La Velocidad de la Confianza (2)

10. David Packard, The HP Way, op. cit., pág. 135.
11. Gary A. Gack, «Core Set of Effectiveness Metrics for Software
and IT», iSixSigma.com.
12. W. Mark Crain, «The Impact of Regulatory Costs on Small
Firms», Office of Advocacy of the U.S. Small Business Administration,
septiembre de 2005.
13. European Movement in Serbia, «German EU Presidency to
Fight Red Tape, says Merkel», EMinS.org, 26 de enero de 2006.
14. «USA wastes more on health care bureaucracy than it would
cost to provide health care to all of the uninsured», Medical News Today
, 28 de mayo de 2004.
15. Lawrence B. Macgregor Serven, The End of Office Politics as
Usual: A Complete Strategy for Creating a More Productive and Profitable
Organization, Nueva York, AMACOM, 2002, págs. 1-10 y 36-44.
16. «Be Nice: It’s Good for Business», Gallup Management Journal
, 12 de agosto de 2004.
17. «Gallup Study Finds That Many Employees Doubt the Ethics
of Corporate Leaders», Gallup Management Journal ,
10 de octubre de 2002.
18. Ibid.
19. Buckingham y Coffman, First, Break All the Rules, op. cit., pág. 33.
20. Cathy Healy, «A Business Perspective on Workplace Flexibility:
When Work Works, an Employer Strategy for the 21st Century», Families
and Work Institute.
21. Gostick y Telford, The Integrity Advantage, op. cit., pág. 36.
22. Marchica, The Accountable Organization, op. cit., págs. 166-167.
23. Encuesta GartnerG2, «GartnerG2 says Retail Financial Services
Companies Must Make Customer Retention No. 1 CRM Priority»,
8 de agosto de 2002.
24. Association of Certified Fraud Examiners, «2004 Report to the
Nation on Occupational Fraud and Abuse».
25. Watson Wyatt, WorkUSA study, 2002.
26. Great Place to Work Eistitute y Russell Investment Group, estudio
de las «100 Best Companies to Work For» de Fortune, 15 de marzo de 2005.