KOKYBĖS VADYBOS TEORIJOS PRAKTINIS TAIKYMAS

89. Low, S. P. Towards TQM – integrating Japanese 5-S principles // The TQM Magazine,
2001, Vol. 13, No. 5, p. 334-340.
90. Lundquist, R. (1996). Using a quality award for self-assessment in higher education. Quality
in Higher Education, Vol. 2, No. 2, p.105-116.
91. Macdonald, J. Global quality: the new management culture / J. Macdonald, J. Piggot //
Amsterdam, San Diego: Pfeifer & Co., 1993. P.181.
92. Macdonald, J. Understanding Total Quality Management in a week. 1993.
93. Macdonald, John. Understanding Total Quality Management in a Week. (Successful
Business in a Week Series) I. Title II. Series. British Library Cataloguing in Publication
Data, 1993.
94. Magure, M. 21 voices for the 21 st century // Quality Progress, 2000, No 1, p. 32.
95. McKenzie, J. Paradox. The Next Strategic Dimension. Using CONFLICT to Re-energize
Your Business. England, 1996.
96. Milakovich, M. E. Improving Service Quality. Achieving High Performance in the Public
and Private Sectors. St. Lucie Press, Florida, 1995.
97. Milwaukee, Wisconsin. The Certified Quality Manager Handbook. Quality Management
Division American Society for Quality. USA, 1999.
98. Näsi, J. Understanding Stakeholder Thinking. Gummerus Kirjapaino Oy Jyväskylä, 1995.
99. Naumann, E. Customer satisfaction measurement and management / E. Naumann, K. Giel.
ASQ Quality Press, USA, 1995.
100. NFX 50-126 Kokybės vadyba – nuorodos įvertinti paprastos kokybės kaštams (AFNOR,
Paryţius).
101. Nwabueze, U. Chief executives – hear thyselves: leadership requirements for 5-S/TQM
implementation in healthcare // Managerial Auditing Journal, 2001, No 16/7, p. 406-410.
102. O‟hEocha, M. A study of the influence of company culture, communications and
employee attitudes on the use of 5Ss for environmental management at Cooke Brothers Ltd.
// The TQM Magazine, 2000, Vol. 12, No. 5, p. 321-330.
103. Oakland, J. S. Total Quality management: the route to improving performance/New
Jersy. Nicols publishing. H., 1994.
104. O'Brien, B. Decisions about Re-engineering. Chapman&Hall, London, UK, 1995.
105. Odenwald, S. B. Global impact / S. B. Odenwald, W. G. Matheny. Irwin Professional
Publishing, USA, 1996.
106. Onitsuika, T. Japan/ASEAN TQM project // The TQM Magazine, 1999, Vol. 11, No 1,
p. 215.
107. Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988). SERVQUAL: a multiple-item
scale for measuring consumer perceptions of service quality. Journal of Retailing, Vol. 64,
No. 1, 12-40.
108. Pearson, T., A. Measure for Six Sigma Success // Quality Progress, February, 2001.
109. Pirsig, R. M. Zen and Art of Motorcycle maintenance. New York: Bantam Books, 1974.
110. Poksinska, B. The state of ISO 9000 certification: a study of Swedish organizations / B.
Poksinska, J. J. Dahlgaard, M. Antoni // The TQM Magazine, 2002, Vol. 14, No 5, p. 297-
306.
111. Pollitt, P. Quality improvement in European public services. Concepts, cases and
commentary / P. Pollit, G. Bouckacrt. Sage Publications, London, Thousand Oaks, New
Delhi, 1995.
112. Pyzdek, T. The Six Sigma Handbook. A Complete Guide for Greenbelts, Blackbelts, &
Managers at All Levels. Two Penn Plaza, New York, 1999.
113. Quality control for the food industry. – Geneva: ITC, 1995. – 198 p. (k-ra)
114. Quality without Borders. Silver Jubilee Book. Sandholm Associates AB, Sweden, 1996.
86