Rapport Enquete de satisfaction-Client.pdf
11.07.2015 • Views
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Rapport Enquete de satisfaction-Client.pdf

Rapport Enquete de satisfaction-Client.pdf

Rapport Enquete de satisfaction-Client.pdf

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Résultats graphiques :Enquête <strong>satisfaction</strong>: Aspect commercial/suivi client100,00%90,00%80,00%Capacité <strong>de</strong> répondre à la <strong>de</strong>man<strong>de</strong>Qualité <strong>de</strong>s informations fourniesQualité <strong>de</strong> l'offre <strong>de</strong> prixSuivi clientèle70,00%60,00%50,00%40,00%30,00%20,00%10,00%0,00%Très satisfaisant Satisfaisant Moyen Insuffisant Très insuffisant Sans objetCritèresEnquête <strong>satisfaction</strong>: Accueil téléphonique100,00%90,00%RapiditéAmabilitéCompétence80,00%70,00%60,00%50,00%40,00%30,00%20,00%10,00%0,00%Très satisfaisant Satisfaisant Moyen Insuffisant Très insuffisant Sans objetCritères2

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