garis panduan kriteria & standard bagi kursus pengajian - Jabatan ...

Standard Bidang Tertentu, Lembaga Akreditasi Negara, Julai 2004Jadual 2Table 2Jadual 2: Reka Bentuk Komponen Kursus Pengajian Diploma KesetiausahaanTable 2: The Design of the Diploma Components of SecretaryshipKandungan / Content· Teknologi Pejabat dan Komunikasi / Office Technology & Communication- Teknik & penggunaan papan kekunci (minimum 45 ppm, dengan ketepatan 96%dan ke atas ) / Keyboarding skills & techniques (minimum 45 wpm, with accuracyof 96% and above)- Persembahan / Grafik / Presentation/Graphics- Spreadsheet- Desktop Publishing- Melayari Laman Internet / Surfing the Web- Komunikasi Elektronik / Electronic Communication- Pemprosesan Data / Data Processing- Pencarian sumber maklumat / Sourcing information· Pengurusan Pejabat / Office Management- Kemahiran Interpesonal /Interpersonal Skills- Perhubungan Awam / Public Relations- Kemahiran Organisasi / Organisational Skills- Menguruskan perjalanan / Travel arrangements- Mesyuarat & konferens / Meetings & conferences- Kesihatan & Keselamatan / Health & safety- Kemahiran Pembelian & Tawar-Menawar / Purchasing & negotiating skills· Fungsian Bidang Busines / Functional Areas of Business- Pengurusan / Management- Sumber Manusia / Human Resource- Pemasaran / Marketing- Akaun / Kewangan / Accounting/Finance- Undan-Undang Perniagaan / Business Law· Kemahiran Imej Professional / Professional Image Skills- Protokol / Protocol- Etika Busines / Business Ethics- Etika Sosial / Social Ethics- Bersolek, Gaya Berjalan & Berdiri / Grooming & Deportment- Etiket Komputer / Computer Etiquette· Pengambilan Nota (BM / BI) / Note Taking (Malay / English)- Ketepatan (96% dan ke atas) / Accuracy (96% and above)Page 93 of 96