VDW.GOLD® RECIPROC® - Vdw-dental.com

11. WarrantyIn addition to the warranty specified in the salescontract with the dental dealer, VDW GmbHprovides the following factory service guaranteeto customers directly:1. VDW GmbH vouches for the correct constructionof the product, the use of top-quality constructionmaterials, the performance of all necessary testingand that the product is in compliance with allrelevant laws and regulations.The full functionality of the VDW.GOLD ® RECIPROC ®is guaranteed under a 36 month warranty,beginning on the date the device is delivered tothe customer (as indicated in the delivery paperscontaining the serial number of the product,provided by the supplier at the time of sale). The VDW6:1 contra-angle has a 12-month warranty.The following wearing parts are not included in thewarranty: 2-part measurement cable, lip clip andfile clip.The customer only has the right to guaranteedservices during the warranty period, and only oncondition that the VDW GmbH is informed of thedefect in writing within a two month period fromthe date of discovery of the defect.2. In case of a substantiated claim, the VDWService Centre Munich will complete the repairswithin 3 working days from the time the device arrivesat VDW GmbH in Munich, not including timefor return transport of the device to the customer.694. The warranty does not extend to damage whichVDW GmbH can prove is the result of user neglectin terms of normal device care (see user‘smanual), especially as regards battery charging,discharging and care in accordance with theuser‘s manual instructions as well as carefuland regular care of the VDW 6:1 contra-angle asdiscussed in the special VDW 6:1 contra-angleuser‘s manual. The warranty expressly excludesdefects which:• occur as a result of damage during transport toVDW GmbH for repair purposes;• caused by atmospheric events such as lightning,fire and humidity. This warranty is automaticallyinvalidated if the product is inappropriately repaired,modified or otherwise handled by the useror by unauthorized third parties.5. The warranty is only valid if the invoiceconfirming product delivery date is included withthe device being sent for repair work.6. Legal claims, for example those related toproduct liability rights, or claims against thosefrom whom the customer obtained the product,especially against dental suppliers, remain unaffected.en3. This warranty covers only the exchange orrepair of those individual components or partswhich are affected by manufacturing defects.Costs associated with customer visits by dentalsupplytechnicians will not be reimbursed by VDWGmbH, nor will packing costs incurred by thecustomer. The customer has no right to additionalcompensation by VDW GmbH which goes beyondrepairs (such as damage compensation). Thiswarranty does not cover compensation for director indirect personal injury or property damage ofany kind. The customer has no right to compensationfor damages due to device downtime.Endo Easy Efficient ®