M A N A G E M E N T
M A N A G E M E N T
M A N A G E M E N T
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40<br />
WWW.SAMHOUD.COM<br />
SERVICE MANAGEMENT MAGAZINE - NUMMER 7 - JULI 2002<br />
Ko de Ruyter<br />
‘DE SERVICE PROFIT CHAIN<br />
DOET RECHT AAN DE WAARDE<br />
VAN FRONTLINERS’