Achievement of Client's Charter Report 2013 / Laporan ... - Port Klang

Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : FINANCE / KEWANGAN6To ensure that every payment is made within fourteen(14) working days from the date of receipt of completedocuments. / Memastikan Pembayaran dapat dibuatdalam tempoh empat belas (14) hari bekerja daritarikh dokumen lengkap diterima.100% 100% 100%Department / Jabatan : PROPERTY MANAGMENT / PENGURUSAN HARTANAH7To ensure that every complete application to leasePKA land and buildings is processed within three (3)months from the date of receipt for Board’s decision. /Memastikan setiap permohonan pajakan LPK tanahdan bangunan dalam tempoh tiga (3) bulan dari tarikhditerima untuk keputusan Jemaah LembagaTo ensure that every complete application to rent PKAland and buildings is processed within one (1) monthfrom the date of receipt for Management’s decision. /Memastikan setiap permohonan sewaan tanah danbangunan LPK yang lengkap diproses dalam masasatu (1) bulan dari tarikh diterima untuk keputusanpengurusan.100% 100% 100%100% 100% 100%Department / Jabatan : INFORMATION TECHNOLOGY / TEKNOLOGI MAKLUMAT8To ensure that all ICT systems breakdown areresolved within four (4) hours, failing which, manualprocess takes effect as per the Standard OperatingProcedure (SOP). / Memastikan segala gangguansistem ICT diselesaikan dalam tempoh masa empat(4) jam. Sekiranya gangguan sistem tidak dapatdipulihkan dalam masa empat (4) jam, proses manualakan diaktifkan seperti yang terkandung dalamStandard Operating Procedure (SOP).100% 100% 100%

Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : CIVIL ENGINEERING / KEJURUTERAAN AWAM9To ensure that development plans within the port areaare in accordance with Port Development Plan andsigned within seven (7) working days uponsubmission. / Memastikan pelan-pelan pembangunandi dalam kawasan pelabuhan yang diterima adalahmengikut Pelan Pembangunan Pelabuhan danditandatangani dalam tempoh tujuh (7) hari bekerja100% 100% 100%Department / Jabatan : MECHANICAL & ELECTRICAL ENGINEERING / KEJURUTERAAN MEKANIKAL & ELEKTRIK10To ensure that any minor interruption to electricitysupply can be restored within three (3) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala kecil dapat dipulihkan dalam tempohkurang dari tiga (3) jam.To ensure that any major interruption to electricitysupply can be restored within twenty-four (24) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala besar dapat dipulihkan dalam tempohkurang dari dua puluh empat jam (24) jam.100% 100% 100%100% 100% 100%Department / Jabatan : PLANNING & DEVELOPMENT / PERANCANGAN & PEMBANGUNAN11To ensure that Port Klang’s monthly performance forthe proceeding month is prepared by 12th of thefollowing month for clients’ information. / Memastikanagar prestasi kendalian di Pelabuhan Klang bagisetiap bulan dapat disediakan bagi maklumatpelanggan selewat-lewatnya pada 12hb. bulanberikutnya100% 100% 100%