ìµ ì¢ ì° êµ¬ ë³´ ê³ ì SP를 ì´ì©í ì¸ë°ì´ë/ ììë°ì´ë ... - íìëíêµ
ìµ ì¢ ì° êµ¬ ë³´ ê³ ì SP를 ì´ì©í ì¸ë°ì´ë/ ììë°ì´ë ... - íìëíêµ
ìµ ì¢ ì° êµ¬ ë³´ ê³ ì SP를 ì´ì©í ì¸ë°ì´ë/ ììë°ì´ë ... - íìëíêµ
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DSP를 이용한 인바운드/아웃바운드 통합 지능형 CTI 콜센터 시스템 개발<br />
http://agent.itfind.or.kr/Data2000/iita/98/IITA-0117/IITA-0117.htm<br />
Page 8 of 74<br />
2009-10-08<br />
CONTENTS<br />
Chapter Ⅰ. Introduction<br />
Chapter II. Overviews of the CTI call-center system<br />
Section 2-1. General description<br />
Section 2-1. General functions<br />
Section 2-3. Application areas<br />
Chapter III. Implementation of the inbound/outbound unified CTI system<br />
Section 3-1. Design procedures<br />
Section 3-2. Functions and operations<br />
Chapter IV. Design of the PCI interface standards<br />
Section 4-1. Comparisons with other interface standards<br />
Section 4-2. Design and implementation<br />
Section 4-3. PCI protocols<br />
Chapter V. Design of the digital procession unit<br />
Section 5-1. FPGA part<br />
Section 5-2. DSP part<br />
Chapter VI. Design of the analog processing unit<br />
Section 6-1. Protection circuit<br />
Section 6-2. Common official interface circuit (COIC)<br />
Section 6-3. Subscriber line interface circuit (SLIC)<br />
Section 6-4. A/D converters<br />
Chapter VII. Design of the software unit<br />
Section 7-1. Hardware driving softwares<br />
Section 7-2. Application softwares<br />
Chapter VIII. Concluding remarks<br />
REFERENCES<br />
APPENDIX
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