AppleCare Protection Plan
AppleCare Protection Plan AppleCare Protection Plan
8 English • Make sure the video card in your computer supports the display. Refer to the documentation that came with your display or go to: • www.apple.com/mx/support/displays. • www.apple.com/br/support/displays. to determine if your computer has the correct video card. • Make sure you use only the power adapter that came with your display. If your display detects the wrong power adapter, the white LED flashes. • Macintosh users—reset the PRAM by restarting the computer while you hold down the Command (apple), Option, P, and R keys until you hear the startup sound a second time. • Windows users—display control options vary by video card and computer manufacturer. Refer to the documentation that came with your computer or video card. 4. If the screen doesn’t have an image • Check the cables again to make sure they are connected properly to your computer and display. • Make sure both the display and computer are turned on and the computer is not in sleep mode. Press the power button on the computer or any key on the keyboard to see if the computer wakes. • Check the display’s brightness controls and make sure they are set properly. Use the brightness buttons on the side of the display or choose Apple (apple) > System Preferences, and click Displays. • Macintosh users—reset the PRAM by restarting the computer while you hold down the Command (apple), Option, P, and R keys until you hear the startup sound a second time. • Windows Users—display control options vary by video card and computer manufacturer. Refer to the documentation that came with your computer or video card. 5. If the Options tab in Displays preferences does not appear • Make sure the USB cable from the display is connected to your computer.
• Macintosh users—to determine the version of Mac OS needed for the Options tab to appear in Displays preferences, refer to the documentation that came with your display or go to www.apple.com/mx/support/displays or ww.apple.com/br/support/displays. • Windows users—display control options vary by video card and computer manufacturer. Refer to the documentation that came with your computer or video card. 6. Refer to Apple’s Support website Apple’s Knowledge Base, Discussions, and other technical resources are available 24 hours a day at www.apple.com/mx/support/displays or ww.apple.com/br/support/displays. 7. Contact Apple for assistance If the steps in this guide do not resolve your issue, call Apple. An Apple representative will ask you for your AppleCare Protection Plan for Apple Display agreement number or the serial number of your Apple display. Mexico: Puerto Rico: (52) 55 5209-1280 (Mexico City) 1-800-783-6523 01-800-2775322 (Outside Mexico City Monday - Friday Monday - Friday 9:00 am – 7:00 pm central time* * 9:00 am – 7:00 pm central time* No Brasil: Para a cidade de São Paulo: 0800-1-APPLE (0800-127753) (55) 03-0090* De segunda a sexta: das 8h00 às 20h00 De segunda a sexta: das 8h00 às 20h00 Aos sábados: das 9h00 às 13h00* Aos sábados: das 9h00 às 13h00* * Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html. English 9
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8 English<br />
• Make sure the video card in your computer supports the display. Refer to the documentation<br />
that came with your display or go to:<br />
• www.apple.com/mx/support/displays.<br />
• www.apple.com/br/support/displays.<br />
to determine if your computer has the correct video card.<br />
• Make sure you use only the power adapter that came with your display. If your display<br />
detects the wrong power adapter, the white LED flashes.<br />
• Macintosh users—reset the PRAM by restarting the computer while you hold down the<br />
Command (apple), Option, P, and R keys until you hear the startup sound a second time.<br />
• Windows users—display control options vary by video card and computer manufacturer.<br />
Refer to the documentation that came with your computer or video card.<br />
4. If the screen doesn’t have an image<br />
• Check the cables again to make sure they are connected properly to your computer and<br />
display.<br />
• Make sure both the display and computer are turned on and the computer is not in sleep<br />
mode. Press the power button on the computer or any key on the keyboard to see if the<br />
computer wakes.<br />
• Check the display’s brightness controls and make sure they are set properly. Use the<br />
brightness buttons on the side of the display or choose Apple (apple) > System Preferences, and<br />
click Displays.<br />
• Macintosh users—reset the PRAM by restarting the computer while you hold down the<br />
Command (apple), Option, P, and R keys until you hear the startup sound a second time.<br />
• Windows Users—display control options vary by video card and computer manufacturer.<br />
Refer to the documentation that came with your computer or video card.<br />
5. If the Options tab in Displays preferences does not appear<br />
• Make sure the USB cable from the display is connected to your computer.
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