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MALAYSIAN ASSURANCE ALLIANCE BERHAD - MAA

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BORANG MAKLUM BALAS<br />

FEEDBACK FORM<br />

4. SILA TANDAKAN () JENIS MAKLUM BALAS:<br />

PLEASE TICK () TYPE OF FEEDBACK:<br />

Tuntutan<br />

Claims<br />

Kelewatan<br />

Delay<br />

Pengunderaitan<br />

Underwriting<br />

Tiada pembaharuan<br />

Non-renewal<br />

Pemasaran & Penjualan<br />

Marketing & Sale<br />

Perkhidmatan ejen<br />

Agent’s services<br />

Tidak berpuas hati dengan tawaran<br />

Unsatisfactory offer<br />

Kelewatan mengeluarkan Sijil<br />

Delay in Certificate issuance<br />

Teknik jualan secara paksa<br />

Pressure selling techniques<br />

Penolakan<br />

Repudiation<br />

Tidak menerima Sijil<br />

Non-receipt of Certificate<br />

Nilai serahan<br />

Surrender values<br />

Illustrasi jualan & risalah<br />

yang mengakibatkan salah<br />

faham<br />

Misleading illustrations &<br />

brochures<br />

Pembatalan Sijil<br />

Certificate cancellation<br />

Lain-lain, sila nyatakan:<br />

Others, please state:<br />

5. BUTIR-BUTIR MAKLUM BALAS<br />

FEEDBACK’S DETAILS<br />

MAKLUM BALAS SAYA ADALAH SEPERTI BERIKUT: (Sila lampirkan salinan dokumen-dokumen<br />

yang berkaitan dengan maklum balas ini dan pastikan fakta-fakta mengenai maklum balas ini<br />

diterangkan dengan jelas)<br />

MY FEEDBACK IS AS FOLLOWS: (Please enclose photocopies of the relevant documents and ensure<br />

that the facts of feedback are explained clearly)<br />

2

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