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ﻊﻟا ﻟا<br />

نﻳ ﻲﻟا<br />

ﺗ ﻲهو<br />

بﺳأ<br />

ﺣ<br />

ﻣاﻟا ﺗ ﻲهو:<br />

،ﺳأ<br />

ﻰﻟإ<br />

ةﻳﺎﻌﻟا،Reengineering<br />

ﺗ نﻳ ﻲﻟا<br />

ىآ<br />

ﻲﻟا<br />

. Benchlearning<br />

جذﺎﻟا<br />

ﻰﻟا تﺎﻳﻟا يأ<br />

" ﻲﺟﺎﻧا<br />

ﺎﻳﺗ"<br />

مﺎﻧ<br />

ﻣ ﺎﻬﻓ ﻐﻟا نﻳ ﻲﻟا<br />

ﺗ ﻲهو<br />

قﺳ<br />

ﻣ<br />

صﺎﺧ ﺑ<br />

. six Sigma<br />

ﺎﻧﻓ<br />

نﺎﺟذﻟا ﺎهو<br />

ﻋ ﻰﻋ<br />

ﻲهو:<br />

تﺎﻋﻣ ثﻼﺛ<br />

112<br />

ﻟا ﻲﻓ ﻐﻟا : ﻊﺑاﻟا<br />

ﻟا<br />

ﻰﻟإ<br />

TOP-DOWN-"<br />

ﺳأ<br />

مﻬﻟا سأر<br />

ﺳﻬﻟا<br />

اﻌﻟﺎﺑ<br />

ﺗ ﻲهو<br />

-ﻰﻋأ"<br />

،ﺎﻬﻣ<br />

ﻋﻣ<br />

ق<br />

ﻣ ﺎﻬﻓ ﻐﻟا ﻋ ﺗ<br />

وأ<br />

ةرادا<br />

Bottom-up-"<br />

ﻲﻋا<br />

ﻬﻟا<br />

ةدﺎﻋإ<br />

،Benchmarking<br />

-ﺳأ"<br />

ق<br />

ﻐﻟا ﻣ ﻌﻟا ﻋﺎﻟا ﻣ ﺎﻬﻓ ﻐﻟا<br />

،<br />

Kaizen<br />

جذﺎﻟا<br />

ﻲهو<br />

نﻳﺎﻟا"<br />

ﻌﻟا هﻬﻟ<br />

ﻬﺟﻣ و<br />

" ءﺎﺧأ ﻼﺑ ةرادا"<br />

،ﺎﻬﻀﺗ<br />

ﻲﻟا<br />

ﻋ ﺎﻬﺗ ةدﺎﻋإو<br />

،ﻣﺎﻟا ةدﻟا<br />

آ ﺑ<br />

ﻟ<br />

1 - Thierry SIEBENBORN, Op.Cit ,p20<br />

ﻟﺎﺳﻷا<br />

: ﺗ ﻲهو<br />

.<br />

،ﻟ<br />

TOYOTA<br />

: ﻟا<br />

قﻟا ﻋ ﻐﻟا<br />

و ،TQM<br />

ﻣو<br />

ﻣ ﻐﺗ قﻓ ﻣ<br />

" ﻣﺎﻟا ةدﻟا<br />

ﻣاﻟا<br />

هه<br />

ﺎﻬﺗ ﻲﻓ ﺎﺣﺎﻧو ارﺎﻧا ﺎهآأو<br />

ةرادإ و<br />

ﺎﺳﺎﺳأ<br />

. ﻓ يﻧﺎﺛ ءﺟ<br />

،ﺳﻬﻟا<br />

وأ<br />

ﻬﻟا<br />

ةرادإ"<br />

1<br />

: ﻲهو<br />

-<br />

-<br />

-<br />

آ هأ ﻏر<br />

ةدﺎﻋإ<br />

ﺎﻬهأ<br />

ﺎﻬﻓ<br />

ﻰﻟإ ﻓ<br />

ﺎهو ،تﺎﻟا<br />

ارﻣ<br />

ﻐﻟا ﻋ ﺎﻬﻓ ﺗ<br />

ﺎﻬﻓ<br />

ﻐﻟا نﻳ<br />

ﻲﻟا<br />

ىﺧﻷا<br />

ناﻟا<br />

جذﺎﻟا

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