Vegyes állások - Alumni

• In case of a technical escalation provide support to agents and mentorsLocation:DebrecenHow to apply/ contact information:If you are interested in the above position please send your professional CV in English (andpreferably French) with BUD-78-11 reference number to the following e-mail address:HuSSC@trenkwalder.comOn behalf of our multinational Client which are one of Europe's leading providers ofcommunications services we are currently looking for:Help desk agent 1st line (Debrecen)Requirement(s):• Fluency in English is mandatory• Fluency in French / German / Italian / Spanish / Danish / Swedish• IT affinity• MS Office knowledge• Good written and oral communications skills• Good problemsolving skillsTask(s):• Responds to inbound telephone calls from customers reporting problems• Opens trouble tickets to record all actions taken to effect resolution of customerproblems• Contacts customer directly, providing notification of error conditions affectingcusomer's services• Updates on existing problem conditions and coordination of ticket activities to closure• Maintains responsibility for the ticket throughout its life cycle, even when transferredto another department.Location:DebrecenHow to apply/ contact information:If you are interested in the position please send us your English CV to the following e-mailaddress with the name of position and reference number BUD-78-9:HuSSC@trenkwalder.com