Het biometrisch paspoort in Nederland - Oapen

document ISO/IEC WD 29196 Guidance for Biometric Enrolment, stelt voor dekwaliteitsbewaking van het registratieproces onder andere het volgende voor.“Examples of metrics which the Authority may wish to consider including in a SLA(Service Level Agreement) are:- Performance statistics from the Relying Party operating a service which isdependent on a successful enrolment of subjects, with a breakdown to helpidentify the impact of any variations in quality of the enrolment service.- User satisfaction statistics, for example, extracted from analysis ofquestionnaires, numbers of complaints from enrolees or assessment frommedia reports- Identity proofing failure rates.- Failure to Enrol rates, analysed by demographic group, enrolment centre,time of day, the type of resolution procedure which was applied and theresults of such actions.- Distributions of image and enrolment quality, analysed by demographicgroup, enrolment centre, time of day, etc.- Number of retries required and whether or not an operator override (e.g. ofquality threshold) was used.- Statistical measures relating the duration of biometric enrolment (e.g. meantime from start of the process through to successful conclusion, maximumresponse times from a central database - if a check for duplicate enrolmentsis made).- Proportion of enrolments which fail the verification test (for services wherethese are implemented).- Transaction logging of appropriate granularity.- Auditing support consistent with a set of established requirements.” 2828 6th EBF Seminar, 4 november 2009, http://www.eubiometricsforum.com/.88