Rapport Patiëntveiligheid, de rol van de bestuurder - Veilige zorg ...

- Billings CE. The NASA Aviation Safety Reporting System: Lessons Learned FromVoluntary Incident Reporting. In: Proceedings of enhancing patient safety and reducing errorsin health care. Chicago: National Patient Safety Foundation; 1998:97-100.- Björnberg A, Cebolla Garrofé B, Lindblad S. Euro Health Consumer Index 2009. HealthConsumer Powerhouse; 2009.- Blendon RJ, DesRoches CM, Brodie M, Benson JM, Rosen AB, Schneider E, et al.Views of practicing physicians and the public on medical errors. N Engl J Med.2002;347(24):1933-40.- Blijham GH, Mütter E. Samenspel en samenklank. De besturingsfilosofie enorganisatiestructuur van het UMC Utrecht. Houten: Bohn Stafleu van Loghum; 2010.- BMJ 2000;320 (18 March)- Bont A de, Jerak S, Zuiderant T, Bal R, Meurs P. Veiligheid in de zorg. Achtergrondstudie bijde Staat van de Gezondheidszorg 2009. Onderzoeksrapport 2009.02. Rotterdam: InstituutBeleid & Management Gezondheidszorg; november 2009.- Brennan TA, Leape LL, Laird NM, Hebert L, Localio AR, Lawthers AG, Newhouse JP,Weiler PC, Hiatt HH. Incidence of adverse events and negligence in hospitalized patients.Results of the Harvard Medical Practice Study I. N Engl J Med. 1991;324(6):370-6.- Brown C, Lilford R. Evaluating service delivery interventions to enhance patient safety.BMJ. 2009;338:159-63.- Brown JS, Duguid P. Balancing act: how to capture knowledge without killing it. HBR.May-June 2000.- Bruijn H de. Managers en professionals. Den Haag: Academic Service; 2008.- Bruijn JA de, Heuveltop EF ten. Management in netwerken. Derde druk. Den Haag: Boom;2007.- Bruijn, H de. Heuvelhof, E ten. Veld, R. in ’t. Procesmanagement. Over procesontwerp enbesluitvorming. 3e druk. Den Haag: Academic Service; 2008.- Bruun Jensen C. Sociology, Systems, and (Patient) Safety: Knowledge Translations inHealthcare Policy. Sociology of Health & Illness. 2008;30(2):309-24.- Buchanan DA, Addicott R, Fitzgerald L, Ferlie E, Baeza JI. Nobody in charge: Distributedchange agency in healthcare. Human Relations. 2007;60(7):1065 - 90.- Buchman TG, Cassell J, Ray SE, Wax ML. Who should manage the dying patient? Rescue,shame, and the surgical ICU dilemma. J Am Coll Surg. 2002;194(5):665-73.- Buist MD, Moore GE, Bernard SA, Waxman BP, Anderson JN, Nguyen TV. Effects of amedical emergency team on reduction of incidence of and mortality from unexpectedcardiac arrests in hospital: preliminary study. BMJ. 2002;324(7334):387-90.- Casey SM. Set Phasers on Stun: And Other True Tales of Design, Technology, and HumanError. Santa Barbara, CA: Aegean Publishing Company; 1993.- Chan Kim W, Mauborgne R. Fair process: managing in the knowledge economy. HBR.Januari 2003.Patiëntveiligheid, de rol van de bestuurder 361