Vegyes állások - Alumni

• Some years of experience in Customer Service Desk• Strong customer and team-oriented focus, process approach• Able to type quickly (35 words per minute) in foreign language• Quick to learn technical and travel topics• Excellent communication skills, client-oriented• Willingness to work in shiftsTask(s):• Performing troubleshooting on all incoming calls emails, problem management• Provide customer service and offer solutions to customers during and after theirtravels• Escalation on calls in case of special booking problems• Managing incoming calls and recording all the call-related information on the internalsystem• Review support documentation and recommend changes and additional informationLocation:BudapestHow to apply/ contact information:If you are interested in the above position please send your professional CV in English andFrench with BUD-76-4 reference number and the name of the position to the following e-mailaddress:HuSSC@trenkwalder.comOn behalf of our multinational IT service provider we are looking for a new colleague inthe following responsive position:Customer Service Desk Agent 2nd level (Debrecen)Requirement(s):• Fluency in English is mandatory• Minimum 1-2 years of experience in an IT support environment, Cisco knowledge isan advantage• Strong customer and team-oriented focus, process approach• Quick to learn technical and procedural topics• Excellent communication skills, client-orientedTask(s):• Performing troubleshooting on all incoming calls, problem management• Escalation on calls in case of special technical problems• Managing incoming calls and recording all the call-related information in the internalsoftware• Review support documentation and recommend changes and additional information