Pencapaian Piagam Pelanggan - Port Klang

Num Client's Charter / Piagam Pelanggan Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDepartment / Jabatan : CIVIL ENGINEERING / KEJURUTERAAN AWAM9To ensure that development plans within the port areaare in accordance with Port Development Plan andsigned within seven (7) working days uponsubmission. / Memastikan pelan-pelan pembangunandi dalam kawasan pelabuhan yang diterima adalahmengikut Pelan Pembangunan Pelabuhan danditandatangani dalam tempoh tujuh (7) hari bekerja100% 100% 100% 100% 100% 100% 100% 100%Department / Jabatan : MECHANICAL & ELECTRICAL ENGINEERING / KEJURUTERAAN MEKANIKAL & ELEKTRIK10To ensure that any minor interruption to electricitysupply can be restored within three (3) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala kecil dapat dipulihkan dalam tempohkurang dari tiga (3) jam.To ensure that any major interruption to electricitysupply can be restored within twenty-four (24) hours. /Memastikan bahawa segala gangguan bekalanelektrik berskala besar dapat dipulihkan dalam tempohkurang dari dua puluh empat jam (24) jam.100% 100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100% 100% 100% 100% 100%Department / Jabatan : PLANNING & DEVELOPMENT / PERANCANGAN & PEMBANGUNAN11To ensure that Port Klang’s monthly performance forthe proceeding month is prepared by 12th of thefollowing month for clients’ information. / Memastikanagar prestasi kendalian di Pelabuhan Klang bagisetiap bulan dapat disediakan bagi maklumatpelanggan selewat-lewatnya pada 12hb. bulanberikutnya100% 100% 100% 100% 100% 100% 100% 100%