THE LIST - Sydney Essential Oil Co.

Retailing
Products sold under the ‘Sydney Essential Oil Co.’
brand are not available for retailing. Instead, please
talk to us about our Private Label OEM service or
our selection of ‘Clean-Skin’ essential oils and massage
oils available in 10 packs. Read more page 4.
ORdeR Payment
Customers are required to pay for their orders
prior to dispatch of goods. We accept Visa, MasterCard,
American Express, BPAy, Bank Deposit, Cash
(pick-ups only), Telegraphic Transfer, Letter of Credit,
or Documentary Credit (bank draft).
CRedit aCCOunts
30-day credit accounts are available on request for
customers holding a current Australian Business
Registration Certificate and ABN, who have a prior
ordering history of A$1000 (minimum) per month. Please
contact our Accounts Department for an application
form. Credit Account approval is at the discretion of
the Company. Credit terms may be withdrawn without
notice at the discretion of the Company.
CheCk yOuR ORdeR
Upon receipt of your goods, please check the contents
of your delivery against the enclosed invoice. In the event
an item is on back order, this will be stated on your
invoice and you will not be charged* until the item is
shipped. (*except in the case of prepaid online orders.)
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TRADING TERMS
RetuRns/exChange/Refunds
If you detect any discrepancy with goods supplied, it is a
condition of return/exchange/refund that you report this
discrepancy to our Customer Service Department on 02
9565 2828 or sales@seoc.com.au within 5 working days
of receipt of your order (postal time will be taken into
account). Goods approved for return/exchange/refund
should be packed carefully to avoid damage in transit
and be accompanied by a copy of the invoice or invoice
no. and a written statement detailing reason of return.
COmPlianCe COnsideRatiOns when
manufaCtuRing & maRketing “COsmetiC
PROduCts” in austRalia
If you are manufacturing or intending to manufacture
and market cosmetic-type products in Australia we
recommend that you familiarise yourself with Australian
Government regulations that are applicable in this country.
Following is a summary of information published on the
internet. For further professional assistance we recommend
contacting a Regulatory Consultant in your area.
(1) PeRmissible ingRedients. There are mandatory
requirements for permissible ingredients in products
marketed as ‘cosmetics’. National Industrial Chemicals
Notification and Assessment Scheme (NICNAS) provide
information on all relevant regulations. Visit www.
nicnas.gov.au to download the NICNAS COSMETICS
GUIDELINES 2007. (Latest version 17 September 2007,
Modified 2 December 2008 * ).
+
(2) labelling RequiRements. There are mandatory
labelling requirements for the labelling of cosmetic
products manufactured in, or imported into, Australia.
All suppliers – including manufacturers, importers,
distributors and retailers – must comply with the
mandatory information standard, which is enforced
by the ACCC. Visit www.accc.gov.au to download the
mandatory information standard for COSMETICS &
TOILETRIES INGREDIENT LABELLING.
+
(3) COsmetiC OR theRaPeutiC. There are mandatory
regulations relating to marketing products as either
“cosmetic” or “therapeutic”. The Therapeutic Goods
Administration (TGA) regulates how these differences
are determined. Visit www.tga.gov.au to download the
COSMETIC CLAIMS GUIDELINES (Latest version 9 May
1997 * ).
fuRtheR tO this,
(4) CeRtified ORganiC. If your cosmetic products
incorporate the use of Certified Organic ingredients
and you wish to make any label or marketing claims
and/or use the ‘Bud’ logo, additional compliance to
the Australia Organic Standard (AOS) is also a
requirement. Visit www.australianorganic.com.au
to download the latest version of the BFA ORGANIC
STANDARD (Version 6*).
*
Correct at time of printing. Check websites regularly for updates.