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165Atkinson, A. A., Waterhouse, J. H. et Wells, R. B. ( 1997b ). A stakeholder approach tostrategie performance measurement. Sloan Management Review, 3 8 (3), 25-37.BNQ21000. (2011). Page consultée le 26 mai 2012 de http://www.bng21000.gc.ca/.Bordeleau, Y. (1987). Comprendre et développer les organisations. Dans (pp. 246-281).Québec: Agence d'ARC Inc.Bosse, D. A., Phillips, R. A. et Harrison, J. S. (2009). Stakeholders, Reciprocity, and FinnPerformance. Strategie Management Journal, 30 ( 4), 447-456.Boulianne, E. (2000). Vers une validation du construit performance organisationnelle.Philosophiae Doctor (Ph.D.) en administration, Université de Montréal, Montréal.Boulianne, E. (2005). L es indicateurs de performance: l'approche des parties prenantes.Montréal, Québec: Pro.Gestion.

166Boulkedid, R., Abdoul, H., Loustau, M., Sibony, O. et Alberti, C. (2011). Using andReporting the Delphi Method for Selecting Healthcare Quality Indicators: A SystematicReview. Plos One, 6 (6).Boume, M., Neely, A., Platts, K. et Mills, J. (2002). The success and failure of performancemeasurement initiatives - Perceptions of participating managers. International Journal ofOperations & Production Management, 22 (11), 1288-1310.Brown, M. (1 996). Keeping Score: Using the Right Metrics to Drive World ClassPerformance, Quality R essources. New York, NY.Campbell, S. M. et Cantrill, J. A. (2011). Consensus Methods in prescribing research. JClin Pharm Ther, 26 (5-14).Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluatingcorporate social performance Academy ofManagement Review, 20 (1), 92-117.

166Boulkedid, R., Abdoul, H., Loustau, M., Sibony, O. et Alberti, C. (2011). Using andReporting the Delphi Method for Selecting Health<strong>ca</strong>re Quality Indi<strong>ca</strong>tors: A SystematicReview. Plos One, 6 (6).Boume, M., Neely, A., Platts, K. et Mills, J. (2002). The success and failure of performancemeasurement initiatives - Perceptions of participating managers. International Journal ofOperations & Production Management, 22 (11), 1288-1310.Brown, M. (1 996). Keeping Score: Using the Right Metrics to Drive World ClassPerformance, Quality R essources. New York, NY.Campbell, S. M. et Cantrill, J. A. (2011). Consensus Methods in prescribing research. JClin Pharm Ther, 26 (5-14).Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluatingcorporate social performance A<strong>ca</strong>demy ofManagement Review, 20 (1), 92-117.

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