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REFERENCIASAdler, M. y Zigilio, E. (1996). Gazing into the oracle: The Delphi method and itsapplication to social policy and publec health. London: Jessica Kingsley.Aguayo, R. (1990). Dr. Deming, the American who taugth the Japanese about quality.New York: Simon and Schuster.Arcaro J. S. (1995). Quality in education: An implementation handbook. E.U. :St, Luciepress.Argudín Y. (2005). Educación basada en competencias: nociones y antecedentes.México: Trillas.Babbie, E. (1992). The practice of social research. Belmonth, CA: Wadsworth.Berry, T H. (1991). Managing the Total Quality transformation. USA: McGraw-Hill.Blackburn, R. & Rosen, B. (1993). Total Quality Management and Human ResourceManagement: Lessons Learned. The Academy of Management Executive 7,num.3, pp.49-66.Borg, W.R. y Gall, M.D. (1996). Educational research. Nueva york: Longman.Braslavsky, C. (2004). Diez factores para una educación de calidad para todos en el sigloXXI. Revista iberoamericana sobre calidad, eficiencia y cambio en educación.Madrid: Fundación Santillana. Vol 4, Número 1.Bula, G. (2004). Liberalización del comercio y educación superior. Bogotá: Andrés Bello.Cano, E. (1998). Evaluación de la calidad educativa. España: Muralla.Chou, Ch. (2002). Developing the e- Delphi system: a web based forecasting tool foreducational research. British Journal of Educational Technology, (33) 2, 233-236.Clayton, M. (1997). Delphi: A technique to harness expert opinion for critical decisionmakingtasks in education. Educational Psychology, (17) 4, 373-387.Creswell, J. (2003). Research design: qualitative, quantitative and methods approaches.(2 nd .Ed.). UU.EE.: Sage.Crosby, P. B. (1979). Quality is Free. New York; McGraw-Hill.Deming. W. E. (1986). Out of crisis. USA: The Deming Institute.189

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