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Etude qualitative et étude de satisfaction des usagers

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<strong>satisfaction</strong> générale<br />

Service <strong>et</strong> performance <strong>de</strong>s bus régionaux du RGTR<br />

Base: 2138 répondants<br />

100%<br />

80%<br />

44%<br />

60%<br />

40%<br />

38%<br />

43%<br />

13%<br />

20%<br />

0%<br />

10%<br />

6%<br />

3%<br />

Entièrement satisfait(e) Très satisfait(e) Satisfait(e) Moins satisfait(e) Insatisfait(e)<br />

MDDI – Département <strong>de</strong>s Transports<br />

Mesure <strong>de</strong> qualité du réseau RGTR - Année 2012<br />

MS<br />

33

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