770:
_áàä~ÖÉ=N== = = = = = = = = í
Page 771 and 772:
= = = NK=`áàÑÉêÖÉÖÉîÉå
Page 773 and 774:
^~åí~ä=âä~ÅÜíÉå=îçäÖ
Page 775 and 776:
Page 777 and 778:
Page 779 and 780:
Page 781 and 782:
_áàä~ÖÉ=N== = = = = = = = = í
Page 783 and 784:
Page 785 and 786:
Page 787 and 788:
_áàä~ÖÉ=N== = = = = = = = = í
Page 789 and 790:
Page 791 and 792:
Page 793 and 794:
= N= lîÉêÉÉåëíÉããáåÖ=
Page 795 and 796:
Page 797 and 798:
Page 799 and 800:
emiddeling opstarten tussen de betr
Page 801 and 802:
Page 803 and 804:
Page 805 and 806:
Page 807 and 808:
S âä~ÅÜíÉå=â~å=ÖÉÖêç
Page 809 and 810:
Page 811 and 812:
ã~íÉ=î~å=ÖÉÖêçåÇÜÉá
Page 813 and 814:
Page 815 and 816:
Q= oÉÅÜíëòÉâÉêÜÉáÇ=É
Page 817 and 818:
Page 819 and 820:
Page 821 and 822:
Page 823 and 824:
Page 825 and 826:
Page 827 and 828:
_áàä~ÖÉ=N== = = = = = = = = í
Page 829 and 830:
Page 831 and 832:
Page 833 and 834:
_áàä~ÖÉ=N== = = = = = = = = í
Page 835 and 836:
Page 837 and 838:
Page 839 and 840:
pìÖÖÉëíáÉë\= ^äë=ì=ëì
Page 841 and 842:
Page 843 and 844:
Page 845 and 846:
Page 847 and 848:
_áàä~ÖÉ=N== = = = = = = = = í
Page 849 and 850:
Page 851 and 852:
Page 853 and 854:
R = = = = OK=fåÜçìÇ=î~å=ÇÉ
Page 855 and 856:
Page 857 and 858:
Page 859 and 860:
Page 861 and 862:
_áàä~ÖÉ=N== = = = = = = = = í
Page 867 and 868:
Page 869 and 870:
Page 871 and 872:
= = = = = = = = = = = = pìÖÖÉë
Page 873 and 874:
Page 875 and 876:
_ÉäÉáÇ=Éå=êÉÖÉäÖÉîá
Page 877 and 878:
Page 879 and 880:
éäáÅÜíÉåK== táà=Ö~~å=Ç
Page 881 and 882:
Page 883 and 884:
= ^~åí~ä=çåíî~åâÉäáàâ
Page 885 and 886:
^~åïÉêîáåÖ=ëçÅá~~ä=~ë
Page 887 and 888:
Page 889 and 890:
Aantal klachten volgens de drager A
Page 891 and 892:
Inschrijving Kooprecht zittende huu
Page 893 and 894:
Page 895 and 896:
Page 897 and 898:
aÉ=ÅçêêÉÅíÉ=íçÉé~ëë
Page 899 and 900:
Page 901 and 902:
dçÉÇÉ=ìáíîçÉêáåÖëé
Page 903 and 904:
Page 905 and 906:
_áàä~ÖÉ=N== = = = = = = = = í
Page 907 and 908:
Page 909 and 910:
Page 911 and 912:
jÉÉê=ìáíäÉÖ=Äáà=ï~í=
Page 913 and 914:
çîÉêÜÉáÇëÇáÉåëíÉå=
Page 915 and 916:
Page 917 and 918:
Page 919 and 920:
Page 921 and 922:
Page 923 and 924:
Page 925 and 926:
_áàä~ÖÉ=N== = = = = = = = = í
Page 927 and 928:
Page 929 and 930:
Page 931 and 932:
Page 933 and 934:
Page 935 and 936:
Page 937 and 938:
Page 939 and 940:
Page 941 and 942:
Aantal gegronde en deels gegronde k
Page 943:
Page 946 and 947:
Page 948 and 949:
_áàä~ÖÉ=N== = = = = = = = = í
Page 950 and 951:
Page 952 and 953:
Page 954 and 955:
Page 956 and 957:
_áàä~ÖÉ=N== = = = = = = = = í
Page 965 and 966:
Page 967 and 968:
Page 969 and 970:
= = = = = = pìÖÖÉëíáÉë\= ^
Page 971 and 972:
Page 973 and 974:
Aantal ontvankelijke klachten: 3 Aa
Page 975 and 976:
2. 2. Inhoud Inhoud van van van de
Page 977 and 978:
Bijlage Bijlage 1 1 terug terug naa
Page 979 and 980:
Page 981 and 982:
Page 983 and 984:
_áàä~ÖÉ=N== = = = = = = = = í
Page 985 and 986:
Page 987 and 988:
Page 989 and 990:
åâÉä=ÇÉ=ãÉäÇáåÖÉå=Ç
Page 991 and 992:
T îáëëÉåI=Éå=âçåáàåÉ
Page 993 and 994:
få=ÇÉ=~ÑïÉÖáåÖ=î~å=âÉ
Page 995 and 996:
Page 997 and 998:
Page 999 and 1000:
= S
Page 1001 and 1002:
Page 1003 and 1004:
Page 1005 and 1006:
Page 1007 and 1008:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1009 and 1010:
Page 1011 and 1012:
Page 1013 and 1014:
= = = = = = = = pìÖÖÉëíáÉë
Page 1015 and 1016:
Page 1017 and 1018:
Page 1019 and 1020:
Page 1021 and 1022:
Page 1023 and 1024:
Page 1025 and 1026:
Page 1027 and 1028:
Page 1029 and 1030:
Page 1031 and 1032:
Page 1033 and 1034:
Page 1035 and 1036:
Page 1037 and 1038:
Page 1039 and 1040:
Page 1041 and 1042:
Page 1043 and 1044:
minimumfactuur is aangerekend. U we
Page 1045 and 1046:
tijdstippen, welke de oorzaak vormd
Page 1047 and 1048:
heeft. Het feit dat u recentelijk r
Page 1049 and 1050:
(de ontstopping + 1 werkuur) versch
Page 1051 and 1052:
2010/059: Naar aanleiding van voorn
Page 1053 and 1054:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1055 and 1056:
Page 1057 and 1058:
Page 1059 and 1060:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1061 and 1062:
Page 1063 and 1064:
Page 1065 and 1066:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1067 and 1068:
Page 1069 and 1070:
Page 1071 and 1072:
= = = = = = = = = = = = pìÖÖÉë
Page 1073 and 1074:
Page 1075 and 1076:
Page 1077 and 1078:
Page 1079 and 1080:
= = = = = = = pìÖÖÉëíáÉë\=
Page 1081 and 1082:
Page 1083 and 1084:
Page 1085 and 1086:
Q - ÜÉí=~~åí~ä=ÖÉÖêçåÇ
Page 1087 and 1088:
Page 1089 and 1090:
Page 1091 and 1092:
Page 1093 and 1094:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1095 and 1096:
= NK=`áàÑÉêÖÉÖÉîÉåë s
Page 1097 and 1098:
Page 1099 and 1100:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1101 and 1102:
= = = NK=`áàÑÉêÖÉÖÉîÉå
Page 1103 and 1104:
Page 1105 and 1106:
Page 1107 and 1108:
Page 1109 and 1110:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1111 and 1112:
Page 1113 and 1114:
Page 1115 and 1116:
Page 1117 and 1118:
Page 1119 and 1120:
Page 1121 and 1122:
Page 1123 and 1124:
Page 1125 and 1126:
Page 1127 and 1128:
Page 1129 and 1130:
= = S
Page 1131 and 1132:
Page 1133 and 1134:
Page 1135 and 1136:
Page 1137 and 1138:
ÇÉ=îêÉÇÉêÉÅÜíÉêK=lé
Page 1139 and 1140:
Page 1141 and 1142:
Page 1143 and 1144:
Page 1145 and 1146:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1153 and 1154:
Page 1155 and 1156:
Page 1157 and 1158:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1159 and 1160:
Page 1161 and 1162:
Page 1163 and 1164:
= = - ÜÉí=~~åí~ä=ÖÉÖêçå
Page 1165 and 1166:
Page 1167 and 1168:
Page 1169 and 1170:
^äë=ì=ëìÖÖÉëíáÉë=ÜÉ
Page 1171 and 1172:
Page 1173 and 1174:
Page 1175 and 1176:
Page 1177 and 1178:
= = = = = = = = = = = = = = pìÖÖ
Page 1179 and 1180:
Page 1181 and 1182:
Page 1183 and 1184:
Page 1185 and 1186:
Page 1187 and 1188:
Page 1189 and 1190:
= bê=áë=áå=OMNM=ÉÉå=éêç
Page 1191 and 1192:
NO= wçêÖîìäÇáÖÉ=áåíÉ
Page 1193 and 1194:
Page 1195 and 1196:
Page 1197 and 1198:
Page 1199 and 1200:
Page 1201 and 1202:
Q = = = = = = PK=hä~ÅÜíÉåÄÉ
Page 1203 and 1204:
Page 1205 and 1206:
Page 1207 and 1208:
Page 1209 and 1210:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1211 and 1212:
= = NK=`áàÑÉêÖÉÖÉîÉåë
Page 1213 and 1214:
Page 1215 and 1216:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1217 and 1218:
= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1219 and 1220:
Page 1221 and 1222:
Page 1223 and 1224:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1225 and 1226:
Page 1227 and 1228:
Page 1229 and 1230:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1231 and 1232:
Page 1233 and 1234:
Page 1235 and 1236:
Page 1237 and 1238:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1239 and 1240:
Page 1241 and 1242:
Page 1243 and 1244:
Page 1245 and 1246:
Page 1247 and 1248:
Page 1249 and 1250:
= = = = = = = pìÖÖÉëíáÉë\=
Page 1251 and 1252:
Page 1253 and 1254:
Page 1255 and 1256:
Page 1257 and 1258:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1259 and 1260:
= = = sÉêëä~Ö==OMNM= çîÉê=
Page 1261 and 1262:
Page 1263 and 1264:
= hä~ÅÜíÉå=ïÉÖÉåë=“å
Page 1265 and 1266:
Page 1267 and 1268:
Page 1269 and 1270:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1271 and 1272:
Page 1273 and 1274:
Page 1275 and 1276:
= = = = = pìÖÖÉëíáÉë\= ^ä
Page 1277 and 1278:
Page 1279 and 1280:
Page 1281 and 1282:
Page 1283 and 1284:
= QK=`çåÅêÉíÉ=êÉ~äáë~í
Page 1285 and 1286:
Page 1287 and 1288:
Page 1289 and 1290:
Page 1291 and 1292:
Page 1293 and 1294:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1295 and 1296:
Page 1297 and 1298:
Page 1299 and 1300:
Page 1301 and 1302:
Page 1303 and 1304:
Page 1305 and 1306:
Q eÉí=Öêçë=î~å=ÇÉ=âä~Å
Page 1307 and 1308:
Page 1309 and 1310:
Page 1311 and 1312:
Q hìåí=ì=ÇÉ=âä~ÅÜíÉå=
Page 1313 and 1314:
Page 1315 and 1316:
Page 1317 and 1318:
Page 1319 and 1320:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1321 and 1322:
= = = = = å~~ã=î~å=ìï=ÇáÉ
Page 1323 and 1324:
Page 1325 and 1326:
Page 1327 and 1328:
Page 1329:
Page 1332 and 1333:
Page 1334 and 1335:
Page 1336 and 1337:
Page 1338 and 1339:
aáí=îìäí=ì=~ääÉÉå=áå=
Page 1340 and 1341:
Page 1342 and 1343:
Page 1344 and 1345:
Page 1346 and 1347:
Page 1348 and 1349:
Page 1350 and 1351:
Page 1352 and 1353:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1354 and 1355:
Page 1356 and 1357:
Page 1358 and 1359:
= = = = = = = RK=mêçÅÉÇìêÉ=
Page 1360:
Page 1370 and 1371:
Page 1372 and 1373:
Page 1374 and 1375:
= = pìÖÖÉëíáÉë\= ^äë=ì=
Page 1376 and 1377:
Page 1378 and 1379:
Page 1380 and 1381:
Page 1382 and 1383:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1384 and 1385:
Page 1386 and 1387:
Page 1388:
NN= dçÉÇÉ=ìáíîçÉêáåÖ
Page 1393 and 1394:
Page 1395 and 1396:
Page 1397 and 1398:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1399 and 1400:
Page 1401 and 1402:
Page 1403 and 1404:
= = = = = = = = = pìÖÖÉëíáÉ
Page 1405 and 1406:
Page 1407 and 1408:
Page 1409 and 1410:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1411 and 1412:
Page 1413 and 1414:
Page 1415 and 1416:
Page 1417 and 1418:
_áàä~ÖÉ=N== = = = = = = = íÉ
Page 1419 and 1420:
Page 1421 and 1422:
Page 1423 and 1424:
_áàä~ÖÉ=N== = = = = = = = = í
Page 1425 and 1426:
= = = = = sê~ÖÉåäáàëí=îç
Page 1427 and 1428:
Page 1429 and 1430:
Page 1431 and 1432:
çîÉêÜÉáÇëÇáÉåëíÉå=
Page 1433 and 1434:
Page 1435 and 1436:
Page 1437 and 1438:
= = = = = = = = = = = = = = = = pì
Page 1439:
show all

Rapporten Eerstelijnsklachtenbehandeling 2010 - Vlaamse ...

Create successful ePaper yourself

Delete template?

Save as template?