La Velocidad de la Confianza (2)

Aid Their Business as Well», Wall Street journal, 22 de febrero de 2005,
pág. Bl.
21. Ibid.
22. Nokia, «Corporate Responsibility Report», 2004, pág. 4
E x t ie n d a l a « c o n f ia n z a i n t e l ig e n t e »
1. Stephen L. Carter, Civility: Manners, Morals, and the Etiquette of
Democracy, Nueva York, HarperCollins Publishers, 1998, pág. 62.
2. Doug Conant, entrevista con el autor, 21 de abril de 2006.
R e c u p e r e l a c o n f ia n z a p e r d id a
1. Stever Robbins, «Truth and Trust: They Go Together», Harvard
Business School Working Knowledge, 25 de abril de 2005.
2. Watson Wyatt, WorkUSA 2002 y WorkUSA 2004/2005.
3. David Heenan, Flight Capital: The Alarming Exodus of America’s
Best and Brightest, Palo Alto, CA, Davies-Black Publishing, 2005, págs.
25-56.
4. Kristen Anderson y Ron Zemke, Tales of Knock Your Socks Off
Service: Inspiring Stories of Outstanding Customer Service, Nueva York,
AMACOM, 1998, págs. 27-28.
5. Nike Report Review Committee, Corporate Responsibility Report,
, 2004, pág. 2.
6. Raths, Business Ethics, primavera de 2006.
7. Nike Report Review Committee, Corporate Responsibility Report,
, 2004, pág. 9.
8. Nelson Mandela, Long Walk to Freedom: The Autobiography of
Nelson Mandela, Boston, Back Bay Books, 1995 (trad, cast.: El largo camino
hacia la libertad, Madrid, Aguilar, 1995).