Techsense Magazine #07

#07

GenAI
Business Center
Welcome to the world of what’s possible with
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A hub for innovation and transformation
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Patrice Witz
Advisory Partner, Technology Partner
and Digital Leader,
PwC Luxembourg
+352 621 333 533
patrice.witz@pwc.lu
Grégory Weber
Managing Director, Experience Center
Leader,
PwC Luxembourg
+352 621 336 175
gregory.weber@pwc.lu
Andreas Braun
Advisory Director, AI & AI Lab Leader,
PwC Luxembourg
+352 621 332 366
andreas.braun@pwc.lu
pwc.lu

TECHSENSE Magazine #07
EDITO
Chères lectrices, chers lecteurs,
Autrefois considérée comme une simple mesure
de réduction de coûts, l'externalisation est
aujourd'hui au cœur des stratégies informatiques.
Les organisations se tournent désormais vers des
fournisseurs de services de nouvelle génération
pour les aider à relever certains de leurs plus
grands défis.
Kamel Amroune CEO
Diverses forces contribuent à ce
changement: technologies de
rupture, cloudification accélérée,
généralisation du télétravail, raréfaction des
compétences, pressions réglementaires,
évolution des risques... Tous ces facteurs
agissent comme des catalyseurs particuliers
et augmentent la demande pour des
services capables d'apporter des solutions
concrètes aux besoins les plus pressants des
entreprises. Les experts prévoient ainsi un
taux de croissance annuel de 13,6% jusqu'en
2030 pour l'industrie de l'externalisation
informatique, tous modèles confondus –
outsourcing traditionnel, managed services
et cloud managed services. La part de ces
derniers, évaluée à 83,3 milliards de dollars
en 2021, devrait atteindre 319,4 milliards de
dollars d'ici 2031, soit un taux de croissance
annuel moyen de 14,5%.
L'avenir de l'externalisation informatique
réside également dans l'exploitation
de l'énorme potentiel des technologies
émergentes - intelligence artificielle,
machine learning, ou encore edge
computing - appelées à stimuler l'innovation
et transformer radicalement l'efficacité
des processus. La convergence des cloud
managed services avec le cloud hybride, le
DevOps et la conteneurisation contribuera
aussi à façonner le développement du
secteur.
Ces perspectives seront largement débattues
lors de la première édition de Nexus2050, le
nouvel événement technologique international
lancé conjointement par The Dots et Maison
Moderne, qui se déroulera les 26 et 27 juin
prochains dans les infrastructures de Luxexpo
The Box. Vous y êtes chaleureusement invités:
ce point culminant de l'agenda technologique
accueillera 200 speakers qui animeront 50
heures de conférences de divers formats -
keynotes, discussions informelles et tables
rondes - sur quatre scènes thématiques.
L'édition inaugurale de Nexus2050 mettra
l'accent, outre l'intelligence artificielle, sur
des thèmes clés pour le développement
de l'économie tels que la durabilité, la
cybersécurité, la technologie financière et
l'attraction des talents.
À côté des conférences et des débats, vous pourrez
visiter des stands d'exposants répartis sur 4 villages
et participer à des visites guidées. Vous aurez
l'opportunité d'accéder à un espace de rencontres
internationales encadré par la Chambre de Commerce
du Luxembourg et le Ministère des Affaires étrangères,
ou encore profiter d'opportunités de networking
uniques couronnées par un dîner de gala réunissant
plus de 1.200 décideurs locaux et internationaux.
Impatient de vous y retrouver, je vous souhaite
bonne lecture de ce nouveau numéro de TechSense
Magazine.
03

#07
SOMMAIRE
06
Inform
22
Learn
38
Solve
52
Network
08
Kyndryl
Agility & Intelligence:
The Cornerstones of Modern
IT Operations
10
Addressing
the Talent Gap Leveraging
Outsourcing to Fill Tech Skill
Shortages
12
Luxprovide
Harnessing the Power
of Supercomputing:
The minds behind MeluXina
14
Cybersecurity in the Context
of Outsourcing Ensuring Data
Protection and Compliance
16
Anidris
L'Art de l'advisory personnalisé
selon Aymeric Carraro
18
PwC
Managed Services for
Alternatives powered by “e-CS”
28
Telindus
Décrypter les tendances
du Cloud et de l’Outsourcing
30
ASP
Here Comes a New Challenger
32
Nutanix
7 years Nutanix in Luxembourg
34
NSI
Navigating the Evolving
Regulatory Landscape with
a Compliant Cloud
36
The Role of Managed Service
Providers in Supporting Remote
Workforces
40
Luxembourg Stock Exchange
Unlocking the Power of Cloud
Computing
42
Reply
Strategic Outsourcing: Fueling
Competitiveness in Financial
Organizations
44
Enhancing Business Agility
Through Strategic IT
Outsourcing Partnerships
46
Fujitsu
Enhancing Business Through
App Modernization
48
Beyn
BEYN votre partenaire pour une
transformation digitale.
50
The Future of IT Outsourcing
Emerging Trends and
Innovations
54
Techsense Summit
Hack Me if You Can
56
TN'Teens
19
The Evolution of IT Outsourcing
From Traditional Models to
Cloud Managed Services
20
Econocom
Econocloud
04

AI-driven
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in crafting AI-powered solutions and building secure,
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01
Inform
{ Verbe transitif }
Faire savoir quelque chose à quelqu’un,
le porter à sa connaissance, le lui apprendre.
06

Soyez zen
on s’occupe de tout !
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Audit informatique
Consulting
Migration vers le cloud
Support aux utilisateurs
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we deliver value.

TECHSENSE Magazine #07
Inform
Agility & Intelligence:
The Cornerstones of
Modern IT Operations
| By Kyndryl |
All companies, no matter their industry, share a
common challenge with their IT environment:
growing complexity. To anticipate the pitfalls this
complexity brings in terms of reliability, security and
efficiency of IT operations, businesses are adopting
new methodologies. Approaches such as agile and
continuous integration / continuous deployment,
initially popular in application development, have
trickled over to IT Operations and have proven
their merits. ModernOps is gaining widespread
adoption among companies, transcending traditional
boundaries and proving to be a transformative force.
We spoke with Hendrik Devos, technology Lead at Kyndryl Belux
and Marnix Gillis, Distinguished Engineer at Kyndryl about how
ModernOps transforms IT organisations by fostering a collaborative
culture that prioritises adaptability, innovation and continuous
learning, ultimately driving sustainable business outcomes.
What are the fundamentals of ModernOps?
Hendrik Devos: “ModernOps is grounded in three fundamental
principles. The first principle focuses on the concept of agile
teams. These are teams composed of individuals from various
disciplines, unified in managing a service. Importantly, this service
is not merely relevant to IT, but crucial to the business itself. These
teams are guided by clear priorities that are in direct alignment
with the value they bring to the business.
The second principle is about leveraging data and artificial
intelligence. The aim here is to use these technological tools
to gain insights and thereby improve operational results. This
principle underscores the importance of data and AI in enhancing
the efficiency and effectiveness of operations in a ModernOps
environment.
Finally, the third principle advocates for the automation of everything
that can be automated. The objective is to increase speed and
efficiency, while also reducing the potential for human error. By
automating processes wherever possible, ModernOps seeks to
streamline operations and ensure a higher standard of accuracy
and reliability in its processes.”
How does ModernOps impact IT operations and business
outcomes, according to you?
Marnix Gillis: “ModernOps isn’t about tools. It is about cultivating
the right mindset. ModernOps allows enterprises to navigate the
challenges that come by combining the old (legacy) world with the
new (cloud) world. IT Operations is traditionally a discipline where
the industry is lagging in terms of agility and pro-activity and the
adoption of public cloud has been a game-changer in this area.
When you apply agile principles to IT operations, you can expect IT
operations that are a foundation for digital innovation, rapidly and
reliably. ModernOps is a set of techniques, tools and technologies
that brings that agility to IT Operations. But it's not only about
agile practices. For Kyndryl, ModernOps encompasses a series of
practices such as FinOps (cost-conscious culture that maximises
return of IT investments), DevSecOps (join IT development and IT
operations to accelerate time-to-market, while ensuring security
and quality), Sustainability Operations (incorporating sustainability
in all IT decisions), Compliance and Security Operations (shiftleft
continuous security, compliance and risk management) and
Modern Multi-sourcing (the convergence of service management
and operations management)”.
“ModernOps leverages a combination of people, processes and
technology to provide enterprises with faster innovation, quicker
delivery into the hands of doers, but also agile, iterative and constant
delivery of value and ultimately better business outcomes,” adds
Hendrik Devos.
Devos continues: “Take for example FinOps, it is facilitated by a
tool. However, this tool won’t make any valuable suggestions to
reduce costs or optimise sustainability, unless you have a solid
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TECHSENSE Magazine #07
process in place to collect data that you can feed into the tool.
Cultural change is needed for your operations workforce because
they fundamentally need to change the siloed way they approach
operations.”
How has Kyndryl integrated the principles of ModernOps into
its own service delivery for IT operations?
Marnix Gillis: “Kyndryl has built an open engagement platform
that integrates the different technologies that come into play
when adopting ModernOps. This platform serves as the interface
that provides IT professionals with a holistic view of the health of
their IT environment. Kyndryl delivery teams use the platform to
design, build, manage and modernise the hybrid multi-cloud IT
environments of their customers. It is important to know that, with
Kyndryl Bridge, IT organisations can integrate their technology of
choice into the ModernOps ecosystem regardless of whether it’s onprem,
in the cloud or both. Kyndryl Bridge acts as a unifying force,
breaking down silos between diverse technologies and ensuring
they work harmoniously to support the organisation's objectives.”
Hendrik Devos,
Technology Lead at Kyndryl Belux
“In conclusion, the evolution towards ModernOps signifies more
than a tool-centric transition; it requires a fundamental shift in IT
Operations mindset. Grounded in principles of agility, data-driven
decision-making, and extensive automation, ModernOps offers
distinct advantages. It propels digital agility, ensuring faster
innovation, quicker and more reliable service delivery, and iterative
value generation. As highlighted by Hendrik Devos, its multifaceted
approach results in improved operational outcomes, translating to
reliable and secure business services with increased performance
and higher customer satisfaction”.
ModernOps isn’t about tools. It is about
cultivating the right mindset.
Marnix Gillis,
Distinguished Engineer at Kyndryl
09

TECHSENSE Magazine #07
Inform
Addressing
the Talent Gap
Leveraging
Outsourcing to Fill
Tech Skill Shortages
| By Michaël Renotte |
In the ever-evolving landscape of technology, the
demand for specialized skills continue to outpace
the availability of qualified talent, creating a
significant talent gap for many organizations. To
bridge this gap and meet the growing demands of
digital transformation, businesses are increasingly
turning to outsourcing as a strategic solution.
Leveraging outsourcing can effectively address tech
skill shortages and enable organizations to thrive in a
competitive market.
— Access to specialized expertise
One of the primary benefits of outsourcing is access to a vast pool
of specialized expertise and technical skills that may be scarce or
unavailable in-house. Outsourcing partners often have teams of
highly skilled professionals with deep domain knowledge in areas
such as software development, cybersecurity, data analytics, cloud
computing and emerging technologies. By tapping into this talent
pool, organizations can quickly fill skill gaps, accelerate project
delivery and access innovative solutions that drive business growth
and competitive advantage.
— Cost-effective talent acquisition
Hiring and retaining top-tier technical talent can be costly and
challenging, especially in competitive job markets. Outsourcing
provides a cost-effective alternative to traditional hiring by offering
access to skilled professionals at competitive rates. Instead of
investing in recruitment, onboarding, training and employee
benefits, organizations can leverage outsourcing partners to
access the talent they need on a flexible basis, scaling resources
up or down as needed to align with business demands and project
requirements.
— Scalability and flexibility
Tech skill shortages can hinder organizational growth and agility,
particularly when faced with fluctuating demand or project
complexities. Outsourcing enables organizations to scale their
technical capabilities quickly and flexibly in response to changing
business needs. Whether ramping up development teams for a new
project, augmenting existing resources to meet tight deadlines,
or accessing niche expertise for specialized tasks, outsourcing
partners provide the scalability and flexibility required to adapt to
dynamic market conditions and seize opportunities for innovation
and growth.
— Accelerated time-to-market
In today's fast-paced business environment, speed is often a critical
factor in gaining a competitive edge. Tech skill shortages can delay
project timelines, impede innovation, and hinder organizations'
ability to bring new products and services to market quickly.
Outsourcing enables organizations to accelerate time-to-market
by leveraging the expertise and resources of external partners
who specialize in rapid development, agile methodologies, and
efficient project delivery. By outsourcing certain aspects of
technology development and implementation, organizations can
expedite innovation cycles, seize market opportunities, and stay
ahead of the competition.
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TECHSENSE Magazine #07
Top internal challenges for
organizations in meeting
overall strategic priorities
Source: Deloitte Global Outsourcing Survey 2022
— Focus on core business objectives
Tech skill shortages can divert valuable resources and attention
away from core business objectives and strategic initiatives. By
outsourcing technical tasks and projects to external partners,
organizations can free up internal teams to focus on high-priority
activities that drive value and differentiation. Outsourcing allows
organizations to offload routine tasks, maintenance activities,
and specialized projects to skilled professionals, enabling internal
teams to concentrate on innovation, customer engagement and
business growth initiatives that are essential for long-term success.
50%
35%
32%
30%
28%
26%
22%
— Mitigating talent risks
Tech skill shortages can pose significant risks to organizations,
including project delays, quality issues and increased turnover rates.
By leveraging outsourcing, organizations can mitigate these risks
by diversifying their talent pool, accessing specialized expertise,
and reducing dependency on individual employees. Outsourcing
partners often have robust recruitment, training and retention
strategies in place to ensure continuity of service and minimize
disruptions to ongoing projects. Additionally, outsourcing allows
organizations to tap into global talent markets, accessing skilled
professionals from diverse backgrounds and geographies to meet
their specific needs.
Talent acquisition
Limited data analysis tools
& technologies
Limited collaboration
between functions
Employee retention
Lack of adequate skills
of employees
Lack of adequate data
Limited budget or visibility
into cash flow
Leveraging outsourcing is an effective strategy for addressing tech skill shortages and filling talent gaps in
today's competitive business environment.
By accessing specialized expertise, cost-effective talent acquisition, scalability and flexibility, accelerated
time-to-market, focus on core business objectives, and mitigating talent risks, organizations can overcome
the challenges posed by tech skill shortages and drive innovation, growth, and success in the digital age.
Strategic outsourcing partnerships empower organizations to build agile, resilient, and high-performing
teams that are capable of tackling complex challenges and seizing new opportunities in an ever-changing
technology landscape.
11

TECHSENSE Magazine #07
Inform
Harnessing the Power
of Supercomputing: The minds
behind LuxProvide | By Nastassia Haux, Yann Roll & Jérémy Diebold |
LuxProvide stands at the forefront of highperformance
computing (HPC) in Europe, driving
innovation and accessibility with its state-of-the-art
supercomputer, MeluXina. Throughout exchanges
with key figures at LuxProvide — Valentin Plugaru,
Eric Nilles, Alban Rousset, and Diem Bui — we
explore their unique contributions, journeys,
and visions for the future of supercomputing in
Luxembourg and beyond.
Valentin Plugaru, CTO
— From Concept to Reality:
Valentin Plugaru's Vision
Valentin Plugaru, Chief Technology Officer at LuxProvide, has
been instrumental in shaping the company's strategic direction.
With nearly 15 years of experience in HPC, Valentin has played a
pivotal role since the inception of LuxProvide. "My journey with
LuxProvide began around three years before the company was
officially established. I supported the national initiative which
laid the foundation for LuxProvide, particularly by advising on the
requirements for a new national supercomputing center," says
Valentin. "After years of dedicated effort, our hard work culminated in
the establishment of MeluXina, a 10 Petaflop/s supercomputer. Since
its inception, MeluXina has supported over 400 projects, benefiting
a diverse range of entities from startups to large industries."
Valentin emphasizes the importance of collaboration and innovation,
highlighting how MeluXina enables advanced prototyping and AI
applications. "We can prototype workflows using large-scale AI
models such as LLama from Meta, Mistral, and Falcon, essential for
current real-world AI workloads. This would not be feasible without
MeluXina's supercomputing capabilities. Our primary focus for 2024
is to strengthen our impact on the market. We aim to democratize
access to HPC across various sectors including public administration,
research and industry," he explains.
Eric Nilles, DevOps Engineer
— Advancing HPC Accessibility:
Eric Nilles' Journey
Eric Nilles, a DevOps Engineer at LuxProvide, brings a unique
perspective to the team with his background in hospitality
management and computer science. "My initial focus was on
managerial positions within the hospitality sector, but I soon
identified a recurring pattern around data and business intelligence.
This understanding prompted a career shift to pursue a Master's in
computer science," shares Eric.
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TECHSENSE Magazine #07
Eric is particularly excited about the MeluXina cloud project he’s
working on, which aims to combine cloud computing's flexibility
with the high-performance of supercomputing. "MeluXina’s cloud
is designed to facilitate tasks required for AI and LLM applications.
We aim to provide a seamless experience for users, allowing them
to leverage MeluXina's computational power more flexibly and
efficiently," he states.
Eric's ongoing efforts to enhance HPC accessibility include
integrating user-friendly tools like Jupyter Notebook, ensuring a
streamlined and custom-made experience for customers.
Diem Bui, Senior Solution Engineer
— Innovative Data Solutions:
Diem Bui's Objectives
Diem Bui, Senior Solutions Engineer specializing in Data Science
and AI products at LuxProvide, joined the team with extensive
experience with public cloud providers such as Google, IBM and
Microsoft but with no knowledge of supercomputing. "It took me
a while to explore the potential and differences between HPC and
public clouds. Now, I’m confident in my ability to leverage MeluXina’s
capabilities to deliver exceptional results for our clients," she says.
Diem strives to help businesses harness the power of data and
leverage HPC capabilities to build scalable products and achieve
leadership in a competitive market.
Alban Rousset, Business Development Executive
& Scientific Advisor
— Shaping the Future of Computing:
Alban Rousset's Contributions
Alban Rousset, a Scientific Advisor within the Solution and
Integration team, has a robust background in HPC and AI. "I joined
LuxProvide over three years ago as the first Solution Engineer
when the company was in its startup stage. My role encompassed
a wide range of tasks, from identifying potential use cases for our
supercomputing capabilities to exploring the full capacity of our
machines," recalls Alban. "Since then, my role shifted towards a
focus on business development and user training, fostering greater
adoption and innovation."
Alban likes simplifying complex concepts through analogies. "One
of my personal missions throughout my journey has been to make
supercomputing as accessible and user-friendly as possible. For
instance, comparing HPC to a highway facilitates understanding
of its principles," he explains. Alban highlights the importance
of democratizing supercomputing to compete at European and
international levels, stressing that without such capabilities,
competing with other companies would be virtually impossible.
"In order to reach our audacious goal of making supercomputing
an accessible tool, we organize hands-on workshops and training
sessions tailored to customers’ specific needs and their HPC maturity
levels. Our solutions and implementation team provide end-to-end
services from consulting to ongoing assistance," she explains.
Diem underscores LuxProvide's commitment to collaboration,
partnering with public research institutions and businesses to
drive innovation and growth.
— Conclusion:
The insights from Valentin Plugaru, Eric Nilles, Alban
Rousset and Diem Bui emphasize LuxProvide's
commitment to innovation, accessibility and
collaboration in the realm of high-performance
computing. Their collective efforts ensure that
MeluXina not only meets the current needs of various
sectors but also paves the way for future technological
advancements. As LuxProvide continues to grow, it
remains a strategic partner for organizations and
research institutions, driving digital innovation and
enhancing competitiveness on a global scale.
13

TECHSENSE Magazine #07
Inform
Cybersecurity
in the Context
of Outsourcing
Ensuring Data
Protection and
Compliance
| By Michaël Renotte |
In an era where businesses increasingly rely on
outsourcing partners to manage critical IT functions,
cybersecurity has emerged as a top concern. With
sensitive data being shared and accessed across
organizational boundaries, ensuring robust data
protection and compliance with regulatory requirements
has become paramount. This article delves into the
importance of cybersecurity in the context of outsourcing
and provides insights into strategies for safeguarding data
and maintaining compliance.
14

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TECHSENSE Magazine #07
— Understanding the risks of outsourcing
Outsourcing IT functions introduces inherent cybersecurity risks, as third-party vendors may
have access to sensitive data, systems, and networks. From software development and cloud
hosting to managed services and technical support, outsourcing arrangements involve sharing
information with external entities, increasing the surface area for potential cyber threats. Common
risks include data breaches, unauthorized access, insider threats, supply chain vulnerabilities,
and compliance lapses.
— Implementing a risk-based approach
To mitigate cybersecurity risks associated with outsourcing, businesses should adopt a risk-based
approach that involves assessing and prioritizing risks based on their likelihood and potential impact.
Conducting thorough risk assessments, evaluating vendor security practices, and identifying critical
data and assets are essential steps in the risk management process. By understanding the risk
landscape, businesses can tailor their cybersecurity measures and allocate resources effectively
to protect against the most significant threats.
— Establishing robust security controls
Effective cybersecurity in the context of outsourcing requires implementing robust security controls
to safeguard data and systems from unauthorized access, disclosure, alteration, and destruction.
This includes deploying technologies such as firewalls, intrusion detection systems, encryption,
and multi-factor authentication to protect against external threats. Additionally, businesses
should enforce strong access controls, regularly patch and update software, and conduct security
awareness training to mitigate the risk of insider threats and human error.
— Securing data in transit and at rest
Given the distributed nature of outsourcing arrangements, securing data in transit and at rest is
critical to prevent unauthorized interception or access. Businesses should implement encryption
protocols to protect data as it travels between systems and networks, whether through virtual private
networks (VPNs), secure sockets layer (SSL) connections, or encrypted email communication.
Similarly, data stored on servers, databases, or cloud storage platforms should be encrypted to
ensure confidentiality and integrity.
— Ensuring compliance with regulations
In addition to protecting data from cyber threats, businesses must also ensure compliance with
relevant regulations and industry standards governing data privacy and security. Depending on the
industry and geographic location, outsourcing arrangements may be subject to regulations such
as the General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard
(PCI DSS), or the Sarbanes-Oxley Act (SOX). Businesses should work closely with outsourcing
partners to ensure adherence to regulatory requirements and incorporate compliance obligations
into contractual agreements.
— Conducting ongoing monitoring and assessment
Cybersecurity is not a one-time effort but requires continuous monitoring, assessment and
improvement to adapt to evolving threats and vulnerabilities. Businesses should establish mechanisms
for monitoring outsourcing partners' security posture, conducting regular security assessments
and audits, and reviewing compliance with contractual obligations and SLAs. Additionally, incident
response plans should be in place to promptly detect, respond to and recover from cybersecurity
incidents, minimizing the impact on business operations and reputation.
15

TECHSENSE Magazine #07
Inform
The Art of Personalized
Advisory: insights from
Aymeric Carraro, Data
Management Consultant
at Anidris
| By Yann Roll & Laura Heil |
Aymeric Carraro, Management Consultant at Anidris, has been a key asset
of the company's success story since 2015. With solid experience as a data
centre engineer, he is currently in charge of the solutions architecture team.
He offers Anidris customers his expertise in IT architecture and
cutting-edge enterprise technologies. He shared insights into advisory
services, elaborating on Anidris' bespoke offerings meticulously crafted
to address the unique needs of every customer.
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TECHSENSE Magazine #07
How is Anidris helping its clients become more competitive on
the market in Luxembourg?
"Anidris’ strength lies in our transversal vision of the market,
which puts us in a fairly unique position in Luxembourg. We are
a company specializing in infrastructures such as datacentres,
with strong expertise in backup, data protection, archiving, and
advisory services, which are the pillars of our business."
"Within the team, each member has their own area of expertise
and contributes with an analysis in line with their sphere of
competence, which enables us to maintain a pragmatic approach in
all circumstances. We have also set up a dedicated advisory team
whose mission is to bring formality to customer advice and to act
as a link between companies management and IT department."
In fact, we have recently launched our DORA
training (Digital Operational Resilience
Act), ensuring our clients are well-prepared
to handle digital risks and maintain robust
operational resilience. This initiative is an
extension of our comprehensive solution and
adds significant value to our services.
"At Anidris, we make customer satisfaction our priority. What
sets us apart from our competitors is the support we offer our
customers, and we have put in place customized solutions to meet
the specific needs of each of them. Our first customers are still
loyal to us today, which reflects the success of our actions and
quality of our long-term relationships."
"At the end of each project, we study the results and conduct a
debriefing to identify successes and areas for improvement. This
mode of operations ensures that communication flows smoothly
both between our staff and with our customers. Our added value
lies in our ongoing support, right through to the final integration
of the solutions. We offer much more than simply delivering a
service: we are involved in ensuring that it is properly implemented
in our customers' environments. In this way, we take into account
the entire compatibility of all the elements, from commissioning
to operation, right through to guaranteeing data integrity in the
event of a breakdown."
What about audit and business consulting?
"When it comes to audit and business consulting, the big names
in the industry often come to mind first. While these companies
are undoubtedly effective, their approach tends to be more
theoretical. At Anidris, we take a different approach. We excel
in offering thorough monitoring and support, especially during
infrastructure implementation. What truly sets us apart is our
ability to ensure alignment between regulatory directives and the
actual hardware and architecture deployed.”
Can you describe the method used by Anidris to identify,
manage and resolve potential problems when implementing
its solutions?
"We have never encountered any large-scale problems. In general,
we deal with minor difficulties which, if not resolved quickly, can
escalate and require more resources. To address this challenge, we've
implemented a multi-stage working method. This approach allows
us to break down what may seem insurmountable into a series of
simpler, more manageable problems. This encourages continuous
progress, without skipping a step. Each step is competed only after
the actions taken have been verified and validated. Furthermore,
each new step serves to verify the progress made thus far. In this
way, our method, with its multiple controls, is designed to limit
incidents and anticipate potential problems."
"At Anidris, we operate according to a principle of proportionality,
which means that we assess in depth the criticality of each type
of customer so that we can tailor our response. In this way, every
solution we offer is truly tailor-made."
"For greater clarity, we adjust our response to the specific risks
of each organization. For example, Financial Company A does not
have the same impact on the Luxembourg market as Financial
Company B. Some companies are systemic, others are critical
but not essential, etc. These differences enable us to design
architectures and solutions tailored to each unique situation,
taking into account the economic impact, competitiveness and
market share of each company."
Can you describe the Anidris Academy project and its role in
your personalized service strategy?
"Anidris Acandemy serves as a guide for gathering and applying
best practices and maximizing our customers competitiveness.
The academy enables us not only to strengthen our internal skills
but also to offer customized training."
"The academy fits in perfectly with the continuity of our support
offering. When we talk to our customers, we also analyze their
needs and identify areas for improvement in their processes. Based
on our analysis, we bring in various specialists and implement
targeted actions.”
“In fact, we have recently launched our DORA training (Digital
Operational Resilience Act), ensuring our clients are well-prepared
to handle digital risks and maintain robust operational resilience.
This initiative is an extension of our comprehensive solution and
adds significant value to our services."
17

TECHSENSE Magazine #07
Inform
Managed
Services
for Alternatives
powered by
“e-CS”
| By PwC |
The Sourcing Strategies Survey released
by PwC Luxembourg early this year
confirms that 90% of Luxembourg’s
financial center outsource activities (such as
accounting, tax compliance, regulatory reporting, and much more). This outsourcing to
“Managed Services” (MS) providers is not done without conditions. Asset Managers look
for a business partner, not just a vendor or a service provider.
Service providers in the
alternatives industry face
challenges such as adapting to
rapid technological advancements,
navigating through regulatory
changes, meeting evolving
customer and asset manager
expectations, and all while
striving to maintain trust,
innovation and operational
efficiency.
Having proactive and interactive exchanges between MS providers and Asset Managers
becomes a must, with data being the new black gold. MS providers should support in making
accessible technological solutions to improve oversight (via workflows, dashboards…) and
enable Asset Managers to get insights on their data (KPI, analytics…). With an additional
key objective: proposing the best client - and investors - experience.
Combining our services with technology is at the core of the client experience PwC
Luxembourg aims to provide, by proposing an integrated and tech enabled end-to-end
compliance process to connect services, teams and data.
In recent years, PwC Luxembourg developed its own collaboration platform called
e-Collaborative solution (“e-CS”), which helps to provide a 360-degree visibility on all
operations and propose state of the art client experience.
As part of the core functionalities of the platform, we can refer to the automated data
collection features, the monitoring of projects or tasks and validation of documents, the
workflow and task(s) management or the generation of KPIs and analytics. The platform
contributes to enhancing the efficiency and quality of the services provided thanks to
an increased transparency allowing for real-time sharing of information, a better and
easier project planning and globally a more efficient end-to-end process, reducing time
spent - and costs - associated with communication and execution.
e-CS is one example of all the solutions and processes deployed by PwC Luxembourg
to deliver unique client experience and work as a real business partner, offering a
holistic approach, emphasising tech-enabled collaboration and long-term and trustful
relationships.
18

Inform
TECHSENSE Magazine #07
The Evolution of IT Outsourcing
From Traditional Models to Cloud
Managed Services | By Michaël Renotte |
The journey from traditional outsourcing models to cloud managed services marks a significant paradigm
shift. This evolution reflects not only technological advancements but also the shifting needs and expectations
of businesses in an increasingly digital world.
— Traditional outsourcing models
Traditional IT outsourcing typically involved contracting thirdparty
vendors to manage specific aspects of an organization's IT
infrastructure or applications. This model often focused on cost
reduction and specialized expertise, allowing businesses to offload
tasks such as network management, software development, or
help desk support to external providers. However, traditional
outsourcing models were sometimes criticized for their rigid
structures, long-term contracts, and limited scalability.
— Rise of managed services
The emergence of managed services represented a departure from
the transactional nature of traditional outsourcing towards a more
proactive and collaborative approach. Managed service providers
(MSPs) began offering comprehensive solutions for IT management,
encompassing monitoring, maintenance, and support services on
a subscription basis. This shift allowed businesses to benefit from
predictable costs, faster response times, and greater flexibility in
scaling resources up or down according to their evolving needs.
— Introduction of cloud managed services
The advent of cloud computing revolutionized the IT outsourcing
landscape, paving the way for cloud managed services. Unlike
traditional outsourcing models that relied on physical infrastructure,
cloud managed services leverage the scalability, agility, and costeffectiveness
of cloud platforms such as Amazon Web Services,
Microsoft Azure, or Google Cloud Platform. Cloud managed services
providers offer a range of services, including cloud migration,
infrastructure management, security, and application hosting,
delivered through a subscription-based model.
— Benefits of cloud managed services
Cloud managed services offer several advantages over traditional
outsourcing models. Firstly, they provide greater flexibility and
scalability, allowing businesses to rapidly deploy and scale IT
resources based on demand. Secondly, cloud managed services
shift the burden of infrastructure management and maintenance
to the service provider, freeing up internal IT teams to focus on
strategic initiatives. Thirdly, cloud platforms offer built-in security
features and compliance certifications, enhancing data protection
and regulatory compliance for businesses across various industries.
The global cloud managed services market
size was valued at $83.3 billion in 2021. It
is projected to reach $319.4 billion by 2031
— Challenges and considerations
While the transition to cloud managed services offers numerous
benefits, it also presents challenges and considerations for
businesses. These include concerns about data security, vendor
lock-in, regulatory compliance, and the need for skilled personnel
to manage cloud environments effectively. Moreover, businesses
must carefully evaluate the total cost of ownership (TCO) and return
on investment (ROI) when comparing cloud managed services with
traditional outsourcing or in-house IT management.
— The future of IT outsourcing
As organizations continue to embrace digital transformation
and cloud technologies, the demand for cloud managed services
is expected to grow exponentially. According to Allied Market
Research, the global cloud managed services market size, which
was valued at $83.3 billion in 2021, is projected to reach $319.4 billion
by 2031, growing at a CAGR of 14.5% from 2022 to 2031. The future
of IT outsourcing also lies in harnessing the power of emerging
technologies such as artificial intelligence (AI), machine learning
(ML), and edge computing to drive innovation, improve efficiency,
and deliver exceptional customer experiences. Moreover, the
convergence of cloud managed services with other trends such
as hybrid cloud adoption, DevOps practices, and containerization
will shape the next phase of IT outsourcing evolution.
The evolution of IT outsourcing from traditional
models to cloud managed services reflects a
fundamental shift towards agility, scalability and
innovation in managing IT infrastructure and
applications. By embracing cloud technologies and
partnering with trusted managed service providers,
businesses can unlock new opportunities for growth,
efficiency and competitive advantage in today's digital
economy.
19

TECHSENSE Magazine #07
Inform
ECONO
CLOUD
| Propos recueillis par Yann Roll |
Face aux enjeux croissants en la matière, Econocom PSF a lancé
Econocloud, un cloud privé basé au Luxembourg qui assure aux
entreprises un haut niveau de protection de leurs données.
20

Inform
TECHSENSE Magazine #07
ECONOCOM,
UN GROUPE VASTE
ET SOLIDE
8 800 employés
Gestion de 7 millions d'actifs
technologiques
2,7 milliards de revenus en 2023
Couverture dans 17 pays
50 années d’expérience
Sébastien Missenard,
Business Development Manager
et Directeur PSF d'Econocom
— Une plateforme cloud versatile
« Econocloud offre une plateforme de gestion de cloud versatile, idéale
pour les entreprises soucieuses de la sécurité, de la confidentialité et
de la conformité de leurs données et de leurs applications. Adaptée
aux entreprises soumises à des règlementations spécifiques - ou
simplement sensibles à la sécurité de leurs données - cette solution
propose des options de gestion multicloud et hybride via un portail
unifié », explique Sébastien Missenard, Business Development
Manager et Directeur PSF d'Econocom.
« Les plateformes Econocloud et Powercloud - le cloud privé pour
les environnements legacy et financiers - sont hébergées dans des
centres de données hautement sécurisés et conformes aux normes
internationales. Cette gestion nous permet de garantir que les données
stockées restent constamment sur le territoire luxembourgeois »,
précise-t-il.
— De nombreux atouts
« Econocloud est une solution de cloud sécurisée, flexible et économique
qui présente divers avantages pour ses utilisateurs », intervient
Jean-Pierre Servais, Agency Manager et Directeur PSF. « L'un de
ces avantages est le niveau élevé de conformité et de sécurité qu'il
apporte. Econocloud est en effet hébergé dans des datacenters
conformes aux normes ISO 27001, 22301 et 14001 offrant des services
de sécurité intégrés, ce qui garantit à la fois une sécurité maximale et la
conformité aux régulations européennes encadrant les opérations des
entreprises qui manipulent des données sensibles ou réglementées ».
« La plateforme permet une gestion intégrée des environnements
multicloud et hybrides, offrant une flexibilité dans la gestion parfois
complexe des cloud publics et privés, et simplifiant l’allocation des
ressources IT », dit-il. « De plus, Econocloud assure une disponibilité
élevée grâce à des infrastructures redondantes et résilientes avec
des Service Level Agreements garantissant des temps d’intervention
rapide, ce qui est crucial pour les entreprises qui exigent une continuité
d’activité sans faille ».
Jean-Pierre Servais,
Agency Manager et Directeur
PSF d'Econocom
François Philippo,
Chief Technology Officer et
Directeur PSF d'Econocom
« Grâce aux centres de données basés au Luxembourg dans lesquels
il est hébergé, Econocloud assure également à nos clients un support
local et réactif avec un service personnalisé et une proximité favorisant
une meilleure réponse aux besoins spécifiques des entreprises
luxembourgeoises et européennes. Enfin, Econocloud bénéficie d'une
structure de prix flexible qui offre aux entreprises une tarification
adaptée aux ressources allouées et utilisées ».
— Des propositions de valeur multiples
« Il est utile de souligner que le Luxembourg, véritable hub au cœur
de l'Europe, offre une connectivité optimale avec les principaux
marchés européens et mondiaux », rappelle François Philippo,
Chief Technology Officer et Directeur PSF d'Econocom. « Le pays
présente en outre la plus forte concentration de datacenters tier IV en
Europe. Ces centres de données de dernière génération offrent une
disponibilité maximale et des mesures de sécurité avancées. Leurs
infrastructures de très haute redondance assurent une continuité des
services et une protection des données à toute épreuve ».
« Econocloud est conforme au Règlement général sur la protection
des données, ce qui est essentiel pour les entreprises opérant dans
l'Union européenne et apporte une garantie absolue de protection
et de confidentialité des données », ajoute-t-il. « La plateforme et
ses services associés sont certifiés ISO27001 et PSF. Il s’agit d’un
engagement fort dans le contrôle des données et des risques ».
« Les datacenters sur lesquels repose Econocloud sont alimentés
à 100% en électricité renouvelable. Le contrôle et l’amélioration de
l’empreinte carbone des activités de la plateforme sont l'un des piliers
des engagements RSE de notre entreprise. Econocom participe
d'ailleurs à de nombreuses initiatives écologiques pour minimiser
son empreinte carbone », conclut-il.
21

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Learn
{ Verbe transitif }
Acquérir par l’étude, par la pratique,
par l’expérience une connaissance, un savoir-faire,
quelque chose d’utile.
22

à partir de
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par mois
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Pour les TPE & PME | Offre Back up Cloud
› Capacité jusqu’à 3 TO
› Installation facile avec un NAS Synology
› Service professionnel : monitoring & assistance
› Hébergement au Luxembourg (sécurisé en datacenter)
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*Engagement minimum de 12 mois
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Plus d'information :
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ck.lu

INTERNA
TECH
JUNE 26 27 2024
LUXEMBOURG CITY — WWW.NEXUS2050.COM
SPEAKERS’
LINEUP
(SELECTION)
Nexus2050, the new annual tech event, presents three days of
discovery, inspiration, and learning, as well as opportunities for
encounters, networking, and matchmaking.
Nexus2050 is an international hub for stakeholders combining
ecological and digital transitions, aiming to leverage technology
for the benefit of governments, organisations and businesses
to achieve their net-zero strategies by 2050. It’s about using
technology to advance human progress, considering both
productivity gains and addressing pressing ethical issues.
H.R.H. THE CROWN PRINCE
The Grand Ducal Family
INVITED
COUNTRY
UKRAINE
XAVIER BETTEL
Deputy Prime Minister,
The Government
of Luxembourg

THE
TIONAL
PULSE
PAULO ANDREZ
Forbes Books & Amazon Bestselling
Author, President Emeritus -
European Business Angel Network
(EBAN)
NADIYA BIGUN
Deputy Minister of Economy
of Ukraine
SERGIO CORONADO
CIO at NATO Support and Procurement
Agency (NSPA) & CEO/Founder
of Luxembourg Tech School (LTS)
LEX DELLES
Minister of Economy,
The Government of Luxembourg
WINCHO BACUNA
Senior B2B Trainer,
Samsung Electronics Benelux
LARA SOPHIE BOTHUR
Corporate Tech Influencer, Deloitte
& Voice for Innovation in Europe
GUILLAUME DE LA BROSSE
Head of Unit in the Directorate General
for for Defence Industry and
Space, European Commission
KEVIN DEUTMARG
Co-Founder, Goodbytz
NORBERT BECKER
Global Senior
Business Executive
MERETE CLAUSEN
DG GROW - Director for Investment,
European Commission
JANA DEGROTT
Social Entrepreneur
& “Obama Europe Leader”,
Obama Foundation
LIES EECKMAN
Managing Director, Polestar
Belgium & Polestar Luxembourg

PETER KERSTENS
Advisor for Technological
Innovation, Digital
Transformation and Cybersecurity,
European Commission
YANNICK OSWALD
Partner, Mangrove
Capital Partners
DAVID FORD
Partner, Corporate
Advisor and Engineer,
Silverpeak LLP
SYLVAIN HAJRI
Founder and CEO,
Epieos
JENS KREISEL
Rector, University of Luxembourg
TOSHIHIKO OTSUKA
Chief Executive Officer,
Rakuten Europe Bank S.A.
TIAGO FORJAZ
Co-Founder &
Managing Partner,
The Epic Talent Society
LAURENT HENGESCH
Managing Partner, Investor
and Co-Founder, Ilavska
Vuillermoz Capital
THIERRY LANGRENEY
President and Founder,
Les Ateliers du Futur
JOCHEN PAPENBROCK
Head of Fiancial Tech,
EMEA NVIDIA
GUY-PHILIPPE GOLDSTEIN
Strategic Advisor, Consultant,
Teacher and Novelist,
Expon Capital
JESSICA HOLZBACH
CEO, Pile Capital
VÉRONIQUE LEFEVRE
Head of Digital Marketing
& Events, Airbus Defence and
Space - Intelligence
TANGUY POLET
CEO,
Swiss Life France
GIOVANNI GRIBAUDO
Global Director of Digital
Excellence, Ferrero
ILIANA IVANOVA
Commissioner for Innovation,
Research, Culture, Education, and
Youth, European Commission
ERYKA LEHR
Chief of Staff in Global Affairs,
Google
GILLES ROTH
Minister of Finance,
The Government of Luxembourg
ADINA GRIGORIU
CEO and Founder,
Active Asset Allocation
LUBOMILA JORDANOVA
CEO, Founder of Plan A and
Co-Founder of Greentech Alliance
ALEXANDRE MARS
Entrepreneur & Philanthropist,
Epic - blisce/ - INFINITE – PAUSE
DAVID SHRIER
Futurist, Innovation catalyst
and VC, Visionary Future LLC

THE
INTERNATIONAL
TECH PULSE
JUNE 26 27 2024
LUXEMBOURG CITY — WWW.NEXUS2050.COM
PATRICK STÄUBLE
Founder and CEO,
Teylor AG
ANABEL TERNÈS VON HATTBURG
Futurologist, Keynote Speaker,
Thought Leader, Author
AMÉLIE DE VALROGER
Global Head of Consultancy
and Electric Solutions,
ALD Automotive
EMMANUEL VIVIER
Cofounder & Principal Analyst,
HUB Institute
HENDRIK SUSEMIHL
Co-Founder, Goodbytz
MARK TLUSZCZ
CEO and Managing Partner,
Mangrove Capital Partners
JOLANDA VAN EIJNDTHOVEN
Head of Directorate General
for Defence Industry and Space
(DEFIS), European Commission
CHRIS WEBB
Head of Climate Change
Europe & Global Head
of Carbon Markets, HSBC
ALL
SPEAKERS
MAXIMILIAN TAYENTHAL
Founder, Co-CEO
and COO, N26
BJORN TREMMERIE
Head of Technology Investments,
European Investment Fund (EIF)
EMANUELE VIGNOLI
CEO,
HSBC Luxembourg
In collaboration with
Global Partner

TECHSENSE Magazine #07
Learn
Décrypter les
tendances du
Cloud et de
l’outsourcing
Entretien avec
Jacques Ruckert
| Propos recueillis par Nastassia Haux |
Rendez-vous au cœur de la révolution du cloud avec
Jacques RUCKERT, Chief Solutions & Innovation
Officer chez Proximus Luxembourg. Lors d’une
récente entrevue, nous avons exploré les tendances
à court, moyen et long terme qui redessinent le
paysage du cloud, tout en mettant en lumière le
rôle pivot du Luxembourg en tant que carrefour
stratégique du cloud souverain. Jacques Ruckert
nous a également partagé sa vision sur la position
stratégique de Proximus Luxembourg au sein de
cet écosystème en pleine mutation, ainsi que sur les
évolutions fascinantes dans l’outsourcing des services
informatiques.
1. Quelle est votre vision de l'évolution du marché du Cloud à
court, moyen et long terme, en tenant compte de la diversité
des modèles – privé, public, souverain – et des services – IaaS,
SaaS, PaaS – ?
« Ces dernières années, le cloud a souvent été perçu comme
une solution à presque tous les problèmes et comme un moyen
de réduire les coûts. Cependant, il est important de noter que le
cloud ne résout pas tout et que la réduction des coûts n’est pas
automatique.
Jacques Ruckert
Chief Solutions & Innovation Officer
chez Proximus Luxembourg
À court terme, nous assisterons à une adoption accrue des services
cloud, avec une attention particulière sur l'analyse de la criticité des
données et des applications pour choisir entre cloud privé, public
ou hybride. Il est crucial de définir une 'landing zone' pour le cloud
public et d'utiliser l'approche 'FinOps' pour une gestion efficace,
en collaborant étroitement entre les équipes technologiques,
28

Learn
TECHSENSE Magazine #07
Le Luxembourg a un rôle clé à jouer, surtout
dans le domaine du cloud souverain.
financières et commerciales. L'accompagnement de nos clients
devient de plus en plus important, avec une demande croissante
pour nos services de conseil type 'cloud adoption'.
À moyen terme, nous prévoyons une migration plus massive
des données et applications vers des modèles comme IaaS et
PaaS. Les entreprises commenceront à adopter des solutions
plus sophistiquées pour répondre à des besoins spécifiques en
matière de souveraineté des données, influencées par des facteurs
réglementaires et stratégiques. Le modèle SaaS continue à poser
des défis, notamment lorsque les logiciels sont conçus pour le
cloud sans option hybride. Cependant certains éditeurs donnent
le choix aux clients en ce qui concerne le mode d’hébergement :
dans ce cas de figure il est possible d’héberger le logiciel sur un
cloud souverain tout en l’offrant en mode SaaS.
À moyen et long terme, la situation géopolitique mondiale jouera
un rôle de plus en plus déterminant dans la stratégie cloud des
entreprises. Nous verrons une augmentation de l'importance du
cloud souverain, avec des entreprises cherchant à contrôler plus
strictement la localisation et l'accès à leurs données. »
2. Comment voyez-vous le Luxembourg évoluer et s'imposer
dans le monde du Cloud en général, et du cloud souverain
en particulier, au cœur de l'UE, notamment par rapport aux
grandes nations européennes ?
« Le Luxembourg a un rôle clé à jouer, surtout dans le domaine du
cloud souverain. Pour rappel, en 2003, le statut de professionnel du
secteur financier – PSF – a été étendu aux entreprises fournissant
des services opérationnels impliquant l’accès à des données
confidentielles. Cela a permis de réduire les risques opérationnels
et de garantir l’application des règles de confidentialité.
Ces prestataires doivent respecter des exigences strictes en
matière d’audit et appliquer les meilleures pratiques pour préserver
la confidentialité des données de leurs clients. Cette approche
unique a permis au Luxembourg de développer un centre d’excellence
pour une externalisation réglementée, lui fournissant une base
solide pour opérer un cloud souverain.
Clarence, joint-venture entre Luxconnect et Proximus Luxembourg,
offrira un cloud souverain basé sur la technologie innovante
Google Cloud, totalement déconnecté de Google, et dont Clarence
assurera l’ensemble des opérations. Nous serons parmi les premiers
en Europe à lancer cette solution sur le marché au quatrième
trimestre de cette année.
Ce nouveau cloud souverain cible le marché luxembourgeois et
les pays avoisinants. Nous sommes convaincus que la réputation
du Luxembourg, son know-how opérationnel et sa culture de
confidentialité permettront d’attirer des clients au-delà de ses
frontières. »
3. Comment évaluez-vous la position de Proximus Luxembourg
dans le contexte stratégique actuel concernant la
souveraineté des données en Europe ?
« La souveraineté des données se décline selon différents axes
: données, opérations et software. Clarence, remplit ces trois
conditions.
Cependant, tous les clients n’ont pas besoin de cette souveraineté
forte. Par exemple, une société souhaitant uniquement stocker
ses données localement peut utiliser les produits en mode ‘edge’
offerts par les trois hyperscalers, qui peuvent suffire pour répondre
à certains besoins. Dans ce cas, nous ne parlons pas de cloud
‘air-gapped’, car les opérations sont toujours effectuées par les
hyperscalers. D’autres clients se satisferont du cryptage des
données dans le cloud, comme avec le confidential computing.
Ces choix dépendent de la criticité des données et applications.
Ainsi, Proximus Luxembourg, à travers Clarence, adresse les trois
niveaux de souveraineté : en effet, pour une souveraineté forte,
la proposition de valeur de Clarence est unique. En outre, en tant
que leader du cloud sur le marché luxembourgeois, Proximus
Luxembourg se positionne comme un acteur de référence grâce à
sa roadmap exhaustive de solutions cloud et son avant-gardisme
sur le développement de solutions souveraines. Cette approche
novatrice dépasse les frontières luxembourgeoises, renforçant
la position de Proximus Luxembourg en tant que partenaire de
confiance pour les entreprises à la recherche de solutions cloud
sécurisées et conformes à la réglementation européenne en
matière de souveraineté des données. »
4. En matière d'outsourcing des services informatiques,
quelle est votre perception des motivations actuelles des
entreprises ? Y a-t-il une tendance marquée vers l'outsourcing
? Comment évaluez-vous les tendances entre les services
managés sélectifs et l'outsourcing complet des services
informatiques des entreprises ?
« Nous observons actuellement une demande accrue des clients
pour nous confier leur infrastructure informatique de base – la
‘commodity IT’ – leur permettant de se concentrer davantage sur
leurs applications de métier.
Les technologies évoluent constamment et il devient parfois
difficile pour certains clients de recruter les experts nécessaires
pour garantir une haute disponibilité de leurs plateformes. Par
conséquent, qu’elles soient grandes ou petites, ces entreprises se
tournent vers Proximus Luxembourg , qui bénéficie d’économies
d’échelle en matière d’opérations des plateformes et dispose de
la masse critique d’experts pour chaque technologie.
Dans cette perspective, Proximus Luxembourg se positionne comme
un partenaire stratégique pour ses clients et leurs CIO. Nous nous
engageons à accompagner nos clients dans leur croissance en leur
fournissant des solutions adaptées à leurs besoins spécifiques.
En fonction de la maturité et des besoins des clients, la demande
varie entre outsourcing sélectif et outsourcing complet. Cette
flexibilité dans nos services nous permet de nous adapter aux
évolutions de nos clients et de leur offrir un soutien personnalisé
tout au long de leur parcours de transformation numérique. »
29

TECHSENSE Magazine #07
Learn
ASP Expands Servic
& IT Automation to Lu
A new player has entered the Luxembourg
tech market last year. Who is ASP? What
sets this innovative newcomer apart in the
sphere of automation solutions, cybersecurity
and digital transformation? Jean-François
Grégoire, Director at ASP Luxembourg,
sheds light on the company's ethos, approach,
and ambitions in this exclusive interview.
1. Can you introduce us to ASP and its approach in terms of
managed services?
First, I think it's important to mention that ASP - Advanced Service
Provider - is a company of enthusiastic engineers; What we like
at ASP is to use technology and innovation to bring rapid returns
on investment to our customers.
We used to say that our mojo is "ASP keeps the lights on"… and
that you can focus on the most important things like innovation.
This means, for instance, that we provide technologies - like
automation - to simplify IT Operations, smoothing and securing
all processes. And we give time back to system administrators and
business owners. Manual tasks are reduced, error risk is reduced
and the ROI is on the time saved. As you know, time is money.
2. As a new player in Luxembourg, how does ASP plan to stand
out from the competition?
In Belgium, we have been active since 1995, almost 30 years already!
Over the years, we have acquired an extensive experience in IT
Infrastructure management. Moreover, during the last decade,
we have even operated customers environments.
We have great ambitions for the future!
We aim to become a major player on the
Luxembourgish market by reinforcing our
automation expertise.
As you probably know, engineers are always trying to simplify
their daily activities. At ASP, we have been looking for solutions
to simplify the way we work. We adopted automation a long time
ago and we decided to use it for our own activities. A unified
portal with all tasks automated in the background is a significant
business differentiator.
I am convinced that ASP's experience alone can bring a concrete
added value to the Luxembourgish market.
3. Having flexibility in IT solution integration is a major
challenge for most organizations. What specific skills does
ASP have in integrating monitoring, cybersecurity and
automation products?
Indeed, integrating IT solutions can be a real puzzle. As ASP is a
mid-size company, we must cautiously select our solutions and
30

Learn
TECHSENSE Magazine #07
handling the requests really simplified. And a happy customer is
a loyal customer!
HR Service Delivery is also a domain in early development at ASP.
eNow | By ASP |
xembourg
partnerships. We work only with intensively tested products,
validated by our experts, and easily deployable.
Our engineers are certified on innovative and very specialized
solutions like IT Automation (Red Hat Ansible, ServiceNow),
monitoring (Checkmk, MonitorNow, Dynatrace) or cybersecurity
(Crowdstrike, CheckPoint). We also partner with Microsoft Azure
and Dell.
Our main differentiator is that we can integrate all these solutions
together. It's not just a theoretical concept; we put it into practice
for our own internal operations.
4. Automation, efficiency or competitiveness are hot topics
today. Can you summarize your expertise in these domains?
We can divide the ASP automation expertise into two domains.
The first one is IT operations. We have a strong expertise in Red
Hat Ansible. We can automate deployments on premise and in the
Cloud. All aspects can be covered: virtual machines, containers,
networking, patching, system compliance, you name it.
As we always look to the future, we are also looking for fresh
solutions to give back more time to our customers. GenAI is a buzz
word but it is really changing the automation world.
5. Luxembourg is considered a multicultural hub. What is your
approach to the success of a project?
We believe that diversity is a strength. We have a multicultural
team, and we know it's an asset for project success. We value
teamwork, intercultural communication, equality, and always
listen to different perspectives.
6. Customer satisfaction is a key element of your success.
What testimonials and experiences illustrate the quality of
your services?
We want to be as close to our customers as possible. Proximity
helps to understand the current and future challenges. And it seems
to work, as most of our clients are long-time loyal customers. I
would like to thank them for their trust and loyalty! You can find
different testimonials on our website.
7. What are ASP's future plans for managed IT services in
Luxembourg?
We have great ambitions for the future! We aim to become a major
player on the Luxembourgish market by reinforcing our automation
expertise. To achieve this, we will continue to invest in innovation
and the development of our skills. Currently, we are actively
recruiting to ensure a constant presence with our Luxembourgish
clients. We want to strengthen our market presence and establish
partnerships with local actors.
The second domain is process digitalization. For years we have
been partnering with ServiceNow and have acquired a strong
expertise on multiple aspects of the platform. IT operations again,
with ITSM/ATOM. Simplification of IT processes, reducing cost,
controlling assets... that creates a smoother user experience.
ASP can also develop customized business applications to transform
legacy processes - with paper documents, scans, Excel files - into
a digital journey, where ServiceNow replaces manual tasks. Users
have access to a unique platform with all tasks consolidated,
automated and secured, with the ability to create business reports.
With the implementation of ServiceNow Customer Service
Management – CSM - the B2B experience can be upgraded to the
next level. The integration of a Virtual Agent - with a consolidated
knowledge database, making recorded assets available, following
up processes, etc. - makes the life of both the customers and those
Jean-François Grégoire
Director at ASP Luxembourg
31

TECHSENSE Magazine #07
Learn
7 years Nutanix in
Luxembourg
| By Nutanix |
In 2017, Nutanix launched a
franchise in Luxembourg. Over
the past seven years, market
shifts and technology trends
transformed the industry.
However, Nutanix remained
loyal to its success strategy and
has evolved into a go-to brand for
Luxembourg companies when
it comes to IT infrastructure.
Fabrizio Heitzmann, Sales
Manager at the company, looks
back at the journey so far and
talks about future challenges
for Luxembourg organizations.
Where does Nutanix stand after seven years on the
Luxembourg market?
“Our approach has always been centered on providing the best
customer experience. This was true when we launched Nutanix
Luxembourg seven years ago with just five customers, and it has
not changed for the 90 customers we serve today. Moreover, those
five early customers are still with us. They now form a dynamic
community, sharing ideas and practices on how to maximize the
potential of our platform, and they even help to introduce Nutanix
to new customers.”
“Building a reputation in Luxembourg takes time, but once it’s
established, things go really fast. We always aim to create a
long-term impact for our customers, and this is now paying off.
Despite our rapid growth, it's important to keep our start-up
mentality. For me, this means that we stay accountable to both
the market and our customers’ success. Education is a big part of
that, so we leverage Nutanix’ global resources to train the people
who use our platform. By staying close to our customers, we can
better understand their challenges and support their strategies.”
“In fact, Luxembourg is like a laboratory for Nutanix. It provides a
unique environment where we work with businesses of all sizes,
from small companies to large enterprises. It gives us valuable
insights into what resonates across the market.”
Our success highlights the market’s need
for open infrastructure and intuitive tools
What were the biggest successes of Nutanix in the past six
months?
“We have recently onboarded ten new customers with exciting
and scalable projects. This uptick in demand has been driven,
in part, by uncertainty in the market. Obviously, the acquisition
of our main competitor VMware has been a catalyst, but I always
make it clear to prospects that Nutanix is not a plan B. We have
been doing the right thing long before this acquisition. In my
opinion, what happens now highlights the market’s need for open
infrastructure and intuitive tools that empower companies to run
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TECHSENSE Magazine #07
their business. VMware is a great technology, but we decided to
take another approach and this has led to our success today.”
“What sets us apart in Luxembourg is that we never push our
technology. Not every customer is ready to innovate, but when
they are, we are here with flexible solutions to help them in their
endeavors. In more mature markets, Nutanix has long been
present in the enterprise domain, but in Luxembourg this is a
major evolution; our projects are growing in size and scalability.”
“Finally, Nutanix’ growth is also the result of our focus on developing
a strong partner network. Our partners are the reason why we
can scale and stay close to the market. We prioritize training our
partners to ensure they have the right skills to position Nutanix
with our customers.”
now have a solution that is ready to be used on-premises, with the
security and control they desire. Organizations understand that
architecture matters. Our ability to extend into public cloud from
the same interface is helping customers rationalize their cloud
strategy. Ultimately, we want to ensure that an application runs
where it makes most sense. Technology should not dictate this.”
Finally, what is the main ambition for Nutanix in Luxembourg?
“We aim to be the first name that comes to mind when companies
think about IT transformation. There are still plenty of projects to
pursue, but our market expansion will always be grounded in the
core principles that drive our success: accountability, a focus on
business outcomes and our role as strategic partner. We can’t
cover everything, but from an architectural standpoint, Nutanix
is a smart choice.”
What are the challenges the Luxembourg market is facing
today?
“Companies are seeking greater stability and security, driven by
legislation such as DORA, the new EU standard designed to ensure
data protection through specific architectural requirements.
Many customers have questions about this, so we actively work to
educate the market. Nutanix’s platform is already aligned with the
DORA principles, offering the architecture and a range of services
to help companies secure their data and prevent breaches.”
“Another challenge is the shortage of infrastructure specialists.
Finding the right profiles is a real nightmare for Luxembourg
companies. We support them by providing intuitive technology.
A CIO once told me that using Nutanix actually helps him attract
and retain talent. Our platform is 100% software- and API-driven.
It provides a new way of working that appeals to professionals.”
“Last but not least, there is a growing buzz around Artificial
Intelligence (AI), with more CIOs launching AI projects. Again,
Nutanix is prepared to support these efforts by delivering the
data services required to accelerate AI adoption. No matter how
AI evolves over the next six months, our platform is equipped to
run these projects. I dare say we are ahead of the competition,
and we already have customers using Nutanix for AI projects.”
What are the most significant changes you see after seven
years in Luxembourg?
“Seven years is an eternity in IT. We are mainly witnessing a
shift in key stakeholders, both at the CIO level and in operational
teams. New generations are coming in with refreshing ideas. I’m
also pleased to see a growing number of women in those roles.”
“In recent years, we have seen businesses strive thanks to the
impact of IT. This now results in a stronger focus on innovation
with more bold initiatives, customers who are willing to disturb
the status quo, and companies hiring profiles with different
backgrounds and visions. We are only scratching the surface of
this new era. It’s an exciting time to work in IT.”
Besides AI, do you see other trends that CIOs should be aware of?
“Hybrid multi-cloud is here to stay. We are seeing that more
Nutanix customers recognize the value of building their own
cloud. Even companies that initially went all-in on Azure or AWS
Fabrizio Heitzmann
Sales Manager at Nutanix
33

September 26 th , 2024
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Tech talk by Women,
not only for Women.
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TECHSENSE Magazine #07
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R
K
O
THE ROLE OF
PROVIDERS IN
REMOTE WOR
As remote work becomes increasingly prevalent
in today's business landscape, managed service
providers (MSPs) play a crucial role in enabling
organizations to effectively support and empower
their remote workforces. This article explores the
significance of MSPs in facilitating remote work
arrangements and highlights the key ways in which
they contribute to enhancing productivity, security
and collaboration for distributed teams.
F
— Infrastructure and connectivity
MSPs play a pivotal role in providing the necessary infrastructure
and connectivity solutions to support remote workforces. This
includes provisioning and managing cloud-based services, virtual
private networks (VPNs), remote desktops, and collaboration
tools such as video conferencing platforms and messaging apps.
By leveraging MSPs' expertise in network architecture and cloud
computing, organizations can ensure seamless connectivity and
access to essential resources for remote employees, regardless
of their location.
— Endpoint management and security
Securing endpoints and protecting sensitive data are paramount
considerations for organizations with remote workforces. MSPs
offer endpoint management solutions that enable centralized
monitoring, patch management, antivirus protection, and threat
detection for devices accessing corporate networks remotely.
Additionally, MSPs implement robust cybersecurity measures
such as firewalls, encryption, multi-factor authentication, and
security awareness training to mitigate the risk of cyber threats
and ensure compliance with data protection regulations.
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TECHSENSE Magazine #07
MANAGED SERVICE
SUPPORTING
KFORCES | By Michaël Renotte |
E
S
— Remote support and help desk services
Remote employees require timely and efficient technical support
to address IT issues and resolve challenges encountered while
working remotely. MSPs provide remote support and help desk
services staffed by experienced technicians who can troubleshoot
issues, provide guidance, and offer solutions to remote workers
via phone, email, or chat. By outsourcing technical support to
MSPs, organizations can ensure responsive and reliable assistance
for remote employees, minimizing downtime and maximizing
productivity.
— Collaboration and communication tools
Effective communication and collaboration are essential for remote
teams to collaborate efficiently and stay connected. MSPs offer a
range of collaboration tools and unified communications solutions
that facilitate seamless communication, file sharing, and project
collaboration among remote employees. These include platforms
such as Microsoft Teams, Slack, Zoom, and Google Workspace,
which enable real-time messaging, video conferencing, document
collaboration, and task management, enhancing teamwork and
productivity for distributed teams.
— Performance monitoring and optimization
Monitoring and optimizing the performance of remote work
environments are critical for ensuring productivity and user
satisfaction. MSPs implement performance monitoring tools and
analytics platforms that track key performance indicators (KPIs),
network performance metrics, and user experience metrics
for remote workers. By analyzing data and identifying areas for
improvement, MSPs can optimize network performance, application
responsiveness, and overall user experience, enhancing productivity
and efficiency for remote workforces.
— Disaster recovery and business continuity
Maintaining business continuity and resilience in the face of
disruptions is essential for remote work environments. MSPs
design and implement disaster recovery and business continuity
plans that include data backup, replication, failover, and recovery
strategies to ensure continuity of operations in the event of
natural disasters, cyber attacks, or other unforeseen events. By
partnering with MSPs, organizations can mitigate risks, minimize
downtime, and protect critical business operations, even in remote
work scenarios.
Spiceworks' Annual Report on IT Budgets and
Tech Trends (Spiceworks State of IT) shows
that Managed services spending accounted
for 18% of IT budgets in 2023, up from 15% in
2020. In the near future European businesses
are more likely than North American
businesses to expect to face challenges related
to supporting remote employees.
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à une question.
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Unlocking the Pow
TECHSENSE Magazine #07
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Cloud Computing
Cloud computing has become the norm for a wide
range of businesses, with over 45% of EU enterprises
having purchased a cloud computing service over
the course of 2023. In Luxembourg’s financial
services industry, which is deeply rooted in tradition,
the adoption of cloud services has unsurprisingly
been rather slow when compared to neighbouring
countries. However, in September 2022, the
Luxembourg Stock Exchange (LuxSE) became the
first financial institution in Luxembourg to migrate
its entire infrastructure to the cloud, marking a
significant step forward in its digitalisation efforts,
putting itself ahead of the curve at a national
level and opening the way for other businesses to
follow suit. But what exactly were the reasons that
motivated this move?
— Increased agility and scalability
If there’s one thing that distinguishes modern business operating
models from outdated ones, it’s agility. Organisations must be
able to address changing market dynamics and new customer
demands in a responsive manner. Cloud migration can go a long
way in enabling business agility by providing the right digital
infrastructure and the tools necessary to adapt to these new
business demands.
Thanks to the cloud’s scalable infrastructure and flexible environment,
businesses can test new ideas and roll out new digital services
and applications without the constraints of traditional hardware
setups. Take LuxSE GPT for example. Launched mid 2023, LuxSE’s
new dedicated AI tool is entirely hosted, managed and updated
in the Cloud. This helps ensure a seamless integration with other
cloud services available to LuxSE employees, as well as providing
them with access to the service from virtually anywhere.
The Cloud can also help businesses streamline a wide range of
digital procedures and save time in the process. When LuxSE
concluded the sale of its subsidiary Fundsquare in 2022, cloud
technology helped accelerate the digital separation between
the two entities, moving from the project initiation to closure in
approximately four months. Another advantage of using cloud
technology for separation projects is the immediate cost savings
incurred as applications are transferred, as opposed to traditional
IT systems where costs are tied to unused capacity.
— Robust security measures coupled with a
shorter reaction time
In this digital era, organisations of all sizes increasingly rely on
data to guide their business decisions. Harnessing these vast
amounts of data is crucial, even more so in the financial services
industry – but safeguarding this sensitive data is just as important
to begin with.
One key advantage of cloud migration is the management of
security updates, as the robust cybersecurity environment offered
by cloud platforms can go a long way in helping to protect this
sensitive data. Cloud providers continuously monitor and update
their security measures to address new potential threats, ensuring
that businesses can benefit from the latest protection without the
need for manual intervention.
Most robust cloud environments also offer easily integrated and
advanced authentication mechanisms, such as multi-factor
authentication and identity management services, bolstering
their defences against unauthorised access. By leveraging the
expertise and resources of cloud providers and adding that
additional layer to their cybersecurity defence, organisations can
therefore fortify their infrastructures and mitigate the risk of any
potential data breaches.
— Effective resource allocation and reduced costs
One of the biggest benefits of migrating to the cloud is the ability
to allocate and shift resources according to the organisation’s
specific needs. By providing on-demand access to computing
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TECHSENSE Magazine #07
er of
| By Luxembourg Stock Exchange |
storage and networking resources, cloud environments enable
organisations to readjust their resources efficiently and optimise
their digital performance. On top of this, with pay-as-you-go cloud
services now commonplace, businesses are able to significantly
reduce their spending at the touch of a button.
Perhaps most important of all, in this era of heightened environmental
consciousness, businesses can also leverage cloud technology
to reduce their energy consumption. For instance, migrating its
infrastructure to the cloud enabled LuxSE to slash its CO2 emissions
by an impressive 55%. While it's true that cloud environments do
generate some CO2 emissions, the mutualization of resources, the
scale and efficiency of cloud computing, coupled with providers'
growing investments in green initiatives, promise ongoing reductions
in the environmental impact of cloud computing in years to come.
With global spending on cloud computing infrastructure projected
to exceed $1 trillion in 2024, fuelled by a rising demand for new
platforms and as-a-service solutions like AI, it's evident that
cloud adoption is evolving into a crucial element of modern work
environments, enabling businesses to streamline operations,
scale efficiently and remain competitive in today's rapidly evolving
digital landscape.
Laurent Pulinckx
CIO and Member of the Executive Committee
at the Luxembourg Stock Exchange
41

TECHSENSE Magazine #07
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Strategic Outsourcing:
Fueling Competitiveness in
Financial Organizations
Introducing Third Party Watch by Reply: the market's one and only tool driving financial
innovation, business transformation and compliance. In a society where there is immense
pressure on organizations to digitally transform and innovate, outsourcing becomes a
critical tool. It allows companies to access specialized expertise and advanced technologies
quickly, reducing the time and cost associated with developing these capabilities in-house.
This, in turn, enables businesses to be more agile, responding
swiftly to market changes and customer demands. As a
result, companies are induced to rethink their strategies,
focusing on their core competencies while leveraging outsourced
services to enhance overall efficiency and competitiveness. This
strategic shift is essential for maintaining relevance and achieving
sustainable growth in a rapidly evolving digital landscape.
“Being agile and proactive in adapting to regulatory changes has
become a real competitive advantage for financial organizations,
this solution has been created to answer the need of our clients to
stay ahead of the curve and ensure compliance and efficiency in
their operations” explained Maxime Hennau, Insurance Advisory
Leader at Reply.
— Regulatory Evolution and the Role
of the 2 nd Line of Defense
Outsourcing governance has been an increasingly important
management area in Luxembourg financial services. Most Banking,
Asset Management and Insurance companies have put in place
operational and IT models relying heavily on external and intragroup
service providers.
With Circulars 18/698 and 22/806 from the Commission de Surveillance
du Secteur Financier (CSSF), and Circulars 21/15 and 22/16 from the
Commissariat aux Assurances (CAA), the regulatory background
has also evolved, strengthening the requirements for initial and
ongoing due diligence as well as business and IT oversight of
service providers.
The Digital Operational Resilience Act (DORA) is now adding to this
regulatory background, with a focus on ICT services.
Amidst these developments, the role and responsibilities of the
2 nd Line of Defense, typically led by the Chief Risk Officer, take
center stage. They are tasked with overseeing crucial aspects of
the service provider relationship lifecycle, from due diligence to
ongoing oversight. Effectively executing these functions necessitate
coordination across various teams, including the 1 st Line of Defense,
Operations, IT, Legal and Oversight Teams, and the centralization
of outsourcing-related documents and data for comprehensive
risk management and compliance.
— Third Party Watch: Bridging Compliance
and Operational Efficiency
Reply is a group of more than 15,000 people internationally, specialized
in the design and implementation of solutions based on new
communication channels and digital media. It works as a network
of highly specialized companies. In Belux, it is represented by
Avantage Reply, eFinance Consulting Reply, Business Elements
and, the new one, ZEST Reply.
“In the Belux region, most of our clientele comprises financial
institutions. Notably, Luxembourg stands as a prominent financial
hub, ranking as the world's second-largest investment fund center.
For our clients, maintaining competitiveness isn't merely a goal but
an imperative. Consequently, we've leveraged the expertise of our
regulatory and IT specialists to create Third Party Watch—a tailored
solution designed to fulfill the pivotal role of the second line of defense
in overseeing outsourcing agreements and delivering essential services
to our clients." stated Frederic Gielen, Executive Partner at Reply.
Concretely, Third Party Watch offers several key functionalities:
(1) It allows the user to organize all steps of the onboarding lifecycle:
risk assessment, due diligence, and criticality assessment. The
appropriate tasks, predefined in the tool, are allocated, monitored
and recorded in the tool.
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TECHSENSE Magazine #07
Estelle Fremaux,
Associate Partner
Business Elements Reply
Maxime Hennau,
Insurance Advisory Leader
eFinance Consulting Reply
Hugo Larguinho Brás,
Partner
eFinance Consulting Reply
Frederic Gielen,
Executive Partner
Reply Group
(2) It allows the collection, storage and accessibility of all outsourcing
documents, acting as a centralizing tool.
(3) It provides a detailed audit log of all interactions related to an
outsourcing arrangement, easing the transparency with regulators
and external auditors.
(4) It orchestrates the content of Service Level Agreements agreed
with service providers, reflecting the planning and the outcome of
Key Performance Indicators.
(5) It includes automatic notifications and reminders, decided by
the 2nd Line of Defense, helping confirm that operational controls
and annual criticality assessments are performed at the expected
frequency and simplifying the management of contract terminations
with service providers.
The tool is therefore of interest for risk management, compliance,
and oversight teams. In a sector where regulations like DORA impose
stringent controls, Third Party Watch meets these requirements
by centralizing information and applying methodologies expected
by regulators.
— Integrated Management
of Service Provider Relationships
Third Party Watch manages all phases of relationships with external
and intragroup service providers, covering the entire lifecycle from
onboarding to termination, including continuous monitoring. It
ensures compliance with financial sector regulations such as CSSF
Circulars 18/698 and 22/806 and CAA Circulars 21/15 and 22/16.
management, ensuring effective supervision and regulatory
compliance.
Estelle Fremaux, Partner at Business Elements, emphasizes,
"Being fully integrated into the Microsoft ecosystem automatically
facilitates interactions with Office, Outlook, and all Power Platform
capabilities. This makes Third Party Watch easy and fast to deploy,
highly customizable to meet specific client needs and capable of
seamless data access and report generation.”
Third Party Watch includes automated processes, notifications,
validation workflows, Power BI and simplifies contract termination
management by automatically sending notifications and activating
exit procedures within defined timelines.
Developed in close partnership with financial organizations, Third
Party Watch integrates seamlessly with their operations, driving
their transformative journey.
"In summary, strategic outsourcing not only enhances efficiency but
also fortifies competitiveness within financial organizations. We're
proud to introduce Third Party Watch by Reply, a pioneering solution
empowering the 2nd Line of Defense to seamlessly collaborate with IT,
legal, and operations teams on outsourcing and task responsibilities.
With every aspect orchestrated by our solution, ambiguity surrounding
stakeholder responsibilities is eliminated, ensuring streamlined
operations and regulatory compliance.", concluded Hugo Larguinho
Brás, Partner, Reply.
Designed for the 2 nd Line of Defense, Third Party Watch optimizes
service provider governance with a centralized, regulatory-compliant
platform. It features advanced monitoring and performance
43

TECHSENSE Magazine #07
Solve
Enhancing Business
Agility Through Strategic IT
Outsourcing Partnerships
| By Michaël Renotte |
In today's rapidly evolving business landscape, agility has become a critical factor for success, enabling
organizations to adapt quickly to changing market conditions, customer demands, and technological
advancements. Strategic IT outsourcing partnerships play a pivotal role in enhancing business agility by
providing access to specialized expertise, scalable resources, and innovative solutions.
— Access to specialized expertise
One of the primary benefits of strategic IT outsourcing partnerships
is access to specialized expertise in areas such as cloud computing,
cybersecurity, data analytics, and software development. By
collaborating with outsourcing partners who possess deep domain
knowledge and industry experience, businesses can leverage
best practices, innovative technologies, and emerging trends to
address complex challenges and capitalize on new opportunities.
This access to specialized expertise enhances the organization's
agility by enabling rapid adaptation to changing market dynamics
and evolving customer needs.
— Scalable resources and flexibility
Strategic IT outsourcing partnerships provide businesses with
access to scalable resources and flexible solutions that can
be tailored to meet fluctuating demand and evolving business
requirements. Whether scaling infrastructure, expanding digital
capabilities, or launching new products and services, outsourcing
partners offer on-demand access to resources such as computing
power, storage, bandwidth, and technical talent. This scalability
and flexibility empower businesses to respond quickly to market
opportunities, accelerate time-to-market, and optimize resource
utilization, enhancing overall agility and competitiveness.
— Rapid innovation and experimentation
IT outsourcing partnerships foster a culture of innovation and
experimentation by providing a collaborative environment for
ideation, prototyping, and testing of new ideas and technologies.
Outsourcing partners bring fresh perspectives, diverse skill
sets, and creative solutions to the table, enabling businesses to
innovate faster, iterate more efficiently, and stay ahead of the
competition. By embracing a mindset of continuous innovation
and experimentation, businesses can adapt quickly to changing
market trends, customer preferences, and competitive pressures,
enhancing their agility and market responsiveness.
— Focus on core competencies
Strategic IT outsourcing partnerships allow businesses to focus
their internal resources and energies on core competencies
and strategic initiatives that drive value and differentiation.
By outsourcing non-core IT functions such as infrastructure
management, application development, and technical support,
organizations can streamline operations, reduce complexity, and
free up resources for innovation and growth. This focus on core
competencies enables businesses to be more agile and responsive
to market opportunities, while outsourcing partners handle the
day-to-day IT operations and support functions.
— Risk mitigation and resilience
Strategic IT outsourcing partnerships help mitigate risks and
enhance business resilience by diversifying capabilities, resources,
and expertise. By collaborating with outsourcing partners who
have a robust risk management framework, disaster recovery
capabilities, and business continuity planning, businesses can
minimize the impact of disruptions such as cyber threats, natural
disasters, and supply chain disruptions. This risk mitigation
strategy enhances business agility by enabling rapid recovery,
adaptive response, and continuity of operations in the face of
adversity.
— Strategic alignment and governance
Successful IT outsourcing partnerships are built on a foundation
of strategic alignment, mutual trust, and effective governance.
Businesses should align outsourcing initiatives with strategic
objectives, define clear roles and responsibilities, and establish
robust governance structures to ensure accountability, transparency,
and alignment with business goals. By fostering a collaborative
partnership based on shared values, goals, and outcomes, businesses
and outsourcing partners can drive synergies, innovation, and
continuous improvement, enhancing overall business agility and
competitiveness.
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TECHSENSE Magazine #07
Primary drivers behind the growing
use of outsourcing services
Source: Deloitte Global Outsourcing Survey 2022
Traditional Outsourcing
Overall need to cut costs
Business strategy and operating model shifts
To gain access to new capabilities
Reallocating CAPEX spend to OPEX
Internal leadership changes
Increased competition
Changing talent landscape
Increasing employees expectations
Changing regulatory requirements
Increasing and more complex cybersecurity threats
Lack of employees skills or training skills
Increasing pace of technology and digital transformation
M&A activity
33%
31%
29%
24%
22%
18%
16%
14%
10%
45%
51%
49%
57%
Managed Services
Increasing pace of technology and digital transformation
To gain access to new capabilities
Increasing and more complex cybersecurity threats
Business strategy and operating model shifts
Overall need to cut costs
Lack of employees skills or training skills
Increased competition
Increasing employees expectations
Changing talent landscape
Internal leadership changes
Changing regulatory requirements
Reallocating CAPEX spend to OPEX
M&A activity
2%
33%
28%
24%
24%
23%
21%
18%
17%
38%
56%
54%
62%
45

TECHSENSE Magazine #07
Solve
Enhancing business
through app
modernization
| By Laura Heil & Nastassia Haux |
With technology evolving at a breathtaking pace,
and digitization now affecting every aspect of
society, how can companies address the imperative of
modernizing applications? How can they maintain
a competitive edge and ensure their long-term
viability? We recently sat down with Cédric Jadoul,
Managing Director Luxembourg & Head of Digital
Consulting Benelux, and Daniel Sahler, Head of
Multi-Cloud Services and Work Life BeLux, to delve
into Fujitsu’s applications modernization strategy
and their tailor-made solutions designed to match
their clients needs.
1. How can modernizing applications enhance business
competitiveness?
“Modernizing applications can make a business more competitive by
enhancing agility, improving performance and ensuring adherence
to current security standards. It allows businesses to leverage
cloud computing, leading to cost savings, scalability and quick
adaptation to market changes. Additionally, it offers a better user
experience, which is crucial for customer and employee satisfaction
and retention,” stated Daniel Sahler.
“Moreover, it provides greater flexibility. By integrating microservices,
applications can be split into smaller, more manageable pieces,
enabling quicker improvements and adaptations to business
demands,” added Cédric Jadoul. “With monolithic applications,
making a change requires retesting the entire application, which
can take months due to the risk of regression. Modernizing by
splitting a monolithic architecture into microservices helps you
adapt portions quickly and efficiently. For instance, companies
like Meta deliver many updates daily, whereas a bank might only
deliver updates once a quarter. This approach not only reduces
maintenance costs but also ensures the business stays aligned
with its day-to-day needs, enhancing agility and enabling swift
adaptation to market and business changes.”
2. What are some common concerns businesses have about
updating their apps and how do you address them?
“Businesses often worry about potential disruption during the
transition, the significant costs of modernization, and the risk of
encountering technical challenges or compatibility issues,” explained
Daniel. “Additionally, the technical complexity arising from a shortage
of talent in the market can compound these concerns. To address
these challenges, developing a clear modernization strategy using
incremental updates to minimize disruption is crucial. Leveraging
cloud services can help reduce costs and provide a more flexible
and scalable infrastructure.”
“Updating applications, particularly with cloud and new technologies,
will bring forth new possibilities for businesses that were previously
unavailable,” stressed Cédric. “For example, the recent Artificial
Intelligence revolution has enabled easier access to these services
compared to traditional methods, making modern applications more
agile and aligned with market trends.”
3. What is containerization, and why is it important for
businesses??
“Containerization involves packaging software code along with
all its dependencies, enabling the software to run uniformly and
consistently on any infrastructure. Businesses should prioritize
containerization as it enables efficient, lightweight and secure
deployment of applications,” detailed Daniel Sahler. “This approach
supports DevOps practices, enhancing scalability and simplifying
the daily management of applications, updates and rollbacks. It
facilitates quicker delivery to production, allowing organizations
to align applications more effectively with their needs.”
“Moreover, containerization streamlines the go-to-market and go-toproduction
processes by addressing technical issues and questions
more efficiently,” highlighted Cédric Jadoul. “Additionally, splitting
old monolithic applications into sub-services allows the use of small
containers to hold services shared between different applications.
Consequently, updates to a service are automatically applied to
every application relying on it, ensuring consistency and efficiency.”
46

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TECHSENSE Magazine #07
Cédric Jadoul
Managing Director
Luxembourg & Head of Digital
Consulting Benelux
Daniel Sahler
Head of Multi-Cloud Services
and Work Life BeLux
4. How does modernizing apps impact day-to-day business
operations? Could you provide an example of successful app
modernization for one of your clients?
“Modernizing apps streamlines day-to-day operations by
automating tasks, reducing manual work and improving data
flow between systems. This leads to more efficient processes,
better decision-making through real-time data analytics and
enhanced collaboration among employees,“ stated Daniel. “For
example, one client had to change their internal processes. We
split their old monolithic application into parts and converted some
to cloud-native technology, increasing agility and significantly
reducing operational costs.”
“In contrast, a traditional ‘lift and shift’ approach, where
applications are moved to the cloud without modification, often
leads to higher cloud costs compared to on-premises solutions”,
noted Cédric. “By reshaping the application, you can activate
services only when needed, reducing expenses and aligning
with FinOps practices. In today's world, sustainability and
carbon footprint are critical considerations. While modernizing
applications won't instantly transform everything, updating your
entire infrastructure with micro-containers can significantly
reduce your carbon footprint and CO2 emissions.”
5. How does your company uniquely assist clients in
modernizing their applications?
“At Fujitsu, we adopt a holistic approach, focusing on understanding
each client's unique needs. We prioritize user experience and integrate
advanced analytics for better insights, ensuring our efforts align
with the clients’ business strategy and maximizing the impact of
the transformation,” explained Daniel.
planning, reducing costs, and minimizing the carbon footprint.”,
outlined Cedric.
“Additionally”, continued Daniel, “we incorporate AI wherever it
adds value. Being cloud-agnostic allows us to recommend the best
tools and technologies for each client’s needs rather than fitting
applications to pre-selected tools.”
6. How does your team guarantee a return on investment for
businesses modernizing their applications?
“To ensure that app modernization pays off, it's important to set clear
objectives and measure them progressively against key performance
indicators (KPIs), helping maintain focus on business outcomes.
Ongoing support is also essential to optimize services and ensure
sustained value from modernized applications,” explained Daniel.
“Clear objectives and long-term success measurement are vital.
Often, services are activated to bridge gaps without monitoring
usage, leading to increased costs. Defining financial performance,
sustainability and cost reduction as key factors, and continuously
monitoring them, ensures desired outcomes. Applications will evolve
daily, increasing complexity with new services and technologies,”
emphasized Cedric.
"Creating a Cloud Center of Excellence can play a vital role in a way
to consolidate expertise and ensure that the KPIs, technology, and
architecture set up are sustainable in the long run. Modern applications
make continuous improvement easier than traditional monolithic
ones. Furthermore, Fujitsu prioritizes training and upskilling in every
customer engagement. Knowledge transfer is essential, and we aim
to work as a team, reflecting our attitude and culture," Daniel said.
“Our approach starts with a thorough understanding of the client's
application landscape. Often, clients have applications running
without a clear understanding of their operations. To address this,
we conduct a comprehensive mapping of the existing application
landscape. Following this assessment, we collaborate with clients to
develop a strategy to migrate applications to the cloud, optimizing
47

TECHSENSE Magazine #07
Solve
Publi-rédactionnel
BEYN votre partenaire pour une
transformation digitale | By BEYN |
Depuis plus de deux décennies, nous accompagnons les acteurs financiers d'Europe et d'Afrique
du Nord. Notre expertise et notre savoir-faire vous permettent de propulser votre performance,
en vous offrant des solutions digitales innovantes et personnalisées.
Guidés par nos valeurs fondamentales - focus client,
ambition, connexion, engagement et inspiration - nous
plaçons l'expérience client et l'optimisation des coûts
opérationnels au cœur de notre démarche. Nous cultivons une
relation étroite avec nos clients en nous immergeant dans leurs
réalités et en comprenant leurs enjeux spécifiques. Cette approche
nous permet de proposer des solutions sur mesure qui répondent
précisément à vos besoins et vos aspirations.
Notre mission est simple et ambitieuse : propulser les institutions
financières vers de nouveaux sommets en leur offrant des outils
digitaux robustes, évolutifs et déployés rapidement. Nous sommes
convaincus que la digitalisation est un levier pour améliorer
l'efficacité opérationnelle, renforcer la satisfaction client et
stimuler la croissance.
Nous ne nous contentons pas de fournir des solutions digitales
performantes. Nous nous engageons à vous accompagner tout au
long de votre transformation digitale en vous offrant un service
complet et personnalisé. Notre équipe de plus de 70 experts
passionnés vous accompagnera à chaque étape du processus, de
l'analyse de vos besoins à la mise en œuvre et au suivi des solutions
déployées. Notre promesse est d’améliorer votre expérience
client, d’optimiser votre efficacité opérationnelle et de booster
vos résultats commerciaux.
— Personnalisation et agilité :
adoptez notre approche
Nous privilégions une approche agile et flexible qui vous permet de
réagir rapidement aux changements du marché et de développer
des solutions rapidement et efficacement.
Notre Digital Factory s’engage à vous fournir des solutions sur
mesure qui répondent à vos exigences spécifiques. Notre équipe
d'experts prend le temps de comprendre votre activité, vos objectifs
et vos contraintes pour vous proposer des solutions qui vous
permettront d'atteindre vos résultats commerciaux.
— Des tarifs compétitifs : misez sur l’efficacité
Nos solutions sont conçues pour être compétitives et vous permettre
de bénéficier du meilleur du digital tout en optimisant vos coûts.
Un accompagnement sur-mesure : consultez-nous
• Un audit de votre maturité digitale pour vous aider à identifier
vos points forts et vos axes d’amélioration
• Un accompagnement à la mise en place de nos solutions
spécifiques pour garantir le succès de votre transformation
digitale
• Une refonte de votre offre digitale pour offrir le meilleur à vos
clients grâce à nos solutions
Avec Beyn, vous avez la garantie d'une transformation digitale réussie
qui vous permettra d'atteindre vos objectifs commerciaux, de vous
préparer à l'avenir et de vous donner un avantage concurrentiel.
Notre mission est simple et ambitieuse :
propulser les institutions financières vers
de nouveaux sommets en leur offrant des
outils digitaux robustes, évolutifs et déployés
rapidement.
48

TECHSENSE Magazine #07
Solve
The Future of IT Outso
Emerging Trends and
As technology continues to evolve at a rapid pace,
the landscape of IT outsourcing is also undergoing
significant transformation. Emerging trends and
innovations are reshaping the way organizations
engage with outsourcing partners, driving greater
efficiency, agility, and value.
— Cloud-native outsourcing
Cloud computing has revolutionized the way organizations manage
their IT infrastructure, applications, and services. The future of
IT outsourcing is increasingly focused on cloud-native solutions,
where outsourcing partners leverage public cloud platforms such
as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud
Platform (GCP) to deliver scalable, flexible, and cost-effective
services. Cloud-native outsourcing enables organizations to
achieve greater agility, scalability, and innovation by leveraging
cloud-native technologies such as containers, microservices,
serverless computing, and DevOps practices.
— AI and automation
Artificial intelligence (AI) and automation technologies are
transforming the outsourcing landscape by enabling greater
efficiency, productivity, and innovation. AI-powered solutions
such as robotic process automation (RPA), machine learning
(ML), and natural language processing (NLP) are being leveraged
by outsourcing partners to automate repetitive tasks, improve
decision-making, and enhance customer experiences. By integrating
AI and automation into outsourcing processes, organizations can
streamline operations, reduce costs, and accelerate time-tomarket
for new products and services.
— Edge computing and IoT
The proliferation of Internet of Things (IoT) devices and the
emergence of edge computing are driving new opportunities
for IT outsourcing. Edge computing involves processing data
closer to the source of generation, enabling real-time analytics,
low-latency processing, and faster decision-making. Outsourcing
partners are leveraging edge computing and IoT technologies to
deliver innovative solutions for industries such as manufacturing,
healthcare, transportation, and retail. By harnessing the power of
edge computing, organizations can unlock new insights, optimize
processes, and create value from IoT data.
— Cybersecurity and privacy
Cybersecurity and data privacy are top priorities for organizations
outsourcing IT functions to external partners. With the increasing
frequency and sophistication of cyber threats, outsourcing providers
are investing in advanced cybersecurity measures and compliance
frameworks to protect sensitive data and mitigate risks. The future
of IT outsourcing will see greater emphasis on cybersecurity
and privacy, with outsourcing partners offering robust security
solutions, threat intelligence, and regulatory compliance expertise
to safeguard client data and ensure regulatory compliance.
— Multi-sourcing and ecosystem partnerships
Multi-sourcing and ecosystem partnerships are becoming
increasingly prevalent in the future of IT outsourcing. Instead of
relying on a single outsourcing provider for all IT needs, organizations
are embracing a multi-vendor approach, leveraging specialized
expertise from multiple providers to create a diverse ecosystem of
partners. This trend enables organizations to access best-of-breed
solutions, mitigate vendor lock-in, and drive innovation through
collaboration and competition among outsourcing partners.
Ecosystem partnerships also facilitate seamless integration,
interoperability, and value creation across diverse IT environments.
— Outcome-based models and value-based
partnerships
The future of IT outsourcing is shifting towards outcome-based
models and value-based partnerships, where outsourcing
engagements are structured around delivering measurable business
outcomes and driving strategic value. Instead of focusing solely
on cost savings, organizations are seeking outsourcing partners
who can help achieve broader business objectives such as revenue
growth, customer satisfaction, and competitive differentiation.
Outcome-based models incentivize outsourcing providers to
align their efforts with client goals, drive innovation, and deliver
tangible value that impacts the bottom line.
Artificial intelligence (AI) and automation
technologies are transforming the outsourcing
landscape by enabling greater efficiency,
productivity, and innovation.
50

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TECHSENSE Magazine #07
urcing
| By Michaël Renotte |
Innovations
Organizational structure for Outsourcing 2.0 with AI
Source: DXC Technology Company
Leadership
Strategy
Specialized work
Repeatable work
Limited SMEs
Knowledge Silos
Toxic data
Highly repeatable tasks
Technical debt
Nonstrategic work
ENHANCED MIDDLE LAYER
Filled with highly valued creative
resources, even
though organization
size is reduced
AI automation
Dataled
decision
Full
ressource
mix
Strategic
focus
on AI
Outsourcing of
nonstrategic work
TRADITIONAL ORGANIZATION
(PYRAMID MODEL)
AI/DATA-LED ORGANIZATION
(DIAMOND MODEL)
Lack of automation and agility.
Poor knowledge sharing and data quality.
Limited, slow adoption of new digital technologies,
people and process.
Data drives decision making.
AI automates repeatable tasks. Agility to outsource
nonessential work. Enhanced focus on creative
differentiation and business direction.
The future of IT outsourcing is characterized by emerging trends and innovations that are reshaping the
industry's landscape.
From cloud-native solutions and AI-powered automation to edge computing, cybersecurity, multi-sourcing
and outcome-based partnerships, organizations are leveraging these trends to drive greater efficiency,
agility and value from their outsourcing engagements. By embracing these trends and partnering with
forward-thinking outsourcing providers, organizations can navigate the complexities of the digital age, drive
innovation and achieve sustainable growth in an increasingly competitive marketplace.
51

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d’une personne.
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March 21 st , 2024
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#08
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