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Description :
ITIL(R) 4 is the latest evolution of the leading bestpractice
framework for ITSM (IT service management). It has been
significantly updated from ITIL v3 and addresses new ITSM
challenges, includes new technologies and incorporates new
ways of working. em ITIL sup (R) sup Foundation Essentials
ITIL 4 Edition is the ultimate revision guide em for candidates
preparing for the ITIL 4 Foundation exam. It is fully aligned
with the Foundation course syllabus and gives a clear and
concise overview of the facts. Whether you are taking an ITIL
4 Foundation training course or are a selfstudy candidate, new
to the framework or looking to upgrade your ITIL 2011
certification, this guide is the essential companion. It: Provides
definitions of the key terms and concepts used in ITIL 4
Presents detailed information in clear, userfriendly and
easytofollow ways through tables, bullet points and diagrams
and Explains the key figures and diagrams in the ITIL syllabus.
This second edition has been updated to align with
amendments to the ITIL em sup (R) sup em 4 Foundation
syllabus, including: Replacing 'change control' with 'change
enablement' throughout The removal of 'IT' from the definition
of a change and Updating definitions for customer, sponsor
and user. strong Start preparing for your ITIL Foundation exam
order your copy today. strong ITIL(R) is a registered trade
mark of AXELOS Limited. All rights reserved. This book is an
official AXELOS licensed product. em em

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