Eerstelijnsklachtenrapport 2008 - Vlaamse Ombudsdienst
Eerstelijnsklachtenrapport 2008 - Vlaamse Ombudsdienst Eerstelijnsklachtenrapport 2008 - Vlaamse Ombudsdienst
S= `çêêÉÅíÉ=ÄÉàÉÖÉåáåÖ= aÉ=~ãÄíÉå~~ê=ëíÉäí=òáÅÜI=~äë=îÉêíÉÖÉåïççêÇáÖÉê=î~å=ÇÉ= çîÉêÜÉáÇI=áå=òáàå=Åçåí~ÅíÉå=ãÉí=ÇÉ=ÄìêÖÉê=Ñ~íëçÉåäáàâI=ÄÉäÉÉÑÇ= Éå=Üìäéî~~êÇáÖ=çéK= T= ^ÅíáÉîÉ=ÇáÉåëíîÉêäÉåáåÖ= aÉ=çîÉêÜÉáÇ=ÇçÉí=ãÉÉê=Ç~å=~åíïççêÇÉå=çé=ÇÉ=ÖÉëíÉäÇÉ= îê~ÖÉåK=wáà=îÉêëíêÉâí=ÇÉ=áåÇáîáÇìÉäÉ=ÄìêÖÉê=ççâ=çåÖÉîê~~ÖÇ= ÇÉ=ÖÉêáÅÜíÉ=áåÑçêã~íáÉ=Éå=Üìäé=ÇáÉ=îççê=ÇÉ=ÄÉíêçââÉåÉ=åìííáÖ= áëI=çÑ=îÉêïáàëí=Ç~~êîççê=òç=ÖÉêáÅÜí=ãçÖÉäáàâ=ÇççêK=aÉ= çîÉêÜÉáÇ=ÜçìÇí=ÇÉ=ÄìêÖÉê=ìáí=ÉáÖÉå=ÄÉïÉÖáåÖ=çé=ÇÉ=ÜççÖíÉ= î~å=ÜÉí=îÉêäççé=î~å=ÇáÉåë=ÇçëëáÉêK= U= aÉìÖÇÉäáàâÉ=ÅçêêÉëéçåÇÉåíáÉ= aÉ=ã~åáÉê=ï~~êçé=ÉÉå=çîÉêÜÉáÇëÇáÉåëí=çãÖ~~í=ãÉí=ÄêáÉîÉåI= îÉêòçÉâÉåI=~~åîê~ÖÉå=î~å=ÄìêÖÉêëI=áë=îççê=ÇáÉ=ÄìêÖÉêë= ÄÉä~åÖêáàâK=^äë=òáà=òáÅÜ=íçí=ÉÉå=çîÉêÜÉáÇëÇáÉåëí=ïÉåÇÉåI= ãçÖÉå=òÉ=ÉÉå=çåíî~åÖëíãÉäÇáåÖ=îÉêï~ÅÜíÉå=ï~ååÉÉê=Üìå= îê~~Ö=åáÉí=ëåÉä=ÄÉ~åíïççêÇ=â~å=ïçêÇÉåK=få=ÄêáÉîÉå=ïçêÇÉå= ççâ=ëóëíÉã~íáëÅÜ=ÇÉ=å~~ã=Éå=ÇÉ=Åçåí~ÅíÖÉÖÉîÉåë=î~å=ÇÉ= ÄÉÜ~åÇÉäÉåÇÉ=~ãÄíÉå~~ê=îÉêãÉäÇK= V= säçííÉ=ÄÉêÉáâÄ~~êÜÉáÇ= aÉ=çîÉêÜÉáÇëÇáÉåëíÉå=ãçÉíÉå=òçïÉä=íÉäÉÑçåáëÅÜ=~äë=ÑóëáÉâ= îçäÇçÉåÇÉ=ÄÉêÉáâÄ~~ê=òáàåK=a~í=ÄÉíÉâÉåí=åáÉí=~ääÉÉå=ÉÉå= êÉÇÉäáàâÉ=êìáãíÉäáàâÉ=å~ÄáàÜÉáÇ=Éå=ÉÉå=îäçííÉ=íçÉÖ~åâÉäáàâÜÉáÇ= î~å=ÇÉ=ÖÉÄçìïÉåI=ã~~ê=ççâ=êìáãÉ=Éå=éìÄäáÉâÖÉêáÅÜíÉ= çéÉåáåÖëìêÉåK= NM= açÉäíêÉÑÑÉåÇÉ=~äÖÉãÉåÉ=áåÑçêã~íáÉîÉêëíêÉââáåÖ= aÉ=çîÉêÜÉáÇëÇáÉåëí=òçêÖí=Éêîççê=Ç~í=òáàå=~äÖÉãÉåÉ= ÇçëëáÉêçîÉêëíáàÖÉåÇÉ=áåÑçêã~íáÉîÉêëíêÉââáåÖ=ÄÉÖêáàéÉäáàâI= àìáëí=Éå=îçääÉÇáÖ=áë=Éå=Ç~í=ÇÉ=ÄÉççÖÇÉ=ÇçÉäÖêçÉé=ççâ= Ç~~ÇïÉêâÉäáàâ=ÄÉêÉáâí=ïçêÇíK= NM=
NN= dçÉÇÉ=ìáíîçÉêáåÖëéê~âíáàâ=Éå=~Çãáåáëíê~íáÉîÉ= å~ìïâÉìêáÖÜÉáÇ= bÉå=ÖçÉÇÉ=çîÉêÜÉáÇëÇáÉåëí=ïÉêâí=å~ìïâÉìêáÖI=êÉ~ÖÉÉêí= çéäçëëáåÖëÖÉêáÅÜí=Éå=ÜÉêëíÉäí=ÑçìíÉå=íáàÇáÖK=aÉ=ÇáÉåëí=áë= îÉê~åíïççêÇÉäáàâ=îççê=âï~äáíÉáíëÅçåíêçäÉëK= = NO= wçêÖîìäÇáÖÉ=áåíÉêåÉ=âä~ÅÜíÉåÄÉÜ~åÇÉäáåÖ=EåáÉí=î~å= íçÉé~ëëáåÖF= NP= oÉÇÉäáàâÉ=ÄÉÜ~åÇÉäíÉêãáàå= aÉ=çîÉêÜÉáÇ=ãçÉí=Ü~åÇÉäÉå=ÄáååÉå=ÇÉ=çéÖÉäÉÖÇÉ=çÑ=ÄáååÉå= ÉÉå=êÉÇÉäáàâÉ=íÉêãáàåK= NQ= bÑÑáÅáØåíÉ=Åç∏êÇáå~íáÉ= aÉ=çîÉêÜÉáÇëÇáÉåëí=òçêÖí=îççê=ÉÉå=ÉÑÑáÅáØåíÉ=ë~ãÉåïÉêâáåÖI= ~ÑëíÉããáåÖ=Éå=ÅçããìåáÅ~íáÉ=ãÉí=~åÇÉêÉ=çîÉêÜÉáÇëÇáÉåëíÉå= Éå=ãÉí=éêáî¨JçêÖ~åáë~íáÉëK=a~í=ÖÉäÇí=ççâ=îççê=ÇÉ= ~ÑòçåÇÉêäáàâÉ=çåÇÉêÇÉäÉå=ÄáååÉå=ÇÉ=çîÉêÜÉáÇëÇáÉåëíÉå=òÉäÑK= NR= oÉëéÉÅí=îççê=ÇÉ=éÉêëççåäáàâÉ=äÉîÉåëëÑÉÉê= få=Üìå=çãÖ~åÖ=ãÉí=ÇÉ=ÄìêÖÉê=êÉëéÉÅíÉêÉå=~ãÄíÉå~êÉå=ÇÉ= éêáî~Åó=î~å=ÇÉ=ÄìêÖÉêK= íÉêìÖ=å~~ê=sê~ÖÉåäáàëí= NN=
- Page 1 and 2: Rapporten Rapporten Eerstelijnsklac
- Page 3 and 4: Rapporten UZ Gent Vlaams Agentschap
- Page 5 and 6: Rapporten c.v. voor Huisvesting - G
- Page 7 and 8: Rapporten Kabinetten van de VLAAMSE
- Page 9 and 10: = = = = = NK=`áàÑÉêÖÉÖÉî
- Page 11 and 12: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 13 and 14: _áàä~ÖÉ=N== = = = = = = = íÉ
- Page 21 and 22: = = = = = NK=`áàÑÉêÖÉÖÉî
- Page 23 and 24: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 25 and 26: = RK=mêçÅÉÇìêÉ=î~å=ÇÉ=
- Page 27 and 28: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 29: ^~åí~ä=çåíî~åâÉäáàâÉ
- Page 32 and 33: etalen. Kwalificatie: De klacht was
- Page 34 and 35: âä~ÅÜíÉå=îçäÖÉåë== ê
- Page 36 and 37: açÉäíêÉÑÑÉåÇÉ= ~äÖÉ
- Page 38 and 39: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
- Page 41: _áàä~ÖÉ=N= = = = = = = = = í
- Page 45 and 46: ^~åí~ä=çåíî~åâÉäáàâÉ
- Page 47 and 48: Q= = = = = = OK=fåÜçìÇ=î~å=
- Page 49 and 50: _áàä~ÖÉ=N== = = = = = = = íÉ
- Page 51 and 52: = = = = = NK=`áàÑÉêÖÉÖÉî
- Page 53 and 54: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 55 and 56: ^äë=ì=ëìÖÖÉëíáÉë=ÜÉ
- Page 57 and 58: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 59 and 60: ^~åí~ä=çåíî~åâÉäáàâÉ
- Page 61 and 62: = = = = = OK=fåÜçìÇ=î~å=ÇÉ
- Page 63 and 64: _áàä~ÖÉ=N== = = = = = = = íÉ
- Page 65 and 66: = = = NK=`áàÑÉêÖÉÖÉîÉå
- Page 67 and 68: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 69 and 70: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 71 and 72: fåíÉêåÉ=éÉêëçåÉÉäë~
- Page 73 and 74: aÉ=ÖÉÖÉîÉåë=ÜáÉêçåÇ
- Page 75 and 76: = = = = = = = = = pìÖÖÉëíáÉ
- Page 77 and 78: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 79 and 80: ^~åí~ä=çåíî~åâÉäáàâÉ
- Page 81 and 82: Q= = = = = = OK=fåÜçìÇ=î~å=
- Page 83 and 84: = NO= wçêÖîìäÇáÖÉ=áåí
- Page 85 and 86: 1 VOORWOORD........................
- Page 87 and 88: 2 KLACHTENBEELD 2.1 GLOBALE CIJFERS
- Page 89 and 90: De brief blijft ook nu de belangrij
- Page 91 and 92: 2.2 AFDELINGEN MET KLACHTEN 2.2.1 A
S= `çêêÉÅíÉ=ÄÉàÉÖÉåáåÖ=<br />
aÉ=~ãÄíÉå~~ê=ëíÉäí=òáÅÜI=~äë=îÉêíÉÖÉåïççêÇáÖÉê=î~å=ÇÉ=<br />
çîÉêÜÉáÇI=áå=òáàå=Åçåí~ÅíÉå=ãÉí=ÇÉ=ÄìêÖÉê=Ñ~íëçÉåäáàâI=ÄÉäÉÉÑÇ=<br />
Éå=Üìäéî~~êÇáÖ=çéK=<br />
T= ^ÅíáÉîÉ=ÇáÉåëíîÉêäÉåáåÖ=<br />
aÉ=çîÉêÜÉáÇ=ÇçÉí=ãÉÉê=Ç~å=~åíïççêÇÉå=çé=ÇÉ=ÖÉëíÉäÇÉ=<br />
îê~ÖÉåK=wáà=îÉêëíêÉâí=ÇÉ=áåÇáîáÇìÉäÉ=ÄìêÖÉê=ççâ=çåÖÉîê~~ÖÇ=<br />
ÇÉ=ÖÉêáÅÜíÉ=áåÑçêã~íáÉ=Éå=Üìäé=ÇáÉ=îççê=ÇÉ=ÄÉíêçââÉåÉ=åìííáÖ=<br />
áëI=çÑ=îÉêïáàëí=Ç~~êîççê=òç=ÖÉêáÅÜí=ãçÖÉäáàâ=ÇççêK=aÉ=<br />
çîÉêÜÉáÇ=ÜçìÇí=ÇÉ=ÄìêÖÉê=ìáí=ÉáÖÉå=ÄÉïÉÖáåÖ=çé=ÇÉ=ÜççÖíÉ=<br />
î~å=ÜÉí=îÉêäççé=î~å=ÇáÉåë=ÇçëëáÉêK=<br />
U= aÉìÖÇÉäáàâÉ=ÅçêêÉëéçåÇÉåíáÉ=<br />
aÉ=ã~åáÉê=ï~~êçé=ÉÉå=çîÉêÜÉáÇëÇáÉåëí=çãÖ~~í=ãÉí=ÄêáÉîÉåI=<br />
îÉêòçÉâÉåI=~~åîê~ÖÉå=î~å=ÄìêÖÉêëI=áë=îççê=ÇáÉ=ÄìêÖÉêë=<br />
ÄÉä~åÖêáàâK=^äë=òáà=òáÅÜ=íçí=ÉÉå=çîÉêÜÉáÇëÇáÉåëí=ïÉåÇÉåI=<br />
ãçÖÉå=òÉ=ÉÉå=çåíî~åÖëíãÉäÇáåÖ=îÉêï~ÅÜíÉå=ï~ååÉÉê=Üìå=<br />
îê~~Ö=åáÉí=ëåÉä=ÄÉ~åíïççêÇ=â~å=ïçêÇÉåK=få=ÄêáÉîÉå=ïçêÇÉå=<br />
ççâ=ëóëíÉã~íáëÅÜ=ÇÉ=å~~ã=Éå=ÇÉ=Åçåí~ÅíÖÉÖÉîÉåë=î~å=ÇÉ=<br />
ÄÉÜ~åÇÉäÉåÇÉ=~ãÄíÉå~~ê=îÉêãÉäÇK=<br />
V= säçííÉ=ÄÉêÉáâÄ~~êÜÉáÇ=<br />
aÉ=çîÉêÜÉáÇëÇáÉåëíÉå=ãçÉíÉå=òçïÉä=íÉäÉÑçåáëÅÜ=~äë=ÑóëáÉâ=<br />
îçäÇçÉåÇÉ=ÄÉêÉáâÄ~~ê=òáàåK=a~í=ÄÉíÉâÉåí=åáÉí=~ääÉÉå=ÉÉå=<br />
êÉÇÉäáàâÉ=êìáãíÉäáàâÉ=å~ÄáàÜÉáÇ=Éå=ÉÉå=îäçííÉ=íçÉÖ~åâÉäáàâÜÉáÇ=<br />
î~å=ÇÉ=ÖÉÄçìïÉåI=ã~~ê=ççâ=êìáãÉ=Éå=éìÄäáÉâÖÉêáÅÜíÉ=<br />
çéÉåáåÖëìêÉåK=<br />
NM= açÉäíêÉÑÑÉåÇÉ=~äÖÉãÉåÉ=áåÑçêã~íáÉîÉêëíêÉââáåÖ=<br />
aÉ=çîÉêÜÉáÇëÇáÉåëí=òçêÖí=Éêîççê=Ç~í=òáàå=~äÖÉãÉåÉ=<br />
ÇçëëáÉêçîÉêëíáàÖÉåÇÉ=áåÑçêã~íáÉîÉêëíêÉââáåÖ=ÄÉÖêáàéÉäáàâI=<br />
àìáëí=Éå=îçääÉÇáÖ=áë=Éå=Ç~í=ÇÉ=ÄÉççÖÇÉ=ÇçÉäÖêçÉé=ççâ=<br />
Ç~~ÇïÉêâÉäáàâ=ÄÉêÉáâí=ïçêÇíK=<br />
NM=