Micrografx Designer 7 - serveur campus des écoles hes genevoises

Certificat d’études avancées
en Management de projet appliqué
Immersion dans le monde
des projets
Pierre Bonnal
Professeur et chef du département Économie d’entreprise
Haute école de gestion de Genève
pierre.bonnal@hesge.ch
vendredi 6 novembre 2009
1

2 = HJ K J @ A I F H A J I
- : - 4 + 1+ -
5 J? A @ A I F H A JI
2 H F = HA H K A F H I A J= JE
4 F @ HA = F F A J F D EG K A @ K ? EA J
2 H @ K EHA K A A M I A JJA H A I K A A
+ I JHK EHA = F O H= E@ A @ A D A F I
2 H F = HA H I @ F = HJ A L = ? = ? A I
+ D = C A H @ A C E? EA @ A ? F J= > EEJ
? HEHA K = JJA JE @ K > EC > I I
, ? K L HEH A > I @ A 0 EC C I
2 H @ K EHA K H= F F HJ @ = L = ? A A J JHE A I JHEA
- L O A H @ A I I F = JE = K JA I I K H = HI
? HEHA K HA ? K A E @ A F A I
2 = HJE? EF A H K A ? B HA ? A + = ? K
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
- : - 4 + 1+ -
5 J? A @ A I F H A JI
2 H F = HA H K A F H I A J= JE
4 F @ HA = F F A J F D EG K A @ K ? EA J
2 H @ K EHA K A A M I A JJA H A I K A A
+ I JHK EHA = F O H= E@ A @ A D A F I K E G K EG K A
2 H F = HA H I @ F = HJ A L = ? = ? A I A J K E
+ D = C A H @ A C E? EA @ A ? F J= > EEJ
? HEHA K = JJA JE @ K > EC > I I
, ? K L HEH A > I @ A 0 EC C I D = I E = F K L = EJ JHA K E
2 H @ K EHA K H= F F HJ @ = L = ? A A J JHE A I JHEA K E J K J F A JEJ
- L O A H @ A I I F = JE = K JA I I K H = HI L = I JA F H C H= A
? HEHA K HA ? K A E @ A F A I
2 = HJE? EF A H K A ? B HA ? A + = ? K
K E
K E
K E
B= K J F = I A N = C HA H
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
) ? JEL EJ I A J H A F H A A K H E= A I
= @ = J HC = EI = JE
A J > A ? JEBI I F ? EBEG K A I
HEA J ? D = C A A J
2 H @ K EJ I A HL E? A K EG K A
G K EF A D J H C A
7 @ > K J A J K A B E
) ? JEL EJ I F H = J E A A I
= @ = J HC = EI = JE A J
> A ? JEBI I A EF A H = A JI
HEA J I J= JK I G K
2 H @ K EJ I A HL E? A I J= @ = H@
G K EF A D C A
2 = I @ A E EJA JA F HA A
A I F H A J I I J @ A I = ? JEL EJ I A J H A F H A A K H E= A I
4 2 , A ? A H? 2 - A HO ) + HA A H ' & A = = C A A J I JH= J C EG K A @ A I F H A JI
2 = HEI @ 0 A I A J 6 A ? D EG K A I
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
, . 1 16 1
7 F H A J A I J K A @ = H ? D A J A F H = EH A A JHA F HEI A
F K H ? H A H K F H @ K EJ K K I A H L E? A ? = H= ? J HEI F = H I K E? EJ
+ - 3 7 1 . ) 7 6 4 - 6 - 14
2 K H I = I I K HA H G K = > EA = BB= EHA K F H A J E B= K J
I E JA HH C A H I K H A ? = H= ? J HA K EG K A @ A = @ = H? D A
I E JA HH C A H I K H I ? = H= ? J HA J A F H A
= K JHA A J @ EJ G K E = K @ > K J A J K A B E
G K A A A K A L = EA = ? D = @ A A ? A I J @ EHA G K A A I A A K N
A J A L A H C K H A @ K F H A J F JA JEA ? A I I EJA J A @ F EA A J
@ K A @ = H? D A I F D EI JEG K A
2 1 5 J= @ = H@ + EJJA A ' ' $ ) C K E@ A J JD A 2 H A ? J = = C A A J * @ O B M A @ C A
7 F F A H , = H> O 2 ) 2 H A ? J = = C A A J 1 I JEJK JA = = 2 * M M M F E HC
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
= H I A @ A L A J I @ A * K J E A J
F A F H A J
E @ EL E@ K A
? H = JEL EJ A J
F A HB H = ? A
E@ A JEJ A J
E J C H= JE
= N A @ A = = J H E= EJ
F A F H A J
= H? D EJA ? JK H=
F A F H A J
A N EI JA JEA
A BBE? = ? EJ A J
F H @ K ? JEL EJ
JA ? D EG K A
F A F H A J
I ? E J=
= N A @ A = I ? E= > EEJ
C ? E= JE
A J F = HJE? EF = JE
2 * K JE A J A I J= HF D I A I @ K F H A J E 2 H A ? JEG K A ) = HA ? D A H? D A @ K I A I F A H@ K
2 + = L A H= A = HH= I G K A J = O = H= J = , EH 2 = HEI ? E? = ' ' $ ' ` !
"
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
7 A J O F C EA @ A I F H A JI I A 9 @ M = H @
A I I H EA I K EJ = EH A I JO F A =
A I F A J EJ A I I H EA I JO F A >
A I C H = @ A I I H EA I JO F A ?
A I F H ? @ I ? J E K I JO F A @
=
? A I J @ A I F H A JI
= ? I JHK ? JE @ A I ? F A N A I
E @ K I JHEA I I J @ A I F H A JI
"
> ?
@
= 9 @ M = H@ 1 @ K I JHE= HC = EI = JE I JD A HO = @ F H= ? JE? A I
N B H@ N B H@ 7 EL A HI EJO 2 HA I I ' $ #
#
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
= F = ? A ? EG K A @ A I F H A J I @ = I A JHA F HEI A
2 H A JI @ A JO F A )
A I F H A JI
A JHA F HEI A
- JHA F HEI A @ E = JA
F K L = J > EEI A H F K I EA K HI
= K JHA I A JHA F HEI A I
E F EG K A @ = I G K A G K A I
C H I F H A JI L EJ= K N
I = I K HL EA
2 H > A ? = K J EA
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
= F = ? A ? EG K A @ A I F H A J I @ = I A JHA F HEI A
2 H A JI @ A JO F A *
A F H A J
A I A JHA F HEI A I
A F H A J A I J = K ? A JHA
@ A = H C K = JE ? A I J
A JEJ = F K I B HJA
A I A JHA F HEI A I E F EG K A I
F = HB EI ? H A I F K H =
? EH? I J= ? A HA @ A J
? F JA = @ EHA ? JE
@ K F H A J
2 H > A ? ? K JK HA
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
= F = ? A ? EG K A @ A I F H A J I @ = I A JHA F HEI A
!
2 H A JI @ A JO F A +
A JHA F HEI A
A I F H A JI
7 A A JHA F HEI A C HA
K A K JEJK @ A @ A
F A JEJI F H A JI @ J
= K ? K A A J A ? = K I A
K E I A K = F HA EJ
@ A A JHA F HEI A
2 H > A I ? I
C A I JE @ K F HJA BA K EA
HA I I K H? A I @ @ E A I
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
, A F K EI ' ' " A 5 J= @ EI D / H K F F = I I A H = K ? HE> A ! F H A JI @ A J K JA I
J= EA I A J @ = I J K I JO F A I @ E @ K I JHEA I = K N J= JI 7 EI A J A I H I K J= JI I J
I = I = F F A
' ' &
' ' $
' ' "
I K ? ? A A @ A @ B = EA @ ? D = A C A @
& ! " '
$ & " $
% " ! !
$ ! # !
" $ &
# $
2 EA HHA * = ( ? A H ? D

2 = HJ K J @ A I F H A J I
3 K A G K A I B = ? J A K H I @ A H K I I EJ A @ K F H A J
@ A I > A ? JEBI E EJE= K N 5 ) 4 6
5 F ? EBEG K A I
A I K H= > A I
) > EJEA K N
4 = EI JA I
6 A F HA I
@ EBBE? K J ? ? A F JK A A B= EI = J @ K F H A J K @ BE
? = F = ? EJ E JA H A = A A H K JA F H A J I JA H A
? HEJ HA I @ A I K ? ? I E J= C E> A I A J ? I A I K A I
F H A J @ E F HJ= ? A F K H = I K HL EA @ A HC = EI = JE
? H@ E = JE A BBE? = ? A A J HA = JE I E JA H A I @ JA @ K A I
%
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
- : - 4 + 1+ -
2 K HG K E B= EHA F HA K L A @ A BBE? = ? EJ @ = I A I F H A JI
F A K J ? EJA H
A I A A K N ? EG K A I C > = K N = @ E= EI = JE
= ? H EI I = ? A A N F A JEA A @ A = ? = EI I = ? A
= ? F A N EJ ? H EI I = JA @ A I F H @ K EJI A J @ A I I A HL E? A I
A I HA I I K H? A I D K = E A I A J BE = ? E HA I E EJ A I
A ? = H= ? J HA E F H= JEB @ K HA J K H I K H E L A I JEI I A A J
@ A I @ = EI @ A H = EI = JE J K K HI F K I ? K HJI
@ A I G K EF A I @ A F K I A F K I E JA H@ EI ? EF E = EHA I
@ A I G K EF A I @ EI JHE> K A I ? = EI A I = K N " ? E I @ K C > A
A HA I F A ? J @ A N EC A ? A I A L EH A A J= A I C = A I
= JJA E JA @ K EL A = K @ A G K = EJ @ A F K I A F K I A L
A HA @ EJD 4 = @ = JA 5 ' & ' 2 H A ? J = = C A A J = = = C A HE= = F F H = ? D
+ D E? D A I JA H D 9 EA O I I JD A @
#
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
> I A HL A K A ? A HJ= E A H K F J K H A G K = J = K N = F F H ? D A I ? JA F H= E A I
@ A = = C A A J @ A J H A F H EI A
A I F A J EJ I F H A J I JA @ A J > EEI A H @ A F K I A F K I @ A HA I I K H? A I
@ A F K I A F K I @ = ? JEL EJ I I J C H A I ? A I @ A I F H A JI
!
JA F I F = I I I
= ? J EL EJ I F H = J E A A I
F A J EJ I F H A J I
C H = @ I F H A J I
= A I ' & = A I ' ' = A I
= A I
$
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
, = I A I = A I ' &
A I F H A JI K JEEI = EA J
E I @ A
@ A I HA I I K H? A I
@ A A JHA F HEI A
2 A HI A
? = > H= J
= K F H A J 8
2 A HI A
? = > H= J
= K F H A J 4
* EC * I I
$
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
, = I A I = A I
A I F H A JI K JEEI A H J
F H I @ A #
@ A I HA I I K H? A I
@ A A JHA F HEI A
2 A HI A
? = > H= J
= K F H A J 8
2 A HI A
? = > H= J
= K F H A J 4
* EC * I I
$
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
> I A HL A K A ? A HJ= E A H K F J K H A G K = J = K N = F F H ? D A I ? JA F H= E A I
@ A = = C A A J @ A J H A F H EI A
7 BH J @ F F I EJE J= J ? A ? I JEJK A H F K H HA A JJHA A ? = K I A
A I = F F H ? D A I JH= @ EJE A A I @ A C A I J E > K @ C J = EH A
) * + = ? JEL EJO > = I A @ ? I JE C A J A I = F F H ? D A I @ A H A I @ A = = C A A J
@ A F H A J I J ? F = JE> A I A J ? F A J= EHA I
$ !
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
, . 1 16 1
A = = C A A J @ A F H A J A I J = F F E? = JE
@ A ? = EI I = ? A I @ A I = L EH B = EH A @ K J EI A J @ A J A ? D EG K A I
= K N = ? JEL EJ I @ K F H A J F K H G K A ? A K E? E = JJA EC A K @ F = I I A
A I A N EC A ? A I K A I A I F H= ? A I @ A I = @ = JI
2 1 5 J= @ = H@ + EJJA A ' ' $ ) C K E@ A J JD A 2 H A ? J = = C A A J * @ O B M A @ C A
7 F F A H , = H> O 2 ) 2 H A ? J = = C A A J 1 I JEJK JA = = 2 * M M M F E HC
"
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
A J H EF J O G K A @ > A ? J EB I @ K = = C A A J @ A F H A J
? J I
F A H B H = ? A
G K = EJ
@ = EI
$
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
A C H A = C A @ K = = C A A J @ A F H A J
@ = EI
? JI F H= JE A I
F A HB H = ? A G K = EJ ? JI B ? JE A I
#
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
A C H A = C A @ K = = C A A J @ A F H A J
@ = EI
? JI F H= JE A I
? JI B ? JE A I
F A HB H = ? A G K = EJ
#
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
A C H A = C A @ K = = C A A J @ A F H A J
@ = EI
? JI F H= JE A I
? JI B ? JE A I
F A HB H = ? A G K = EJ
#
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
1@ = A A J
JH= A ? J EHA F = EBE A > A ? JEB = JJA E @ HA
JA F I
" #
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
A ? J H A @ A F H A J F H A ? J ? JH
A I B= EJI
J
I EJK = JE
@ = L = ? A A J
E I J= J J
JA F I
" $
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
A = = C A A J @ A F H A J F H A ? J = = C A A J
J
@ BE EJE @ A I
A I K HA I F HA @ HA
= BE G K A > A ? JEB
I EJ = JJA E J
JA F I
" %
2 EA HHA * = ( ? A H ? D

= = C A A J @ A F H A J ? ? A F JI
= @ EH A ? J E @ A F H A J F H A ? J I JA A HE C
JH= A ? J EHA F = EBE A
F H ? @ A J > A ? JEB = JJA E @ HA
J
K L A A
JH= A ? J EHA
K L A
> A ? JEB
= JJA E @ HA
JA F I
" &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
!
"
#
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
1 A N EI JA = K J= J @ = F F H ? D A I @ A = = C A A J @ A F H A J G K E O = @ A JHA F HEI A I
= J L H= E A J = BB= EHA K ? HF K I @ A ? = I I = ? A = J K H A
A I = ? JEL EJ I @ A F H A J @ EL A J JHA A I = K N = ? JEL EJ I H@ E = EHA I
@ A A JHA F HEI A ? A J A I E J C HA H = K N I O I J A I @ A C A I JE - 4 2
4 = HA I I J A I F H A JI F K L = J > BE? EA H @ A HA I I K H? A I D K = E A I @ @ E A I
? A J I A A I F = HJ= C A H A E E EI = J A I ? BEJI
I A JHA F HEI A I I A JH K L A J @ = I > EC = JE @ A JHA F HA @ HA @ A F K I A F K I
@ A F A JEJI F H A JI I E K J= A J ? A J C HA H K JA F H J A B A K EA
$ #
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
A = = C A A J @ A F H A J @ = I @ A I JA F I = ? EA I
A I C O F JEA I A I / HA ? I A J = K JHA I = O = I F K H ? I JHK EHA A I I K F A H> A I @ EBE? A I
G K EI K I J C K I J @ K JEEI A H @ A I JA ? D EG K A I @ A = = C A A J @ A F H A J
= > H A I = D A K HA K I A A J E A K I A HA I JA G K A F A K @ A ? D I A I
A = = C A A J @ A F H A J F = HJEH @ A = 4 A = EI I = ? A
, A K N I HA JA EH
. EEF F * HK A A I ? D E ! % % ` " " $ = H? D EJA ? JA B HA JE
D 5 A = J % " ` % ' E C EA K H = C = EI
$ $
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
A I F HA E HA I = F F H ? D A I C H= F D EG K A I @ A F = EBE? = JE @ A F H A J
- A I I J = F F = HK A I = L A ? HC = EI = JE I ? EA JEBEG K A @ K JH= L = E
0 A HO / = JJ A ' # @ E= C H= A @ A / = JJ
= H ) @ = EA ? E A ' ! D = H O C H= F D
A I F HA E HA I = F F H ? D A I = = O JEG K A I = C HEJD EG K A I @ A F = EBE? = JE @ A F H A J
- A I @ = JA J @ A = BE @ A I = A I #
= ? 4 I A > + = H . = A H ' # ' 2 - 4 6
A A O = K ? D O 9 = A H ' # ' + 2 JD @ A @ K ? D A E ? HEJEG K A
* A H = H@ 4 O ' $ JD @ A @ A I F H ? @ A ? A I
$ %
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
+ A J F HA @ HA A ? F JA A ? = H= ? J HA E ? A H J = E @ A I F H A JI
+ A J O E J C HA H A I F H ? A I I K I @ ? EI E A I
1 A N EI JA F = I @ A JD @ A I @ BE EJEL A I I K I ? A F JE> A I @ A I = F F EG K A H
J K I JO F A I @ A F H A JI J K JA B EI
A F = I L EH A F H A J ? A K A I A > A @ = ? JEL EJ I A J= EHA I
A @ ? HEHA F K J J ? A K A I A > A @ A EL H = > A I
K JEEI A H A @ E= C H= A @ A / = JJ G K A F K H = F = EBE? = JE F H= JE A A
@ K F H A J
2 H B HA H A @ E= C H= A @ = JA I @ = JA I F K H J= > EH A J ? K EG K A H
A I I EJK = JE I @ = L = ? A A J
$ &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
5 7 6 1
= JE @ A EL H = > A @ A EL A H= > A H A I I K H ? A I
= @ = J
A @ E= C H= A @ A / = JJ
? A I J = BB= EHA @ K ? D A B @ A F H A J
JA F I
EL H = > A I
$ '
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
5 7 6 1
A @ E= C H = A @ = J A I @ = J A I EA I J A JHA @ ? D = HJ
JA F I
J
@ = JA @ A ? A ? D A A J @ K F H A J
? D = ? A I @ A I EL H = > A I
A ? A ? D A A J @ K F H A J
JA F I
& &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
5 7 6 1
A @ E= C H = A @ = J A I @ = J A I EA I J A JHA @ ? D = HJ
JA F I
J
J
? D = ? A I @ A I EL H = > A I
HI @ A = I EJK = JE @ = L = ? A A J
JA F I
& &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
5 7 6 1
A @ E= C H = A @ = J A I @ = J A I EA I J A JHA @ ? D = HJ
JA F I
EL H= > A
@ EL H
J
J
J
? D = ? A I @ A I EL H = > A I
HI @ A = I EJK = JE @ = L = ? A A J
JA F I
& &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
5 7 6 1
A @ E= C H = A @ = J A I @ = J A I EA I J A JHA @ ? D = HJ
JA F I
J !
J
J
J
? D = ? A I @ A I EL H = > A I
HI @ A = I EJK = JE @ = L = ? A A J !
JA F I
& &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
A I JD @ A I @ K = = C A A J @ A F H A J J J @ L A F F A I
F K H A I F H A JI JA ? D EG K A I = EI J K I A I F H A JI A A I J F = I
5 7 6 1
A @ E= C H = A @ = J A I @ = J A I EA I J A JHA @ ? D = HJ
JA F I
J "
J !
J
J
J
H = EI = JE @ A I EL H = > A I
= ? D L A A J @ K F H A J
JA F I
& &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
1 A N EI JA = K J= J @ = F F H ? D A I @ A = = C A A J @ A F H A J G K E O = @ A JHA F HEI A I
= J L H= E A J = BB= EHA K ? HF K I @ A ? = I I = ? A = J K H A
A ? I J= J A I J I = I = F F A A J G K E F K I A I J I = I H A A I K JE
F K HH= EJ F A I A H G K A A ? = H= ? J HA F K I K E I = > H @ A = F F H ? D A
A I J B ? JE @ K EL A = K @ A = JK HEJ @ A A JHA F HEI A B= EHA K K I = C A I O I J = JEG K A
@ A JD @ A I @ A = = C A A J @ A F H A J ? A J = F F H ? EA H ? A EL A = K
A F H > A A I J G K A A I @ A I @ A = JK HEJ I J A K N = K I I E JH I > HA K N
+ @ K 5 - 1 5 BJM = HA - C E A A HE C 1 I JEJK JA
2 ! HC = E = JE = 2 H A ? J = = C A A J = JK HEJO @ A @ K 2 1
2 @ A M M M F I K JE I ?
2 HE = L A H= I 2 H A ? J = = C A A J E A ) I I A I I A J
A H A H I 2 H A ? J = = C A A J E A ) I I A I I A J
@ A I BE = EJ
? A H? E= A
%
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
1 A N EI JA = K J= J @ = F F H ? D A I @ A = = C A A J @ A F H A J G K E O = @ A JHA F HEI A I
= J L H= E A J = BB= EHA = K ? HF K I @ A ? = I I = ? A = J K H A
7 @ A @ A = JK HEJ " A G K = JHA EL A = K N
) . 8 1 + - 4 ) ) 6 7 4 -
1 A N EI JA HEA
@ A B H A @ = I
HC = EI = JE
, A I H= F F H ? D A A JI
I F HA J F K H JA JA H
@ A I O I J = JEI A H K A
@ = H? D A
7 A @ = H? D A
I O I J = JEG K A A N EI JA
= K I A E @ A HC = EI = JE
= EI A A A I J F = I
K JEEI A @ A = E HA
I O I J = JEG K A F = H J K I
A I = ? JA K HI
A HA I F A ? J @ K ? A HJ= E
B H = EI A @ = I =
? @ K EJA @ A F H A J A I J
A JH @ = I A I K HI
F A HI A A I I = EA @ A
I O I K I JH= EHA
, = L E@ ) 0 EI ] 6 M = H@ = 4 EI = JK HEJO @ A ^ 1 JA H = JE = K H = B 2 H A ? J
* K I E A I I 4 EI = = C A A J 5 F HE C ' ' % ! # ` " #
%
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
!
1 AAI N = EI? JA JEL= EJ K J= I @ JA @ F = HF A F H J @? D EL A IA @ JA JHA = = C A A I A = JK @N A= ? FJEL H EJ A JI GKH@E E O = = EHA @ IA
JHA F HEI A I
= @ J A A JHA L H= FEHEI A A J ? = BB= EHA A= JK A I? EHF JKCIHA@ H A = ? KN I O= I I JI = A ? IA@ A C= AJ IK JE H A - 4 2
JA F I F = I I I
= ? JEL EJ I C H A I @ = I - 4 2
= ? J EL EJ I F H = J E A A I
F A J EJ I F H A J I
C H = @ I F H A J I
= A I ' & = A I ' ' = A I
= A I
= ? JEL EJ I C H A I = EA K HI
= D A K HA K I A A J A I K JEI E B H = JEG K A I - 4 2 A @ EI F I A J F = I
A ? HA @ A I B ? JE = EJ I HA G K EI A I
%
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
"
4 = HA I I J A I F H A JI F K L = J > BE? EA H @ A HA I I K H? A I D K = E A I @ @ E A I
? A J I A A I F = HJ= C A H A E E EI = J A I ? BEJI
1 I = C EJ @ K F H > A @ K = = C A A J @ A F H A J @ A H A
1 I A H I K J F K I B= ? EA A J HI G K A = I JHK ? JK HA HC = EI = JE A A
@ A A JHA F HEI A I O F H JA
4 A = JEL A A J = HA ? D A H? D A @ K F JE K @ = I = ? = JE @ A I HA I I K H? A I
E I = C EJ @ K F H > A = C HEJD EG K A ? F A N A A J A I H I K J= JI BBA HJI
F = H @ EL A HI A I D A K HEI JEG K A I A @ A J F = I J K K HI @ A I H I K J= JI I = JEI B= EI = JI
% !
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
H C = EC H = A B ? J E A @ K A HC = EI = JE
A * EC * I I
A I @ EH A ? J A K H I
A I ? D A B I @ A @ EL EI E I
A I ? D A B I
@ A I A H L E? A I
A I F H = J E A I
% #
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
HC = EI = JE I J H K ? J K H A B ? J E A A
EL A = K @ A
? H @ E = J E
@ A I F H A JI
F A HI A
B H J A A J
E F EG K A
@ = I A I F H A JI
F A HI A F K I
B = E> A A J
E F EG K A
@ = I A I F H A JI
% $
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
HC = EI = JE I J H K ? J K H A B HJA A J = J H E? EA A
A > I I
@ A I ? D A B I
@ A F H A J
A I ? D A B I
@ A F H A J
EL A = K @ A
? H @ E = J E
@ A I F H A JI
% &
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
HC = EI = JE I J H K ? J K H A F = H F H A J
A I ? D A B I
@ A F H A J
EL A = K @ A
? H @ E = J E
@ A I F H A JI
% '
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
"
4 = HA I I J A I F H A JI F K L = J > BE? EA H @ A HA I I K H? A I D K = E A I @ @ E A I
? A J I A A I F = HJ= C A H A E E EI = J A I ? BEJI
5 7 6 1
A JJHA A F = ? A K B HK
E F EG K = J ? D A BI @ A F H A JI
A J ? D A BI @ A I A HL E? A I
= L A ? F K H > A ? JEB
A F = HJ= C A @ A I HA I I K H? A I
D K = E A I @ A A JHA F HEI A
& !
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
"
4 = HA I I J A I F H A JI F K L = J > BE? EA H @ A HA I I K H? A I D K = E A I @ @ E A I
? A J I A A I F = HJ= C A H A E E EI = J A I ? BEJI
5 7 6 1
, JA H A JHA F HEI A @ K A I JHK ? JK HA F = H F H A J = = C A A J F = H F H A J
'
& "
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
"
4 = HA I I J A I F H A JI F K L = J > BE? EA H @ A HA I I K H? A I D K = E A I @ @ E A I
? A J I A A I F = HJ= C A H A E E EI = J A I ? BEJI
5 7 6 1 !
, JA H A JHA F HEI A
@ K 2
2 H A ? J BBE? A
& #
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
#
I A JHA F HEI A I I A JH K L A J @ = I > EC = JE @ A JHA F HA @ HA @ A F K I A F K I
@ A F A JEJI F H A JI I E K J= A J ? A J C HA H K JA F H J A B A K EA
HI G K A @ = I K A HC = EI = JE F K I EA K HI F H A JI I J ? @ K EJI @ A BH J
E A I J K JEA @ A I A @ JA H @ K JEI F K H A I F HE HEI A H
, = I G K A A I ? @ EJE I K K L A = K F H A J F A K JE JHA A ? A ? D
, = I G K A A I ? EH? I J= ? A I K F H A J A ? K HI F A K JE JHA E JA HH F K
3 K A I I J A I F H A JI G K E I E I ? HEL A J A BBA ? JEL A A J @ = I = I JH= J C EA
@ A A JHA F HEI A
& $
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
#
I A JHA F HEI A I I A JH K L A J @ = I > EC = JE @ A JHA F HA @ HA @ A F K I A F K I
@ A F A JEJI F H A JI I E K J= A J ? A J C HA H K JA F H J A B A K EA
5 7 6 1
2 I EJE A H A I F H A JI A I K I F = H H= F F HJ = K N = K JHA I
E J H J I JH= J C EG K A
1
-
*
0
= EI = K I I E A HEI G K A F F HJK EJ
/
.
,
+
)
8 )
& %
2 EA HHA * = ( ? A H ? D

A I ? D = A C A I @ K = = C A A J @ A F H A J @ A H A
#
I A JHA F HEI A I I A JH K L A J @ = I > EC = JE @ A JHA F HA @ HA @ A F K I A F K I
@ A F A JEJI F H A JI I E K J= A J ? A J C HA H K JA F H J A B A K EA
5 7 6 1
L EJA H A K J EJ = I E C
EL H= > A I J= H@ EBI
JA F I
A EA K H ? D = ? A A J @ A I EL H= > A I
JA F I
& '
2 EA HHA * = ( ? A H ? D

A I F H J = C EI J A I @ A I F H A JI
= H? D EJA ? JA
> = EA K H @ A F H ? @
= J H EI A
@ K L H A
= H C EA
= J H EI A
@ K L H A
? JH= ? J= J
= @ = J
@ A K H @ H@ HA
= JHA @ K L H= C A
= @ = J K ? J H = J
? D A B @ A F H A J
= JHA @ K L HA
'
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
= JE @ A ? O ? A @ A L EA
D HEJ A @ K = H A JE C
P + 0 .
= ? A A J
EI A I K H A = H? D
JA F I
!
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
A ? O ? A @ A L EA @ K F H A J I A H H EI
F K H? A J= C A @ = ? D L A A J
B= EI = > EEJ
@ ? EI E
@ O = A H
F = EBE? = JE
@ BE EJE
= JJHE> K JE @ A I
F HE ? EF = K N = H? D I
? I JHK ? JE
B= > HE? = JE
E I J= = JE
A I I = EI
EI A
A
H K JA
JA F I
2 9 / HHEI = = C E C F H A ? J E JA HB= ? A I A O F E JI J F H A ? J I K ? ? A I I E 2 H A ? J
= = C A A J D = @ > , 1 + A = @ 9 4 E C - @ I @ - @ A M ; H 8 = I JH= @
4 A E D @ ' & & $ ` # #
!
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
A ? O ? A @ A L EA @ K F H A J I A A A O
@ A I ? EG K A I
> A I E I
JA ? D C EA I
? ? A F J
B= EI = > EEJ
@ BE EJE
? JH A
@ A F H @ K EJ
= F F H
H = EI = JE
? JH A
@ A F H A J
EI A A
H K JA
F = EBE? = JE A N ? K JE EI A A
H K JA
) A A O 6 D A A M F H A ? J A L EH A J E A M @ E A I E I B F H A ? J = = C A A J
A N E C J ) A N E C J * I ' &
!
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
A ? O ? A @ A L EA ? ? A F J K = EI = J E = J H E= EI = J E
EL A = K @ A ? F A N EJ
I E F A ? F A N A
? ? A F J K = E I = J E
= J H E =
E I = J E
JA F I
! !
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
7 A L EI E E J C H= JEL A @ K ? O ? A @ A L EA @ K F H A J I A = ? I J A
> A I E
2 D = I A ) B= EI = > EEJ
I = L EH
B = EH A
2 D = I A , HA J K H @ A N F HEA ? A
@ ? EI E @ O = A H
2 * = , / K H? / = ? I JA 6 D A EBA ? O ? A B JA ? D E? = F H A ? JI
2 H A ? J = = C A ! ! = H? D ` '
2 D = I A * I ? A = HEE
2 D = I A + A N ? K JE
= L = JF H A J F H A J
1 1 6 - 5
1 1 6 - 5
! "
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
A ? = H = ? J H A = J EA J H F EG K A @ K ? O ? A @ A L EA @ K F H A J
@ ? EI E @ O = A H EL H= > A I I
F D = I A = L = J F H A J F D = I A F H A J
HA G K EA HJ
@ A = ? H = J EL EJ
K A B H A @ A @ I H @ H A
> B EG K A
HA G K EA HJ
@ A = H EC K A K H
H @ H A
E @ E I F A I = > A
2 * = , / K H? / = ? I JA 6 D A EBA ? O ? A B JA ? D E? = F H A ? JI
2 H A ? J = = C A ! ! = H? D ` '
JA F I
! #
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
= @ E A I E B H = ? J = A @ K ? O ? A @ A L EA @ K F H A J
H @ = ? JE @ K @ ? K A J
@ A I O I JD I A @ = L = JF H A J
H = EI = JE @ K F H J JO F A
2 * = , / K H? / = ? I JA 6 D A EBA ? O ? A B JA ? D E? = F H A ? JI
2 H A ? J = = C A ! ! = H? D ` '
H @ = ? JE @ K A
I F ? EBE? = JE
H = EI = JE @ K K JE= C A
@ A B= > HE? = JE
JA F I
! $
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
A ? O ? A @ A L EA @ K F H A J I A A 2 *
2 H ? A I I K I
@ E EJ E= J E
2 1 5 J= @ = H@ + EJJA A ' ' $
) C K E@ A J JD A 2 H A ? J = = C A A J
* @ O B M A @ C A 7 F F A H , = H> O 2 )
2 H A ? J = = C A A J 1 I JEJK JA
= = 2 * M M M F E HC
2 H ? A I I K I
@ A ? J H A
2 H ? A I I K I
@ A F = EB E? = J E
2 H ? A I I K I
@ A J A H E = EI
2 H ? A I I K I
@ A N ? K J E
! %
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
A I F H ? A I I K I
F H E ? EF = K N
@ K = = C A A J
@ A F H A J
I A A 2 *
1 EJ E= JE C 2 H ? A I I A I
5 + 2 -
# 1 EJE= JE
5 + 2 -
# 5 ? F A
2 = E C
5 + 2 -
# ! 5 ? F A
, A BE EJE
+ J H E C ? H A 2 H ? A I I A I
+ 7 1+ ) 6 1
! 2 A HB H = ? A
4 A F HJE C
6 1 -
$ ) ? JEL EJO
, A BE EJE
+ 5 6
% 4 A I K H? A
2 = E C
1 6 - / 4 ) 6 1
" 1 JA C H= JA @
+ D = C A + JH
2 = E C ? H A 2 H ? A I I A I
2 4 + 7 4 - - 6
$ + JH= ? J
+ I A K J
6 1 -
$ ) ? JEL EJO
5 A G K A ? E C
6 1 -
$ ! ) ? JEL EJO
, K H= JE
- I JE = JE C
+ 5 6
% + I J
- I JE = JE C
4 15
4 EI
= = C A A J
2 = E C
+ I E C 2 H ? A I I A I
+ 7 1+ ) 6 1
" ) @ E EI JH= JEL A
+ I K HA
6 1 -
$ " 5 ? D A @ K A
, A L A F A J
+ 5 6
% ! + I J
* K @ C A JE C
1 6 - / 4 ) 6 1
" 2 H A ? J 2 =
, A L A F A J
- N A ? K J E C ? H A 2 H ? A I I A I
1 6 - / 4 ) 6 1
" 2 H A ? J 2 =
- N A ? K JE
! &
2 EA HHA * = ( ? A H ? D

5 K H A I ? O ? A I @ A L EA @ A I F H A JI
+ - 3 7 1 . ) 7 6 4 - 6 - 14
2 D = I A @ A
@ B E EJ E
2 D = I A
@ E EJ E= J E
2 D = I A
@ A F = EB E? = J E
2 D = I A @ A
J A H E = EI
2 D = I A
@ A H = EI = J E
JA F I
! '
2 EA HHA * = ( ? A H ? D

A H ? E @ A L J H A = J J A J E