garis panduan kriteria & standard bagi kursus pengajian - Jabatan ...

Standard Bidang Tertentu, Lembaga Akreditasi Negara, Julai 2004Jadual 1: Reka Bentuk Komponen Kursus Pengajian Sijil KesetiausahaanTable 1: The Design of the Certificate Components of SecretaryshipJadual 1Table 1Kandungan / Content· Kemahiran Pengkomputeran Pengguna / End-user Computing Skills- Word Processing- Persembahan / Grafik / Presentation / Graphics- Spreadsheet- Memasukkan dan mengambil data /Keying in and retrieving data· Komunikasi (BM / BI) / Communication (Malay / English)- Pertuturan / Verbal- Penulisan / Written· Penggunaan Papan Kekunci / Keyboarding- Kelajuan (minimum 35 patah perkataan per minit) / Speed (minimum 35 wpm)- Ketepatan (96% dan ke atas) / Accuracy (96% and above)- Hamparan Elektronik / Layout proficiency· Sistem Organisasi Pejabat dan Prosedur / Office Organization Systems and Proceduresa. Peralatan Pejabat / Office Equipment- Teknik menelefon / Telephone techniques- Reprografi / Reprography- Latihan praktikal dalaman / Internal practical training- E-fail dan penyimpanan rekod / E-filing and record keepingb. Prosedur pejabat / Office Procedures- Alat Bantu Ingatan (Catatan Harian, Perancangan) /Memory aids (diaries,planners)- Pengurusan rekod / Record management- Pengurusan surat-menyurat / Handling of mail- Perjumpaan & sambutan / Meet & greet visitors- Kawalan wang runcit / Handling petty cash· Asas Kemahiran Imej Profesional / Basic Professional Image Skills- Etika Busines / Business Ethics- Etika Sosial / Social Ethics- Bersolek, Gaya Berjalan & Berdiri / Grooming & Deportment- Etiket Komputer / Computer EtiquettePage 92 of 96