La Velocidad de la Confianza (2)

9. Huntsman, 'Winners Never Cheat, op. cit., págs. 81-83.
10. Douglas Barry, Wisdom for a Young CEO, op. cit., pág. 137.
11. Anuar el-Sadat, In Search of Identity: An Autobiography, Nueva
York, HarperCollins, 1978.
12. Patricia Aburdene, Megatrends 2010, op. cit., p á g . XIV .
N ú c l e o 2 : i n t e n c i ó n . ¿ C u á l e s s o n s u s p r i o r i d a d e s ?
1. Encuesta de la fundación Foro Económico Mundial, «Trust in
Governments, Corporations and Global Institutions Continues to Decline»,
15 de diciembre de 2005.
2. MORI Social Research Institute, Exploring Trust in Public Institutions,
Report for the Audit Commission, 2002.
3. Canadian Broadcasting Association, «CNN in trouble with Iran
over mistranslation», CBC.CA Arts, 17 de enero de 2006.
4. Bill Catlette y Richard Hadden, Contented Cows Give Better
Milk: The Plain Truth About Employee Relations and Your Bottom Tine,
Germantown, TN, Saltillo Press, 2001, pág. 108.
5. Ibid., pág. 88.
6. Jim Meehan, Reasons Have Hearts Too: Thoughts and Feelings
Are Inseparable, Allen, TX, Thomas More Publishing, 2000, pág. 70.
7. Entrevista del autor con Buddy Satterfield, 1 de mayo de 2006.
8. Bill Catlette y Richard Hadden, Contented Cows, op. cit., pág. 87.
9. Andy Serwer, «Hot Starbucks to Go», Fortune, 26 de enero de
2004; véase también la página dedicatoria de Howard Shultz y Dori Jones
Yang, Pour Your Heart into It: How Starbucks Built a Company One
Cup at a Time, Nueva York, Hyperion, 1997 (trad, cast.: Pon tu corazón
en ello. Elche, Bestseller, 2001).
10. Age Wave y The Concours Group, New Employer/Employee Equation
Survey, Nueva York, 2005 (llevado a cabo por Harris Interactive).
11. Towers Perrin HR Services, The 2003 Towers Perrin Talent Report
- Working Today: Understanding What Drives Employee Engagement,
2003.